Community Resource Specialist

Company Description Hunterdon Helpline is a nonprofit organization dedicated to connecting community members with essential resources, services, and support. Based in Flemington, NJ, the organization responds to a wide range of needs, including housing, food security, healthcare access, transportation, and other social services. Hunterdon Helpline works closely with local agencies, government programs, and community partners to provide accurate referrals and follow-up support. The team is committed to equitable access, dignity, and respect for every caller, striving to reduce barriers and strengthen community wellbeing. Employees can expect a mission-driven environment that values collaboration, empathy, and continuous learning.Role Description The Community Resource Specialist is a part-time, on-site role based in Flemington, NJ. This role is responsible for responding to phone calls, emails, and in-person inquiries from individuals seeking assistance, assessing their needs, and providing appropriate referrals to community resources and services. The Community Resource Specialist maintains up-to-date knowledge of local and regional programs, documents all interactions in the organization’s database, and conducts follow-up to ensure needs are being addressed. Daily tasks include gathering client information, evaluating eligibility for services, explaining available options in clear language, and coordinating with partner agencies when necessary. The role also involves contributing to outreach efforts, participating in staff meetings and trainings, and supporting special projects that enhance service delivery and resource coordination.QualificationsStrong communication and customer service skills to interact effectively, empathetically, and professionally with individuals from diverse backgrounds.Analytical skills and resource management abilities to assess needs, prioritize cases, and match clients with appropriate services efficiently.Organizational skills and attention to detail for accurate data entry, documentation, and follow-up tracking in case management or CRM systems.Ability to maintain confidentiality, exercise sound judgment, and handle sensitive situations with discretion and respect.Comfort working in a fast-paced, client-centered environment, including managing multiple inquiries and deadlines.Familiarity with social services, community-based organizations, or human services settings is preferred.Close proximity to Flemington NJ is preferable. Proficiency with basic office software (e.g., email, word processing, spreadsheets); experience with databases is a plus.Experience in training or peer mentoring, with the ability to share knowledge about community resources and internal processes with colleagues.Experience in training or peer mentoring, with the ability to share knowledge about community resources and internal processes with colleagues.High school diploma or equivalent required; an associate or bachelor’s degree in social services, human services, psychology, or a related field is a plus.