Senior Implementation Manager

Job Title: Senior Implementation ManagerLocation: Jacksonville, FL 32204Work Arrangement: Hybrid (15% Travel Required)Employment Type: ContractDuration: 4+ monthsPay Range: $32.97/hr. to $36.92/hr. on W2 | $42.86/hr. to $48.00/hr. on C2CDomain: Financial Technology (FinTech) & Banking ServicesApplication Deadline: August 01, 2026SKILLS REQUIREDPrimary (Must-Have):• 15+ years of professional IT leadership experience within fintech, banking, or financial services implementation environments• Proven people management experience leading, coaching, and managing capacity for multi-tiered technical implementation teams• Deep hands-on technical delivery and platform knowledge of ImageCentre workflows (installation, configuration, and implementation)• Strong technical knowledge of the DirectLink product suite, including Teller, Host Integration, and distributed capture modules• Demonstrated expertise managing high-stakes client escalations and structuring 24/7 post-go-live stabilization support frameworksSecondary (Good to Have):• Thorough understanding of core banking item processing systems and distributed data capture workflows• Advanced talent assessment capabilities, workforce optimization, and resource utilization planning skills• Executive-level presence with the ability to influence cross-functional business and engineering stakeholders without direct authority• Experience driving continuous improvement, standardization of methodologies, and knowledge-sharing practices within a delivery orgPOSITION OVERVIEWWe are looking for an elite Sr. Manager of Implementation with 15+ years of experience to drive a critical, hybrid delivery engagement based out of Jacksonville, FL. In this high-impact, client-facing leadership role, you will spearhead the technical implementation delivery of core ImageCentre and DirectLink product suites across a sophisticated portfolio of banking and financial institution clients. As both a people and delivery manager, the incumbent will oversee operational excellence, establish escalation frameworks during critical client go-live stabilization periods, and maintain executive-level communication with US-based banking stakeholders.ROLES & RESPONSIBILITIES• Oversee end-to-end technical delivery, milestone adherence, risk management, and quality control for multiple concurrent product implementations across the client portfolio• Direct, motivate, and mentor a high-performance team of implementation analysts, leading workforce planning, talent assessments, and performance management strategies• Act as the primary technical and operational escalation point for US banking clients, providing dedicated after-hours and weekend support during minimum 2-week post-go-live stabilization windows• Utilize structural domain expertise in item processing and distributed capture to evaluate solution designs, analyze platform constraints, and guide engineering teams on complex issues• Drive the standardization of technical implementation processes and methodologies while maintaining the agility to travel 15% to domestic client sites as neededBENEFITSMedical | Dental | Vision | 401(k)EEOC ComplianceWe are an equal opportunity employer, and all qualified applicants will receive consideration for employment.DISCLAIMERAI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.