{"schemaVersion":"jobsearcher.job.v1","id":"ec2fda76d50472deca3d4e99","url":"https://jobsearcher.com/jobs/ec2fda76d50472deca3d4e99","canonicalUrl":"https://jobsearcher.com/jobs/ec2fda76d50472deca3d4e99","title":"335 Operations Center Support","description":"Location: Contractor facility at NSWCDD (Dahlgren, VA), occasional telework\nClearance: Active DoD Secret Security Clearance\nDaily Responsibilities:\nProvide Tier I application support to Department of the Navy users via phone, email, and service management tools.\nReceive, document, troubleshoot, and resolve application-related incidents and service requests in accordance with established Service Level Agreements (SLAs).\nMonitor and manage multiple ticket queues, ensuring timely response, prioritization, and resolution of user requests.\nProcess user access requests, account changes, and permission updates while ensuring compliance with DoD security requirements.\nVerify customer information and accurately document all troubleshooting steps, resolutions, and communications within the ticketing system.\nEscalate complex technical issues to Tier II support, developers, or engineering teams, providing complete documentation to facilitate resolution.\nAssist users with application functionality, navigation, and general system usage.\nMaintain and update knowledge articles, Standard Operating Procedures (SOPs), and technical documentation.\nCommunicate planned maintenance windows, outages, and service interruptions to end users.\nMaintain compliance with organizational security policies, operational procedures, and customer service standards.\nParticipate in team meetings, training sessions, and continuous process improvement initiatives.\nProvide professional, courteous, and timely customer service while supporting a mission-critical Department of the Navy environment.\nRequirements:\nMinimum of two (2) years of experience working in a PC- and telephone-based Service Desk or IT Support Center environment.\nMinimum of two (2) years of experience with user account administration, including account provisioning, access management, and permissions.\nMinimum of two (2) years of experience using Windows operating systems, desktop/laptop computers, and Microsoft Office applications.\nMinimum of two (2) years of experience monitoring, managing, and prioritizing incidents, service requests, and call queues while meeting Service Level Agreements (SLAs).\nMinimum of two (2) years of experience using Microsoft SharePoint for document management and collaboration.\nMinimum of one (1) year of experience troubleshooting hardware, software, and end-user technical issues using established support methodologies.\nPreferred but not required:\nExperience using Atlassian tools, including Jira and Confluence, for incident management, documentation, and workflow tracking.\nExperience collaborating with cross-functional teams, including developers, engineering teams, and cybersecurity personnel, to resolve complex technical issues.\nExperience supporting Department of Defense (DoD), Department of the Navy (DoN), or federal government IT environments.\nCompTIA Security+\nCompensation Details\nSalary: 50K-55K\nBenefits\nMulti Health Insurance plans- no cost to you for your coverage\nHealth Savings Account with employer contributions\nDental and Vision Insurance, at no cost to you for both you and your dependents\nShort & Long-Term Disability, AD/D and Life Insurance along with additional voluntary coverage availability for yourself, your spouse/partner and children/grandchildren\nPTO and Holidays\nFlexible schedules\n401(k) program with Employer match\nFlexible spending accounts for Medical and Dependent Care\nPartnered with Aflac for additional voluntary coverage that covers all of life’s unexpected events\n*All the above are available to all full-time exempt eligible employees*\nSend resume to info@sdc-world.com\nSee other openings at: https://www.sdc-world.com/Pages/Employment.aspx\nAbout us: Solutions Development Corporation is looking for talented, motivated individuals who want to become part of a growing company and winning team. SDC employees enjoy and excel working in a culture where innovation and forward thinking is the goal, the highest work ethic is expected, and excellence is rewarded. We are a small business and utilize a flat organizational model where all employees have access to the executive staff to express their ideas and innovations. Employees of SDC enjoy competitive salaries, excellent health and retirement benefits, and a work atmosphere built on team camaraderie and collaboration. SDC offers a variety of career opportunities for people at all stages of their career. SDC is an EEO AA M/F/Vet/Disability Employee","company":"Solutions Development","rawCompany":"solutions development","city":"King George","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-08-03T12:32:43.089Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"928110","title":"National Security","slug":"national-security"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"335 Operations Center Support","description":"Location: Contractor facility at NSWCDD (Dahlgren, VA), occasional telework\nClearance: Active DoD Secret Security Clearance\nDaily Responsibilities:\nProvide Tier I application support to Department of the Navy users via phone, email, and service management tools.\nReceive, document, troubleshoot, and resolve application-related incidents and service requests in accordance with established Service Level Agreements (SLAs).\nMonitor and manage multiple ticket queues, ensuring timely response, prioritization, and resolution of user requests.\nProcess user access requests, account changes, and permission updates while ensuring compliance with DoD security requirements.\nVerify customer information and accurately document all troubleshooting steps, resolutions, and communications within the ticketing system.\nEscalate complex technical issues to Tier II support, developers, or engineering teams, providing complete documentation to facilitate resolution.\nAssist users with application functionality, navigation, and general system usage.\nMaintain and update knowledge articles, Standard Operating Procedures (SOPs), and technical documentation.\nCommunicate planned maintenance windows, outages, and service interruptions to end users.\nMaintain compliance with organizational security policies, operational procedures, and customer service standards.\nParticipate in team meetings, training sessions, and continuous process improvement initiatives.\nProvide professional, courteous, and timely customer service while supporting a mission-critical Department of the Navy environment.\nRequirements:\nMinimum of two (2) years of experience working in a PC- and telephone-based Service Desk or IT Support Center environment.\nMinimum of two (2) years of experience with user account administration, including account provisioning, access management, and permissions.\nMinimum of two (2) years of experience using Windows operating systems, desktop/laptop computers, and Microsoft Office applications.\nMinimum of two (2) years of experience monitoring, managing, and prioritizing incidents, service requests, and call queues while meeting Service Level Agreements (SLAs).\nMinimum of two (2) years of experience using Microsoft SharePoint for document management and collaboration.\nMinimum of one (1) year of experience troubleshooting hardware, software, and end-user technical issues using established support methodologies.\nPreferred but not required:\nExperience using Atlassian tools, including Jira and Confluence, for incident management, documentation, and workflow tracking.\nExperience collaborating with cross-functional teams, including developers, engineering teams, and cybersecurity personnel, to resolve complex technical issues.\nExperience supporting Department of Defense (DoD), Department of the Navy (DoN), or federal government IT environments.\nCompTIA Security+\nCompensation Details\nSalary: 50K-55K\nBenefits\nMulti Health Insurance plans- no cost to you for your coverage\nHealth Savings Account with employer contributions\nDental and Vision Insurance, at no cost to you for both you and your dependents\nShort & Long-Term Disability, AD/D and Life Insurance along with additional voluntary coverage availability for yourself, your spouse/partner and children/grandchildren\nPTO and Holidays\nFlexible schedules\n401(k) program with Employer match\nFlexible spending accounts for Medical and Dependent Care\nPartnered with Aflac for additional voluntary coverage that covers all of life’s unexpected events\n*All the above are available to all full-time exempt eligible employees*\nSend resume to info@sdc-world.com\nSee other openings at: https://www.sdc-world.com/Pages/Employment.aspx\nAbout us: Solutions Development Corporation is looking for talented, motivated individuals who want to become part of a growing company and winning team. SDC employees enjoy and excel working in a culture where innovation and forward thinking is the goal, the highest work ethic is expected, and excellence is rewarded. We are a small business and utilize a flat organizational model where all employees have access to the executive staff to express their ideas and innovations. Employees of SDC enjoy competitive salaries, excellent health and retirement benefits, and a work atmosphere built on team camaraderie and collaboration. SDC offers a variety of career opportunities for people at all stages of their career. 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