{"schemaVersion":"jobsearcher.job.v1","id":"ec1de893b9b2202bf7876d36","url":"https://jobsearcher.com/jobs/ec1de893b9b2202bf7876d36","canonicalUrl":"https://jobsearcher.com/jobs/ec1de893b9b2202bf7876d36","title":"Help Desk Technician","description":"Description:\nConcept Solutions currently has an opening for a Help Desk Technician. This position is in support of the Federal Aviation Administration’s (FAA) Command, Control, and Communications (C3) office which is responsible for maintaining IT infrastructure and software providing situational awareness for FAA management. Additionally, if disruptions such as national emergencies, natural disasters, or equipment malfunctions occur, the C3 office is chartered with restoring the communication services expeditiously. The Help Desk Technician will provide user support and customer service at the Washington Operations Center for FAA supported computer applications and platforms.\nSpecific responsibilities of the Help Desk Technician include:\nRespond to requests for technical assistance in person, via phone, and electronically\nDiagnose and resolve technical hardware and software issues\nResearch questions using available information resources\nAdvise user on appropriate action\nFollow standard help desk procedures\nLog all help desk interactions\nRedirect problems to appropriate resource\nIdentify and escalate situations requiring urgent attention\nTrack and route problems and requests and document resolutions\nStay current with system information, changes and updates\nObtain a working knowledge of FAA IT security policies in order to recognize potential or real breaches.\nRecognize security and privacy incidents and respond appropriately following the directions of incident response procedures.\nDirect others in following security requirements and adherence to FAA security policies and user agreement.\nImplement the proper access control to enforce least privilege user access on the network (i.e., Active Directory, Security Groups)\nSupport System Updates and Upgrades\nExecute scripts for various software packages\nApplicants must maintain a Secret Clearance or higher.\nSalary: $75K to $85K\nRequirements:\nRelevant bachelor’s degree\n3 years relevant experience in a help desk environment.\n8 additional years of relevant experience can be substituted for a degree\nMust be willing and able to work a rotating shift schedule to include nights and weekends.\nExperience with Windows 10 security configuration, Active Directory\nUnderstand the concept of least privilege user access\nKnowledge of IT security architecture and design (firewalls, Intrusion Detection Systems, Virtual Private Networking, and virus/malware protection technologies.\nKnowledge of LAN/WAN design and general internetworking technologies\n0-5% Travel Required\nCOMPANY PROFILE:\nFounded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.\nFor over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.\nOur commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:\nOver two decades of experience across over $300 million in contract awards supporting critical FAA programs\nMultiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies\nInnovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations\nAt CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.\nBenefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.\nConcept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.","company":"Conceptsolution","rawCompany":"conceptsolution","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:51:33.612Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Help Desk Technician","description":"Description:\nConcept Solutions currently has an opening for a Help Desk Technician. This position is in support of the Federal Aviation Administration’s (FAA) Command, Control, and Communications (C3) office which is responsible for maintaining IT infrastructure and software providing situational awareness for FAA management. Additionally, if disruptions such as national emergencies, natural disasters, or equipment malfunctions occur, the C3 office is chartered with restoring the communication services expeditiously. The Help Desk Technician will provide user support and customer service at the Washington Operations Center for FAA supported computer applications and platforms.\nSpecific responsibilities of the Help Desk Technician include:\nRespond to requests for technical assistance in person, via phone, and electronically\nDiagnose and resolve technical hardware and software issues\nResearch questions using available information resources\nAdvise user on appropriate action\nFollow standard help desk procedures\nLog all help desk interactions\nRedirect problems to appropriate resource\nIdentify and escalate situations requiring urgent attention\nTrack and route problems and requests and document resolutions\nStay current with system information, changes and updates\nObtain a working knowledge of FAA IT security policies in order to recognize potential or real breaches.\nRecognize security and privacy incidents and respond appropriately following the directions of incident response procedures.\nDirect others in following security requirements and adherence to FAA security policies and user agreement.\nImplement the proper access control to enforce least privilege user access on the network (i.e., Active Directory, Security Groups)\nSupport System Updates and Upgrades\nExecute scripts for various software packages\nApplicants must maintain a Secret Clearance or higher.\nSalary: $75K to $85K\nRequirements:\nRelevant bachelor’s degree\n3 years relevant experience in a help desk environment.\n8 additional years of relevant experience can be substituted for a degree\nMust be willing and able to work a rotating shift schedule to include nights and weekends.\nExperience with Windows 10 security configuration, Active Directory\nUnderstand the concept of least privilege user access\nKnowledge of IT security architecture and design (firewalls, Intrusion Detection Systems, Virtual Private Networking, and virus/malware protection technologies.\nKnowledge of LAN/WAN design and general internetworking technologies\n0-5% Travel Required\nCOMPANY PROFILE:\nFounded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.\nFor over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.\nOur commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:\nOver two decades of experience across over $300 million in contract awards supporting critical FAA programs\nMultiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies\nInnovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations\nAt CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.\nBenefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.\nConcept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.","datePosted":"2026-04-14T10:51:33.612Z","dateModified":"2026-04-14T10:51:33.612Z","hiringOrganization":{"@type":"Organization","name":"Conceptsolution","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ec1de893b9b2202bf7876d36"},"url":"https://jobsearcher.com/jobs/ec1de893b9b2202bf7876d36"}}