Pest Control Service Manager

OverviewCAPE Pest Control is hiring a Service Manager to lead and scale our field operations. This role is responsible for managing technicians, driving service quality, and ensuring operational efficiency across routes.We’re looking for a leader who holds high standards, drives accountability, and develops people.What You’ll DoLead, coach, and manage Service Technicians to hit performance goalsOversee daily routes, scheduling, and production efficiencyEnsure service quality, customer satisfaction, and retentionMonitor KPIs: revenue per hour, route density, callbacks, cancellationsTrain team on sales, service protocols, and upselling opportunitiesConduct ride-alongs, performance reviews, and ongoing coachingResolve escalated customer issues and ensure 5-star service deliveryWork inside FieldRoutes CRM to track performance and optimize operationsSuccess in This RoleTechnicians consistently hit production and sales targetsHigh customer retention and 5-star reviewsImproved route efficiency and revenue per hourStrong team culture built on accountability and growthLow callbacks and high first-time service successCompensation & Benefits$55,000 – $75,000 base salaryPerformance bonuses tied to team production + KPIsHealth, dental, vision insuranceRetirement plan (Simple IRA )Paid time offCompany vehicleOngoing leadership and professional developmentScheduleFull-timeRequirements2+ years of leadership or management experience (service industry preferred)Pest control experience preferred (AZDA License – Category 2a is a plus)Strong leadership, coaching, and accountability skillsExperience managing teams, schedules, and performance metricsComfortable using CRM systems (FieldRoutes preferred)Valid Driver’s LicenseAbout CAPECAPE Pest Control has protected homes across the Phoenix area for over 18 years. We focus on consistency, effectiveness, and delivering results for every customer.Apply TodayIf you’re ready to lead a team, drive results, and grow with a winning company—apply now.Pay: $55,000.00 - $75,000.00 per yearBenefits:Dental insuranceFuel cardHealth insuranceOpportunities for advancementPaid time offPaid trainingProfessional development assistanceReferral programRetirement planVision insuranceWork Location: In person