{"schemaVersion":"jobsearcher.job.v1","id":"ec182ff1ccffb5b871b698dc","url":"https://jobsearcher.com/jobs/ec182ff1ccffb5b871b698dc","canonicalUrl":"https://jobsearcher.com/jobs/ec182ff1ccffb5b871b698dc","title":"Dispatch & Customer Service Representative (Intermodal)","description":"Dispatch & Customer Service Representative (Intermodal)\nLocation: Joliet, IL (On-site)\nPosition Type: Full-Time, Direct Hire / Temp-to-Hire\nSchedule: Monday – Friday, 8:00 AM – 4:30 PM\nPay Rate: $25 – $27/hour (Depending on Experience)\nJob Overview\nPrideStaff is seeking a reliable, detail-oriented Intermodal Dispatch & Customer Service Representative for a fast-paced logistics provider in the Joliet area. This role serves as a vital bridge between customers, rail portals, and drivers to ensure smooth container movements across local rail hubs.\nIf you have experience tracking intermodal freight, communicating with drivers, and maintaining accurate order entries in a logistics operating system, we want to hear from you!\nKey Responsibilities\nContainer Tracing: Track and trace import/export containers across rail websites (BNSF, UP, etc.) to ensure timely pickups and deliveries.\nDispatch & Load Assignment: Assign intermodal loads to drivers within the operating system, providing clear instructions and route details.\nDriver Communication: Serve as the main point of contact for local drivers throughout the day, answering questions, providing updates, and resolving route issues.\nData & Order Entry: Input accurate customer orders and load details into the system; maintain up-to-date information on empty container return locations.\nCustomer Support: Provide regular status updates to clients, addressing inquiries regarding container availability, delivery schedules, and delays.\nQualifications\nExperience: 1–3+ years of experience in intermodal dispatch, drayage operations, or logistics customer service preferred.\nSystem Knowledge: Familiarity with major rail carrier portals and logistics management software/TMS.\nCommunication Skills: Clear, professional verbal and written communication skills for daily interaction with drivers and customers.\nProblem-Solving: Ability to prioritize tasks and make quick decisions in a dynamic, high-volume environment.\nLocation: Must be able to work reliably on-site in Joliet, IL during scheduled hours (Mon–Fri, 8:00 AM – 4:30 PM).\nWhy Apply Through PrideStaff?\nAt PrideStaff, we work closely with top local employers to connect qualified candidates with the right roles. Apply today to take the next step in your logistics career!\nPay: $25.00 - $27.00 per hour\nBenefits:\n401(k)\nHealth insurance\nPaid time off\nWork Location: In person","company":"PrideStaff","rawCompany":"pridestaff","city":"Joliet","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-08-05T01:27:36.069Z","occupations":[],"industries":[],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Dispatch & Customer Service Representative (Intermodal)","description":"Dispatch & Customer Service Representative (Intermodal)\nLocation: Joliet, IL (On-site)\nPosition Type: Full-Time, Direct Hire / Temp-to-Hire\nSchedule: Monday – Friday, 8:00 AM – 4:30 PM\nPay Rate: $25 – $27/hour (Depending on Experience)\nJob Overview\nPrideStaff is seeking a reliable, detail-oriented Intermodal Dispatch & Customer Service Representative for a fast-paced logistics provider in the Joliet area. This role serves as a vital bridge between customers, rail portals, and drivers to ensure smooth container movements across local rail hubs.\nIf you have experience tracking intermodal freight, communicating with drivers, and maintaining accurate order entries in a logistics operating system, we want to hear from you!\nKey Responsibilities\nContainer Tracing: Track and trace import/export containers across rail websites (BNSF, UP, etc.) to ensure timely pickups and deliveries.\nDispatch & Load Assignment: Assign intermodal loads to drivers within the operating system, providing clear instructions and route details.\nDriver Communication: Serve as the main point of contact for local drivers throughout the day, answering questions, providing updates, and resolving route issues.\nData & Order Entry: Input accurate customer orders and load details into the system; maintain up-to-date information on empty container return locations.\nCustomer Support: Provide regular status updates to clients, addressing inquiries regarding container availability, delivery schedules, and delays.\nQualifications\nExperience: 1–3+ years of experience in intermodal dispatch, drayage operations, or logistics customer service preferred.\nSystem Knowledge: Familiarity with major rail carrier portals and logistics management software/TMS.\nCommunication Skills: Clear, professional verbal and written communication skills for daily interaction with drivers and customers.\nProblem-Solving: Ability to prioritize tasks and make quick decisions in a dynamic, high-volume environment.\nLocation: Must be able to work reliably on-site in Joliet, IL during scheduled hours (Mon–Fri, 8:00 AM – 4:30 PM).\nWhy Apply Through PrideStaff?\nAt PrideStaff, we work closely with top local employers to connect qualified candidates with the right roles. Apply today to take the next step in your logistics career!\nPay: $25.00 - $27.00 per hour\nBenefits:\n401(k)\nHealth insurance\nPaid time off\nWork Location: In person","datePosted":"2026-08-05T01:27:36.069Z","dateModified":"2026-08-05T01:27:36.069Z","hiringOrganization":{"@type":"Organization","name":"PrideStaff","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Joliet","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ec182ff1ccffb5b871b698dc"},"url":"https://jobsearcher.com/jobs/ec182ff1ccffb5b871b698dc"}}