{"schemaVersion":"jobsearcher.job.v1","id":"ec104fb78ecf96e7c0b2f4d5","url":"https://jobsearcher.com/jobs/ec104fb78ecf96e7c0b2f4d5","canonicalUrl":"https://jobsearcher.com/jobs/ec104fb78ecf96e7c0b2f4d5","title":"Dispatch IT Services Coordinator","description":"Job Purpose\nSupport customers and field technicians by scheduling and updating service tickets, provide exceptional customer service to both internal and external customers, thrive in a fast paced, ever-changing and collaborative environment.\nShift\nWe are looking for someone to work Monday through Friday 9:00AM - 6:00PM with a mandatory Saturday rotation.\nTasks\nAct as the single point of contact to the customer for all types of service requests.\nCoordination of all IT support groups to ensure maximum utilization of billable resources.\nProcess service requests as they arrive through email, manual entry or direct customer input.\nSchedule remote work and field technical resources on the ConnectWise dispatch portal.\nMonitor resource schedules to ensure prompt time entry on service requests.\nCommunication with customers as required. Keeping them informed of incident progress, notifying them of impending changes or agreed outages.\nAdditional Responsibilities\nImprove customer service, perception and satisfaction\nFast turnaround of customer requests\nAbility to work as a team and communicate effectively\nImprove usage and increase productivity of IT support resources\nEscalate service requests that cannot be scheduled within agreed service levels\nReport the utilization of IT support resources and successful completion of service requests to the Service\nDepartment Manager\nResponsible for entering time and expenses in ConnectWise as it occurs\nUnderstand processes in ConnectWise by completing assigned training modules in ConnectWise University\nEducation and Experience\nYears of Experience 2 Years of Customer Service Experience\nEducation High School Diploma or Equivalent\nSkills Needed\nInterpersonal skills, ability to communicate effectively and in a professional manner, active listening and customer care.\nAbility to multi-task and adapt to changes quickly.\nSelf-motivated and accountable.\nJob Type: Full-time\nPay: From $16.00 per hour\nExpected hours: 40 per week\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee assistance program\nHealth insurance\nLife insurance\nPaid time off\nParental leave\nReferral program\nVision insurance\nSchedule:\n8 hour shift\nDay shift\nMonday to Friday\nRotating weekends\nAbility to Relocate:\nAustin, TX 78752: Relocate before starting work (Required)\nWork Location: In person","company":"Barcom Technology Solutions","rawCompany":"barcom technology solutions","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:06:59.756Z","occupations":[{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Dispatch IT Services Coordinator","description":"Job Purpose\nSupport customers and field technicians by scheduling and updating service tickets, provide exceptional customer service to both internal and external customers, thrive in a fast paced, ever-changing and collaborative environment.\nShift\nWe are looking for someone to work Monday through Friday 9:00AM - 6:00PM with a mandatory Saturday rotation.\nTasks\nAct as the single point of contact to the customer for all types of service requests.\nCoordination of all IT support groups to ensure maximum utilization of billable resources.\nProcess service requests as they arrive through email, manual entry or direct customer input.\nSchedule remote work and field technical resources on the ConnectWise dispatch portal.\nMonitor resource schedules to ensure prompt time entry on service requests.\nCommunication with customers as required. Keeping them informed of incident progress, notifying them of impending changes or agreed outages.\nAdditional Responsibilities\nImprove customer service, perception and satisfaction\nFast turnaround of customer requests\nAbility to work as a team and communicate effectively\nImprove usage and increase productivity of IT support resources\nEscalate service requests that cannot be scheduled within agreed service levels\nReport the utilization of IT support resources and successful completion of service requests to the Service\nDepartment Manager\nResponsible for entering time and expenses in ConnectWise as it occurs\nUnderstand processes in ConnectWise by completing assigned training modules in ConnectWise University\nEducation and Experience\nYears of Experience 2 Years of Customer Service Experience\nEducation High School Diploma or Equivalent\nSkills Needed\nInterpersonal skills, ability to communicate effectively and in a professional manner, active listening and customer care.\nAbility to multi-task and adapt to changes quickly.\nSelf-motivated and accountable.\nJob Type: Full-time\nPay: From $16.00 per hour\nExpected hours: 40 per week\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee assistance program\nHealth insurance\nLife insurance\nPaid time off\nParental leave\nReferral program\nVision insurance\nSchedule:\n8 hour shift\nDay shift\nMonday to Friday\nRotating weekends\nAbility to Relocate:\nAustin, TX 78752: Relocate before starting work (Required)\nWork Location: In person","datePosted":"2026-04-12T21:06:59.756Z","dateModified":"2026-04-12T21:06:59.756Z","hiringOrganization":{"@type":"Organization","name":"Barcom Technology Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ec104fb78ecf96e7c0b2f4d5"},"url":"https://jobsearcher.com/jobs/ec104fb78ecf96e7c0b2f4d5"}}