{"schemaVersion":"jobsearcher.job.v1","id":"ec07de6dde48c04f74295306","url":"https://jobsearcher.com/jobs/ec07de6dde48c04f74295306","canonicalUrl":"https://jobsearcher.com/jobs/ec07de6dde48c04f74295306","title":"Senior Program Delivery Manager (Req#1355)","description":"Overview\n\nHybrid-remote opportunity for candidates geographically located in one of the following areas: (1) King of Prussia, Pennsylvania; (2) Manchester, New Hampshire; (3) New York, New York; (4) Rochester, New York.\n\nAs a Senior Program Delivery Manager, you will act as the strategic bridge between ePlus's internal operational execution teams and our clients, ensuring services are delivered on time, within budget, and in strict alignment with contractual agreements. You will bring strong customer-facing leadership, advanced communication skills, financial accountability, and the ability to personally lead high-visibility technology programs while contributing measurable billable utilization.\n\nYour Impact\n\nThe essential functions of this position include:\n\nAdvanced Project & Program Management\n\nManage internal and external resource schedules, as projects require\nManage projects by following the ePlus PMO structure\nSupport and lead customer-facing meetings\nWork with customers to gather and document requirements, prioritize and develop schedules\nEnsure schedules are met on time and within budget\nSupport ePlus financial objectives by forecasting project revenues on a monthly basis and analyzing variances; initiating corrective action\nCollaborate on strategic initiatives, leveraging your expertise to drive innovation and positive change within the organization.\nCultivate a proactive approach to conflict resolution, striving for amicable solutions and escalating concerns as needed.\nLead large-scale deployments involving infrastructure, cloud, collaboration, security, AI enablement, or digital transformation\nUtilize advanced PM methodologies including Agile, Waterfall, Hybrid, and SAFe frameworks\nDrive governance structures, steering committees, and operational cadence\nCoordinate cross-functional delivery teams including architects, engineers, PMs, customer success, and vendors\nEnsure adherence to PMO standards, documentation quality, and delivery best practices\n\nRelationship Management\n\nServing as the primary escalation point for clients, establishing strong strategic partnerships, interpreting analytics, and leading governance discussions to maximize account value.\nBuild executive-level relationships through recurring customer touchpoints, governance meetings, and strategic planning sessions\nAlign customer business objectives with technology delivery strategies\nDrive customer satisfaction, retention, and expansion opportunities\nLead Executive Business Reviews (EBRs/QBRs)\n\nBillable Delivery Leadership\n\nMaintain individual billable utilization targets through direct leadership of customer-facing programs and strategic initiatives\nActively lead complex enterprise IT projects, transformation programs, and multi-workstream initiatives\nProvide hands-on project and program management support for critical customer engagements\nManage project scope, schedule, budget, dependencies, RAID logs, and executive communications\nSupport escalations and recovery efforts for at-risk programs\n\nSLA & KPI Governance\n\nDeveloping and monitoring strict Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to guarantee that high-quality, cost-effective service is continuously optimized.\n\nBusiness Development & Pre-Sales Support\n\nPartner with sales and pre-sales teams on strategic opportunities\nSupport Statements of Work (SOWs), RFP/RFI responses, and customer presentations\nProvide delivery leadership during solution planning and project scoping\nIdentify opportunities for additional services and customer expansion\n\nQualifications\n\n7+ years of experience in IT consulting, professional services, PMO leadership, or enterprise delivery\n7+ years of experience in a client-facing position\nAbility to recommend process improvement strategies, policies, and procedures by evaluating project outcomes; identify problems; evaluate trends; anticipate requirements through lessons learned documentation\nPrevious experience working with or for an IT managed services organization / company\nProven success managing enterprise technology programs in customer-facing environments\nDemonstrated ability to maintain billable utilization targets while managing strategic accounts\nStrong presence and communication (verbal and written), particularly the ability to describe the business impact of technical solutions to non-technical clients\nAbility to work effectively in high-risk, high-pressure situations\nAbility to motivate engineering resources to out-perform and exceed client expectations\nPolitically astute; able to recognize and work with political issues within client organizations\nDemonstrate depth of operational service delivery management expertise\nStrong focus on customer and employee development\nSystems and IT literate, including Networking, Business Communications, Security, Wireless, SAN and Server Management support, etc.\nAble to work both independently and as part of a fast-paced team\nRelevant professional certifications preferred (PMP, PMI-ACP, CSM, SAFe Agilist, ITIL Foundation)\n\nPosition Specifics\n\nThe initial base salary range for this position is expected to be between $125,000 and $175,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.\n\nePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.\n\nIf hired, employee will be in an \"at-will position\" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.\n\n#LI-KB1\n\n#IND1\n\nWho We Are\n\nAt ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.\n\nCorporate Values\n\nRespectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.\nTeamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.\nWork/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.\nEmbracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.\n\nCommitment to Diversity, Inclusion and Belonging\n\nWe are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.\nePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.\nPhysical Requirements\nWhile performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.\nBy embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.\n\nePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.\n\nNotice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.","company":"Eplus","rawCompany":"eplus","city":"Chester","state":"NJ","isRemote":false,"isActive":true,"createdAt":"2026-08-17T12:56:17.205Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Program Delivery Manager (Req#1355)","description":"Overview\n\nHybrid-remote opportunity for candidates geographically located in one of the following areas: (1) King of Prussia, Pennsylvania; (2) Manchester, New Hampshire; (3) New York, New York; (4) Rochester, New York.\n\nAs a Senior Program Delivery Manager, you will act as the strategic bridge between ePlus's internal operational execution teams and our clients, ensuring services are delivered on time, within budget, and in strict alignment with contractual agreements. You will bring strong customer-facing leadership, advanced communication skills, financial accountability, and the ability to personally lead high-visibility technology programs while contributing measurable billable utilization.\n\nYour Impact\n\nThe essential functions of this position include:\n\nAdvanced Project & Program Management\n\nManage internal and external resource schedules, as projects require\nManage projects by following the ePlus PMO structure\nSupport and lead customer-facing meetings\nWork with customers to gather and document requirements, prioritize and develop schedules\nEnsure schedules are met on time and within budget\nSupport ePlus financial objectives by forecasting project revenues on a monthly basis and analyzing variances; initiating corrective action\nCollaborate on strategic initiatives, leveraging your expertise to drive innovation and positive change within the organization.\nCultivate a proactive approach to conflict resolution, striving for amicable solutions and escalating concerns as needed.\nLead large-scale deployments involving infrastructure, cloud, collaboration, security, AI enablement, or digital transformation\nUtilize advanced PM methodologies including Agile, Waterfall, Hybrid, and SAFe frameworks\nDrive governance structures, steering committees, and operational cadence\nCoordinate cross-functional delivery teams including architects, engineers, PMs, customer success, and vendors\nEnsure adherence to PMO standards, documentation quality, and delivery best practices\n\nRelationship Management\n\nServing as the primary escalation point for clients, establishing strong strategic partnerships, interpreting analytics, and leading governance discussions to maximize account value.\nBuild executive-level relationships through recurring customer touchpoints, governance meetings, and strategic planning sessions\nAlign customer business objectives with technology delivery strategies\nDrive customer satisfaction, retention, and expansion opportunities\nLead Executive Business Reviews (EBRs/QBRs)\n\nBillable Delivery Leadership\n\nMaintain individual billable utilization targets through direct leadership of customer-facing programs and strategic initiatives\nActively lead complex enterprise IT projects, transformation programs, and multi-workstream initiatives\nProvide hands-on project and program management support for critical customer engagements\nManage project scope, schedule, budget, dependencies, RAID logs, and executive communications\nSupport escalations and recovery efforts for at-risk programs\n\nSLA & KPI Governance\n\nDeveloping and monitoring strict Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to guarantee that high-quality, cost-effective service is continuously optimized.\n\nBusiness Development & Pre-Sales Support\n\nPartner with sales and pre-sales teams on strategic opportunities\nSupport Statements of Work (SOWs), RFP/RFI responses, and customer presentations\nProvide delivery leadership during solution planning and project scoping\nIdentify opportunities for additional services and customer expansion\n\nQualifications\n\n7+ years of experience in IT consulting, professional services, PMO leadership, or enterprise delivery\n7+ years of experience in a client-facing position\nAbility to recommend process improvement strategies, policies, and procedures by evaluating project outcomes; identify problems; evaluate trends; anticipate requirements through lessons learned documentation\nPrevious experience working with or for an IT managed services organization / company\nProven success managing enterprise technology programs in customer-facing environments\nDemonstrated ability to maintain billable utilization targets while managing strategic accounts\nStrong presence and communication (verbal and written), particularly the ability to describe the business impact of technical solutions to non-technical clients\nAbility to work effectively in high-risk, high-pressure situations\nAbility to motivate engineering resources to out-perform and exceed client expectations\nPolitically astute; able to recognize and work with political issues within client organizations\nDemonstrate depth of operational service delivery management expertise\nStrong focus on customer and employee development\nSystems and IT literate, including Networking, Business Communications, Security, Wireless, SAN and Server Management support, etc.\nAble to work both independently and as part of a fast-paced team\nRelevant professional certifications preferred (PMP, PMI-ACP, CSM, SAFe Agilist, ITIL Foundation)\n\nPosition Specifics\n\nThe initial base salary range for this position is expected to be between $125,000 and $175,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.\n\nePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.\n\nIf hired, employee will be in an \"at-will position\" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.\n\n#LI-KB1\n\n#IND1\n\nWho We Are\n\nAt ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.\n\nCorporate Values\n\nRespectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.\nTeamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.\nWork/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.\nEmbracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.\n\nCommitment to Diversity, Inclusion and Belonging\n\nWe are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.\nePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.\nPhysical Requirements\nWhile performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.\nBy embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.\n\nePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.\n\nNotice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.","datePosted":"2026-08-17T12:56:17.205Z","dateModified":"2026-08-17T12:56:17.205Z","hiringOrganization":{"@type":"Organization","name":"Eplus","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chester","addressRegion":"NJ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ec07de6dde48c04f74295306"},"url":"https://jobsearcher.com/jobs/ec07de6dde48c04f74295306"}}