{"schemaVersion":"jobsearcher.job.v1","id":"ebfb9bbc610484862233e383","url":"https://jobsearcher.com/jobs/ebfb9bbc610484862233e383","canonicalUrl":"https://jobsearcher.com/jobs/ebfb9bbc610484862233e383","title":"Software Support Engineer","description":"High Point, United States | Posted on 06/02/2026\r\nFoundedin 1987 in High Point, NC, Preferred Data Corporation (PDC)recognized early on the critical role technology would play inbusiness. As manufacturers increasingly adopted computersystems, we focused on providing the specialized IT consultingand support they needed to thrive.\r\nOverthree decades, we haven't just kept pace with technology;we've anticipated the evolving needs of the manufacturingsector. This led to the development of our proprietaryPDC softwaresuite , designed to streamline core manufacturing processesfrom quoting and sales to accounting and operations.\r\nOurcommitment goes beyond software. We expanded our expertise toencompass robust cybersecurity, cloud integration, proactivemanaged IT services, and strategic AI implementation – alltailored to the unique demands and challenges of modernmanufacturing environments.\r\nJob Description About Preferred Data Corporation\r\nPreferred Data Corporation builds and supports custom software for businesses in High Point, NC and the surrounding area, backed by 30+ years of in-house development and managed IT services. Our team moves fast, embraces AI tooling, and takes serious ownership of our clients' success. You won't find bureaucracy here; you'll find real codebases, real problems, real relationships, and real impact from day one.\r\nThe Role\r\nWe're looking for a developer who can also own relationships: someone who reads and writes code, reasons about data, and is comfortable being the primary technical point of contact for the customers who run our software every day. This is a customer facing position and will need to be able to communicate technical concepts to non-technical users.\r\nYou will work directly in our custom software products and the databases behind them. You will debug, extend, and maintain real applications, write queries to investigate and resolve customer issues at the data layer, and use AI tooling to move faster than a traditional one-developer-per-bug pace would allow. You'll also carry the customer relationship for the products you work on, so the people who depend on that software get answers from the person who actually understands how it works.\r\nThe ideal candidate is a strong, self-directed programmer who is just as comfortable in a SQL console as in a customer call, can build institutional knowledge from scratch, and works directly alongside company leadership.\r\nWhat You'll Do\r\nSoftware Development & Databases\r\nRead, debug, extend, and maintain our custom software products, taking real ownership of the codebases that run our customers' businesses\r\nWrite and optimize SQL queries to investigate issues, correct data, and build reports against our production databases\r\nDiagnose problems across the full stack: application logic, data layer, and the environments the software runs in\r\nBuild small tools, scripts, and integrations that remove manual work for customers and for us\r\nDocument software behavior, data models, and fixes so knowledge compounds instead of living in one person's head\r\nAI & Automation\r\nUse AI tools (Claude, ChatGPT/OpenAI, Cursor) as a core part of how you solve problems: debugging faster, understanding unfamiliar code, drafting and reviewing solutions, and reasoning through data\r\nBuild and maintain workflow automations using n8n and Rewst\r\nContribute to AI-driven product initiatives including outreach automation and lead generation tooling\r\nStay current on emerging AI tools and proactively identify where they can improve our software, our support, and our customers' outcomes\r\nCustomer Success & Account Management\r\nServe as the primary technical contact for a portfolio of long-term software customers, owning their ongoing needs and relationships\r\nTriage, resolve, and document support tickets across multiple customer environments and custom software products, often by going straight to the code or the data\r\nDevelop deep working knowledge of each customer's software configuration, data, and business workflows\r\nHelp manage and support customer VoIP and payroll platforms, coordinating with vendors and clients as needed\r\nAssist in drafting proposals, presentations, and other materials for prospective and existing customers\r\nCommunicate clearly and proactively with clients about issues, resolutions, and new capabilities\r\nRequirements What We're Looking For\r\nRequired\r\n2+ years writing and maintaining real software, with working proficiency in at least one general-purpose language and a willingness to work in others as needed\r\nSolid SQL and relational database skills: you can write non-trivial queries, read a schema you've never seen, and reason about data integrity\r\nA genuine track record of using AI tools to solve real engineering and operational problems, not just familiarity with them; you can point to specific things you've shipped or fixed faster because of them\r\nExcellent written and verbal communication; able to explain technical concepts to non-technical people and to own a customer relationship\r\nStrong organizational skills and the ability to manage multiple priorities without dropping balls\r\nMust be authorized to work in the United States, we are not able to provide sponsorship at this time\r\nMust be able to work within the Eastern Time zone business hours\r\nStrongly Preferred\r\nScripting for automation and troubleshooting (PowerShell, Python)\r\nExperience with workflow automation tools: n8n, Rewst, Zapier, Make, or similar\r\nExperience supporting or extending accounting or ERP software\r\nCompetitive salary with opportunities for career advancement\r\nHealth, dental, and vision insurance\r\nUnlimited paid time off and holidays\r\nTraining and professional development opportunities\r\nDirect access to company leadership and real ownership over your work from day one\r\nA front-row seat to how AI is transforming software development and business operations, and the mandate to help drive it\r\nExposure to a wide range of technologies, software environments, and business challenges\r\nJ-18808-Ljbffr","company":"Preferred Data","rawCompany":"preferred data","city":"Archdale","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-06-25T01:16:37.752Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Software Support Engineer","description":"High Point, United States | Posted on 06/02/2026\r\nFoundedin 1987 in High Point, NC, Preferred Data Corporation (PDC)recognized early on the critical role technology would play inbusiness. As manufacturers increasingly adopted computersystems, we focused on providing the specialized IT consultingand support they needed to thrive.\r\nOverthree decades, we haven't just kept pace with technology;we've anticipated the evolving needs of the manufacturingsector. This led to the development of our proprietaryPDC softwaresuite , designed to streamline core manufacturing processesfrom quoting and sales to accounting and operations.\r\nOurcommitment goes beyond software. We expanded our expertise toencompass robust cybersecurity, cloud integration, proactivemanaged IT services, and strategic AI implementation – alltailored to the unique demands and challenges of modernmanufacturing environments.\r\nJob Description About Preferred Data Corporation\r\nPreferred Data Corporation builds and supports custom software for businesses in High Point, NC and the surrounding area, backed by 30+ years of in-house development and managed IT services. Our team moves fast, embraces AI tooling, and takes serious ownership of our clients' success. You won't find bureaucracy here; you'll find real codebases, real problems, real relationships, and real impact from day one.\r\nThe Role\r\nWe're looking for a developer who can also own relationships: someone who reads and writes code, reasons about data, and is comfortable being the primary technical point of contact for the customers who run our software every day. This is a customer facing position and will need to be able to communicate technical concepts to non-technical users.\r\nYou will work directly in our custom software products and the databases behind them. You will debug, extend, and maintain real applications, write queries to investigate and resolve customer issues at the data layer, and use AI tooling to move faster than a traditional one-developer-per-bug pace would allow. You'll also carry the customer relationship for the products you work on, so the people who depend on that software get answers from the person who actually understands how it works.\r\nThe ideal candidate is a strong, self-directed programmer who is just as comfortable in a SQL console as in a customer call, can build institutional knowledge from scratch, and works directly alongside company leadership.\r\nWhat You'll Do\r\nSoftware Development & Databases\r\nRead, debug, extend, and maintain our custom software products, taking real ownership of the codebases that run our customers' businesses\r\nWrite and optimize SQL queries to investigate issues, correct data, and build reports against our production databases\r\nDiagnose problems across the full stack: application logic, data layer, and the environments the software runs in\r\nBuild small tools, scripts, and integrations that remove manual work for customers and for us\r\nDocument software behavior, data models, and fixes so knowledge compounds instead of living in one person's head\r\nAI & Automation\r\nUse AI tools (Claude, ChatGPT/OpenAI, Cursor) as a core part of how you solve problems: debugging faster, understanding unfamiliar code, drafting and reviewing solutions, and reasoning through data\r\nBuild and maintain workflow automations using n8n and Rewst\r\nContribute to AI-driven product initiatives including outreach automation and lead generation tooling\r\nStay current on emerging AI tools and proactively identify where they can improve our software, our support, and our customers' outcomes\r\nCustomer Success & Account Management\r\nServe as the primary technical contact for a portfolio of long-term software customers, owning their ongoing needs and relationships\r\nTriage, resolve, and document support tickets across multiple customer environments and custom software products, often by going straight to the code or the data\r\nDevelop deep working knowledge of each customer's software configuration, data, and business workflows\r\nHelp manage and support customer VoIP and payroll platforms, coordinating with vendors and clients as needed\r\nAssist in drafting proposals, presentations, and other materials for prospective and existing customers\r\nCommunicate clearly and proactively with clients about issues, resolutions, and new capabilities\r\nRequirements What We're Looking For\r\nRequired\r\n2+ years writing and maintaining real software, with working proficiency in at least one general-purpose language and a willingness to work in others as needed\r\nSolid SQL and relational database skills: you can write non-trivial queries, read a schema you've never seen, and reason about data integrity\r\nA genuine track record of using AI tools to solve real engineering and operational problems, not just familiarity with them; you can point to specific things you've shipped or fixed faster because of them\r\nExcellent written and verbal communication; able to explain technical concepts to non-technical people and to own a customer relationship\r\nStrong organizational skills and the ability to manage multiple priorities without dropping balls\r\nMust be authorized to work in the United States, we are not able to provide sponsorship at this time\r\nMust be able to work within the Eastern Time zone business hours\r\nStrongly Preferred\r\nScripting for automation and troubleshooting (PowerShell, Python)\r\nExperience with workflow automation tools: n8n, Rewst, Zapier, Make, or similar\r\nExperience supporting or extending accounting or ERP software\r\nCompetitive salary with opportunities for career advancement\r\nHealth, dental, and vision insurance\r\nUnlimited paid time off and holidays\r\nTraining and professional development opportunities\r\nDirect access to company leadership and real ownership over your work from day one\r\nA front-row seat to how AI is transforming software development and business operations, and the mandate to help drive it\r\nExposure to a wide range of technologies, software environments, and business challenges\r\nJ-18808-Ljbffr","datePosted":"2026-06-25T01:16:37.752Z","dateModified":"2026-06-25T01:16:37.752Z","hiringOrganization":{"@type":"Organization","name":"Preferred Data","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Archdale","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ebfb9bbc610484862233e383"},"url":"https://jobsearcher.com/jobs/ebfb9bbc610484862233e383"}}