{"schemaVersion":"jobsearcher.job.v1","id":"ebce83fda266cc0cf2dcba49","url":"https://jobsearcher.com/jobs/ebce83fda266cc0cf2dcba49","canonicalUrl":"https://jobsearcher.com/jobs/ebce83fda266cc0cf2dcba49","title":"Help Desk Analyst","description":"Help Desk Analyst – IT / Operations Support (Remote)\r\nLocation: Remote (Candidates must be present and authorized to work in the USA)\r\nEmployment Type: On-Call / Flexible Support\r\nHourly Rate: Competitive\r\nStart Date: April 2026\r\nPositions Available: Multiple\r\nPosition Summary\r\nTechnology& is hiring Help Desk Analysts to support either of its IT or Operations help desks for a large multinational client. The role involves providing first-line support to users by responding to inquiries, troubleshooting issues, and ensuring excellent customer service across various communication channels, including phone, email, and chat.\r\nThis position is part of a flexible remote support pool where candidates will receive paid training.\r\nCandidate Profile\r\nExcellent communication skills with strong customer service orientation.\r\nAbility to remain calm, patient, and professional when handling customer inquiries.\r\nStrong listening skills with an empathetic and positive communication style.\r\nDetail-oriented with strong organizational and time-management skills.\r\nProficiency in Microsoft Office tools including Word, Excel, and PowerPoint.\r\nKey Responsibilities\r\nRespond professionally to customer inquiries via phone, email, or chat.\r\nProvide Tier 1 help desk support for IT systems or operational services.\r\nAssist students, staff, parents, or other stakeholders with inquiries and service requests.\r\nLog and track incidents, service requests, and inquiries using CRM and ITSM.\r\nResearch solutions using knowledge bases, workflows, and predefined scripts.\r\nDiagnose issues and provide initial troubleshooting or guidance to resolve problems.\r\nEscalate complex or priority issues to Team Leads or appropriate Tier 2/3/4 support.\r\nMaintain accurate records of interactions, resolutions, and actions taken.\r\nFollow quality standards, service level expectations, and operational procedures.\r\nEqual Opportunity Employer\r\nTechnology& is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, national origin, or any other legally protected status. We are committed to creating a diverse and inclusive workplace.\r\nJ-18808-Ljbffr","company":"Technology","rawCompany":"technology","city":"Columbia","state":"SC","isRemote":false,"isActive":false,"createdAt":"2026-04-09T15:39:50.007Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561311","title":"Employment Placement Agencies","slug":"employment-placement-agencies"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Help Desk Analyst","description":"Help Desk Analyst – IT / Operations Support (Remote)\r\nLocation: Remote (Candidates must be present and authorized to work in the USA)\r\nEmployment Type: On-Call / Flexible Support\r\nHourly Rate: Competitive\r\nStart Date: April 2026\r\nPositions Available: Multiple\r\nPosition Summary\r\nTechnology& is hiring Help Desk Analysts to support either of its IT or Operations help desks for a large multinational client. The role involves providing first-line support to users by responding to inquiries, troubleshooting issues, and ensuring excellent customer service across various communication channels, including phone, email, and chat.\r\nThis position is part of a flexible remote support pool where candidates will receive paid training.\r\nCandidate Profile\r\nExcellent communication skills with strong customer service orientation.\r\nAbility to remain calm, patient, and professional when handling customer inquiries.\r\nStrong listening skills with an empathetic and positive communication style.\r\nDetail-oriented with strong organizational and time-management skills.\r\nProficiency in Microsoft Office tools including Word, Excel, and PowerPoint.\r\nKey Responsibilities\r\nRespond professionally to customer inquiries via phone, email, or chat.\r\nProvide Tier 1 help desk support for IT systems or operational services.\r\nAssist students, staff, parents, or other stakeholders with inquiries and service requests.\r\nLog and track incidents, service requests, and inquiries using CRM and ITSM.\r\nResearch solutions using knowledge bases, workflows, and predefined scripts.\r\nDiagnose issues and provide initial troubleshooting or guidance to resolve problems.\r\nEscalate complex or priority issues to Team Leads or appropriate Tier 2/3/4 support.\r\nMaintain accurate records of interactions, resolutions, and actions taken.\r\nFollow quality standards, service level expectations, and operational procedures.\r\nEqual Opportunity Employer\r\nTechnology& is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, national origin, or any other legally protected status. We are committed to creating a diverse and inclusive workplace.\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T15:39:50.007Z","dateModified":"2026-04-09T15:39:50.007Z","hiringOrganization":{"@type":"Organization","name":"Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Columbia","addressRegion":"SC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ebce83fda266cc0cf2dcba49"},"url":"https://jobsearcher.com/jobs/ebce83fda266cc0cf2dcba49"}}