{"schemaVersion":"jobsearcher.job.v1","id":"ebcb2de64a05091ebc9a53df","url":"https://jobsearcher.com/jobs/ebcb2de64a05091ebc9a53df","canonicalUrl":"https://jobsearcher.com/jobs/ebcb2de64a05091ebc9a53df","title":"Director, Implementation","description":"About Waymark\nWaymark is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to people with Medicaid benefits. Guided by the communities we serve, we bring support and technology-enabled care to help primary care providers keep Medicaid patients healthy. We are building the tools and designing an approach to enable care to reach the patients who can benefit most.\nOur core values embody the essence of what makes Waymark a unique team today, and what we look for, nurture, and sustain as a team.\nWe are bold builders, believing that the greatest challenges in care delivery can be solved when we harness the power of community and technology.\nWe are humble learners, seeking feedback and perspectives different from our own, and welcome challenges to our conclusions.\nWe experiment to improve, actively seeking data to inform decisions and to assess our own performance.\nWe act with focused urgency, our commitment to our mission drives us to tirelessly pursue results.\nIf this vision resonates with you, we hope you consider bringing your creativity, your energy, your curiosity to Waymark.\nAbout this Role\nThe Director of Implementation serves as the senior operational leader responsible for the end-to-end planning and delivery of Waymark implementations including new geographies, managed care organization (MCO) contract launches, and provider group contract launches. Reporting to the Head of Operations, this leader is accountable for the implementation function, ensuring implementations are delivered on time, in scope, and to a consistently high standard through direct contribution and team management.\nThis is a hands-on program leadership role for a seasoned project management professional. You will own, build, and run the implementation function's core infrastructure — project plans, workplans, governance structures, status reporting, risk and issue management, and repeatable playbooks — while personally leading the most complex, high-stakes launches. You and your team will be the connective tissue between Waymark's internal teams (clinical, product, engineering, analytics, quality, compliance, and regional market leadership) and our external partners (MCOs, provider groups), managing stakeholders at every level from working teams to executives. This role is a unique opportunity to build and scale the implementation function from the ground up, allowing you to define the strategic and operational roadmap and evolve the team as Waymark grows.\nKey Responsibilities\nImplementation Project Planning & Delivery\nOwn end-to-end delivery of large, complex, multi-workstream implementations — new market expansions and MCO and provider contract launches — from kickoff through stabilization and handoff to ongoing operations.\nDevelop and maintain comprehensive project plans, including detailed workplans, milestone schedules, resource plans, dependency maps, and critical path analyses for each implementation.\nEstablish and run implementation governance: project charters, RACI/decision-rights frameworks, working group cadences, executive status reporting, and stage-gate reviews.\nProactively identify, track, and mitigate risks, issues, and dependencies; drive timely escalation and resolution to keep implementations on schedule and in scope.\nManage scope, timeline, and budget across concurrent implementations, making clear trade-off recommendations to leadership when priorities conflict.\nLead post-launch retrospectives and translate lessons learned into improved processes, tools, and playbooks.\nExternal Stakeholder Management\nServe as the senior implementation point of contact for MCO and provider partners — leading presentations and joint implementation meetings with clients and prospective clients, aligning on delivery timelines and data exchange requirements, and managing executive-level communications and escalations.\nGuide MCO and provider partners through onboarding, workflow integration, and adoption of Waymark's care model and technology.\nBuild durable, trust-based relationships with external partners that position Waymark for contract expansion and long-term partnership success.\nInternal Stakeholder Management & Cross-Functional Leadership\nOrchestrate cross-functional implementation teams spanning clinical, product, engineering, analytics, quality, compliance, regional market leadership, partnerships, and finance — driving alignment on scope, sequencing, and accountability without direct authority.\nPartner with Regional VPs and market leaders to translate contract requirements into executable local launch plans, balancing standardization with market-level flexibility.\nPartner with product and analytics teams to plan and sequence Signal and other data product deployments and facilitate adoption by care teams.\nChampion internal stakeholder alignment, bringing teams along through transparent, proactive communication regarding implementation roadmaps, trade-offs, and fluid deliverables to foster full cross-departmental buy-in.\nProvide clear, concise, and candid status reporting to executive leadership, including progress against milestones, risks, and decisions needed.\nImplementation Infrastructure & Team Leadership\nBuild the implementation function's core toolkit: standardized playbooks, templates, launch checklists, success metrics, and operating rhythms that make implementations repeatable, transparent, and scalable.\nDefine and track implementation KPIs (time-to-launch, milestone attainment, partner satisfaction) and use them to drive continuous improvement.\nBuild, lead, and mentor a high-performing implementation team; develop project management capability across the broader organization.\nFoster a culture of accountability, collaboration, and continuous learning.\nRequired Qualifications\nExperience: 7+ years in healthcare services implementation, program management, or operations — ideally in tech-enabled care delivery or value-based care — with a track record of leading large, complex, multi-stakeholder implementations from planning through launch.\nProject & Program Management: Deep expertise in formal project management disciplines — workplan development, milestone and dependency management, risk/issue tracking, governance, and status reporting — with demonstrated success delivering complex programs on time and in scope.\nExternal Stakeholder Management: Proven ability to manage relationships with health plans, provider groups, and other external partners at all levels, including executive sponsors; skilled at navigating competing priorities, negotiating timelines, and managing escalations.\nCross-Functional Leadership: Demonstrated success leading matrixed, cross-functional teams in fast-paced environments, driving alignment and accountability without direct authority.\nCommunication: Exceptional written and verbal communication skills, with the ability to distill complex programs into clear, decision-ready updates for executives and external partners.\nData & Technology: Experience implementing or deploying technology platforms and using data to guide operational decisions; fluency with project management tools.\nPreferred Qualifications\nPassion for improving care for Medicaid patients.\nExperience with Medicaid managed care, including MCO contracting and data exchange.\nExperience launching new markets, contracts, or service lines in early-stage, high-growth environments.\nFormal project management certification (PMP or Lean Six Sigma).\nTrack record of building implementation functions, playbooks, and teams from the ground up, with a focus on individual development.\nHiring Range\nUS Employees in San Francisco/Bay Area, New York City - $160,000 - $229,000\nUS Employees in Boston, Los Angeles, Seattle, Washington DC - $147,000 - $211,000\nUS Employees in Arlington, Denver, San Diego, Sacramento - $141,000 - $201,000\nUS Employees in Albany, Atlanta, Austin, Baltimore, Central/Southern, Charlotte, Chicago, Dallas/Fort Worth, Detroit, Houston, Las Vegas, Miami, Milwaukee, Philadelphia, Portland, Research Triangle, Salt Lake City, Twin Cities - $128,000 - $183,000\nUS Employees in Baton Rouge, Birmingham, Charleston, Cincinnati, Cleveland, Daytona Beach, Indianapolis, Nashville, New Orleans, Omaha, Phoenix, Pittsburgh, St. Louis, Tampa - $124,000 - $177,000\nIn addition to salary, we offer a comprehensive benefits package. Here's what you can expect:\nStock Options: Opportunity to invest in the company's growth.\nWork-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.\nMedical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy.\nLife Insurance: Basic life insurance to give you peace of mind.\nPaid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays.\nParental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.\nRetirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule.\nCommuter Benefits: Convenient options to support your commute needs.\nProfessional Development Stipend: A dedicated stipend supports professional development and growth.\nOffer of employment is contingent upon successful completion of a background check. Employment history and advance degree verification (when applicable) are included as part of the standard background check process.\nDon't check off every box in the requirements listed above? Please apply anyway! Studies have shown that some of us may be less likely to apply to jobs unless we meet every single qualification. Waymark is dedicated to building a supportive, equal opportunity, and accessible workplace that fosters a sense of belonging – so if you're excited about this role but your past experience doesn't align perfectly with every preferred qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!","company":"Waymark","rawCompany":"waymark","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-07T10:40:09.255Z","occupations":[{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-9111.00","title":"Medical and Health Services Managers","slug":"medical-and-health-services-managers"},{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"}],"industries":[{"code":"621111","title":"Offices of Physicians (except Mental Health Specialists)","slug":"offices-of-physicians-except-mental-health-specialists"},{"code":"524114","title":"Direct Health and Medical Insurance Carriers","slug":"direct-health-and-medical-insurance-carriers"},{"code":"621498","title":"All Other Outpatient Care Centers","slug":"all-other-outpatient-care-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Director, Implementation","description":"About Waymark\nWaymark is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to people with Medicaid benefits. Guided by the communities we serve, we bring support and technology-enabled care to help primary care providers keep Medicaid patients healthy. We are building the tools and designing an approach to enable care to reach the patients who can benefit most.\nOur core values embody the essence of what makes Waymark a unique team today, and what we look for, nurture, and sustain as a team.\nWe are bold builders, believing that the greatest challenges in care delivery can be solved when we harness the power of community and technology.\nWe are humble learners, seeking feedback and perspectives different from our own, and welcome challenges to our conclusions.\nWe experiment to improve, actively seeking data to inform decisions and to assess our own performance.\nWe act with focused urgency, our commitment to our mission drives us to tirelessly pursue results.\nIf this vision resonates with you, we hope you consider bringing your creativity, your energy, your curiosity to Waymark.\nAbout this Role\nThe Director of Implementation serves as the senior operational leader responsible for the end-to-end planning and delivery of Waymark implementations including new geographies, managed care organization (MCO) contract launches, and provider group contract launches. Reporting to the Head of Operations, this leader is accountable for the implementation function, ensuring implementations are delivered on time, in scope, and to a consistently high standard through direct contribution and team management.\nThis is a hands-on program leadership role for a seasoned project management professional. You will own, build, and run the implementation function's core infrastructure — project plans, workplans, governance structures, status reporting, risk and issue management, and repeatable playbooks — while personally leading the most complex, high-stakes launches. You and your team will be the connective tissue between Waymark's internal teams (clinical, product, engineering, analytics, quality, compliance, and regional market leadership) and our external partners (MCOs, provider groups), managing stakeholders at every level from working teams to executives. This role is a unique opportunity to build and scale the implementation function from the ground up, allowing you to define the strategic and operational roadmap and evolve the team as Waymark grows.\nKey Responsibilities\nImplementation Project Planning & Delivery\nOwn end-to-end delivery of large, complex, multi-workstream implementations — new market expansions and MCO and provider contract launches — from kickoff through stabilization and handoff to ongoing operations.\nDevelop and maintain comprehensive project plans, including detailed workplans, milestone schedules, resource plans, dependency maps, and critical path analyses for each implementation.\nEstablish and run implementation governance: project charters, RACI/decision-rights frameworks, working group cadences, executive status reporting, and stage-gate reviews.\nProactively identify, track, and mitigate risks, issues, and dependencies; drive timely escalation and resolution to keep implementations on schedule and in scope.\nManage scope, timeline, and budget across concurrent implementations, making clear trade-off recommendations to leadership when priorities conflict.\nLead post-launch retrospectives and translate lessons learned into improved processes, tools, and playbooks.\nExternal Stakeholder Management\nServe as the senior implementation point of contact for MCO and provider partners — leading presentations and joint implementation meetings with clients and prospective clients, aligning on delivery timelines and data exchange requirements, and managing executive-level communications and escalations.\nGuide MCO and provider partners through onboarding, workflow integration, and adoption of Waymark's care model and technology.\nBuild durable, trust-based relationships with external partners that position Waymark for contract expansion and long-term partnership success.\nInternal Stakeholder Management & Cross-Functional Leadership\nOrchestrate cross-functional implementation teams spanning clinical, product, engineering, analytics, quality, compliance, regional market leadership, partnerships, and finance — driving alignment on scope, sequencing, and accountability without direct authority.\nPartner with Regional VPs and market leaders to translate contract requirements into executable local launch plans, balancing standardization with market-level flexibility.\nPartner with product and analytics teams to plan and sequence Signal and other data product deployments and facilitate adoption by care teams.\nChampion internal stakeholder alignment, bringing teams along through transparent, proactive communication regarding implementation roadmaps, trade-offs, and fluid deliverables to foster full cross-departmental buy-in.\nProvide clear, concise, and candid status reporting to executive leadership, including progress against milestones, risks, and decisions needed.\nImplementation Infrastructure & Team Leadership\nBuild the implementation function's core toolkit: standardized playbooks, templates, launch checklists, success metrics, and operating rhythms that make implementations repeatable, transparent, and scalable.\nDefine and track implementation KPIs (time-to-launch, milestone attainment, partner satisfaction) and use them to drive continuous improvement.\nBuild, lead, and mentor a high-performing implementation team; develop project management capability across the broader organization.\nFoster a culture of accountability, collaboration, and continuous learning.\nRequired Qualifications\nExperience: 7+ years in healthcare services implementation, program management, or operations — ideally in tech-enabled care delivery or value-based care — with a track record of leading large, complex, multi-stakeholder implementations from planning through launch.\nProject & Program Management: Deep expertise in formal project management disciplines — workplan development, milestone and dependency management, risk/issue tracking, governance, and status reporting — with demonstrated success delivering complex programs on time and in scope.\nExternal Stakeholder Management: Proven ability to manage relationships with health plans, provider groups, and other external partners at all levels, including executive sponsors; skilled at navigating competing priorities, negotiating timelines, and managing escalations.\nCross-Functional Leadership: Demonstrated success leading matrixed, cross-functional teams in fast-paced environments, driving alignment and accountability without direct authority.\nCommunication: Exceptional written and verbal communication skills, with the ability to distill complex programs into clear, decision-ready updates for executives and external partners.\nData & Technology: Experience implementing or deploying technology platforms and using data to guide operational decisions; fluency with project management tools.\nPreferred Qualifications\nPassion for improving care for Medicaid patients.\nExperience with Medicaid managed care, including MCO contracting and data exchange.\nExperience launching new markets, contracts, or service lines in early-stage, high-growth environments.\nFormal project management certification (PMP or Lean Six Sigma).\nTrack record of building implementation functions, playbooks, and teams from the ground up, with a focus on individual development.\nHiring Range\nUS Employees in San Francisco/Bay Area, New York City - $160,000 - $229,000\nUS Employees in Boston, Los Angeles, Seattle, Washington DC - $147,000 - $211,000\nUS Employees in Arlington, Denver, San Diego, Sacramento - $141,000 - $201,000\nUS Employees in Albany, Atlanta, Austin, Baltimore, Central/Southern, Charlotte, Chicago, Dallas/Fort Worth, Detroit, Houston, Las Vegas, Miami, Milwaukee, Philadelphia, Portland, Research Triangle, Salt Lake City, Twin Cities - $128,000 - $183,000\nUS Employees in Baton Rouge, Birmingham, Charleston, Cincinnati, Cleveland, Daytona Beach, Indianapolis, Nashville, New Orleans, Omaha, Phoenix, Pittsburgh, St. Louis, Tampa - $124,000 - $177,000\nIn addition to salary, we offer a comprehensive benefits package. Here's what you can expect:\nStock Options: Opportunity to invest in the company's growth.\nWork-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.\nMedical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy.\nLife Insurance: Basic life insurance to give you peace of mind.\nPaid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays.\nParental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.\nRetirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule.\nCommuter Benefits: Convenient options to support your commute needs.\nProfessional Development Stipend: A dedicated stipend supports professional development and growth.\nOffer of employment is contingent upon successful completion of a background check. Employment history and advance degree verification (when applicable) are included as part of the standard background check process.\nDon't check off every box in the requirements listed above? Please apply anyway! Studies have shown that some of us may be less likely to apply to jobs unless we meet every single qualification. Waymark is dedicated to building a supportive, equal opportunity, and accessible workplace that fosters a sense of belonging – so if you're excited about this role but your past experience doesn't align perfectly with every preferred qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!","datePosted":"2026-08-07T10:40:09.255Z","dateModified":"2026-08-07T10:40:09.255Z","hiringOrganization":{"@type":"Organization","name":"Waymark","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ebcb2de64a05091ebc9a53df"},"url":"https://jobsearcher.com/jobs/ebcb2de64a05091ebc9a53df"}}