{"schemaVersion":"jobsearcher.job.v1","id":"eb62e7591b8cbd92a6be4e8c","url":"https://jobsearcher.com/jobs/eb62e7591b8cbd92a6be4e8c","canonicalUrl":"https://jobsearcher.com/jobs/eb62e7591b8cbd92a6be4e8c","title":"Desktop Support","description":"*This position is located in Conyers, Georgia*\n*MUST be Bilingual, Spanish*\n*MUST have Call Center exp*\nProvides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.\nInternal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.\nExternal customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.\nJob Responsibilities\nOversee the daily performance of computer systems and applications.\nAnswer user inquiries regarding computer software or hardware operation to resolve problems.\nMonitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.\nConfer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.\nMinimum Qualifications:\nHigh School diploma or GED\nSix months of experience handling customers, questions, complaints, and/or providing information in a call center environment.\nPreferred Qualifications\n2+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.\nVocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college\nKnowledge of Apple iOS\nJob Type: Contract\nPay: $16.00 - $21.00 per hour\nSchedule:\nMonday to Friday\nWork Location: In person","company":"Devcare","rawCompany":"devcare","city":"Conyers","state":"GA","isRemote":false,"isActive":false,"createdAt":"2026-08-06T12:44:32.338Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support","description":"*This position is located in Conyers, Georgia*\n*MUST be Bilingual, Spanish*\n*MUST have Call Center exp*\nProvides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.\nInternal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.\nExternal customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.\nJob Responsibilities\nOversee the daily performance of computer systems and applications.\nAnswer user inquiries regarding computer software or hardware operation to resolve problems.\nMonitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.\nConfer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.\nMinimum Qualifications:\nHigh School diploma or GED\nSix months of experience handling customers, questions, complaints, and/or providing information in a call center environment.\nPreferred Qualifications\n2+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.\nVocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college\nKnowledge of Apple iOS\nJob Type: Contract\nPay: $16.00 - $21.00 per hour\nSchedule:\nMonday to Friday\nWork Location: In person","datePosted":"2026-08-06T12:44:32.338Z","dateModified":"2026-08-06T12:44:32.338Z","hiringOrganization":{"@type":"Organization","name":"Devcare","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Conyers","addressRegion":"GA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"eb62e7591b8cbd92a6be4e8c"},"url":"https://jobsearcher.com/jobs/eb62e7591b8cbd92a6be4e8c"}}