{"schemaVersion":"jobsearcher.job.v1","id":"eb49d2928839d67e40a16de2","url":"https://jobsearcher.com/jobs/eb49d2928839d67e40a16de2","canonicalUrl":"https://jobsearcher.com/jobs/eb49d2928839d67e40a16de2","title":"Shift Leader","description":"We are looking for Shift Leaders to join our Dunkin' team!\r\nShift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.\r\nResponsibilities Team Environment Support a respectful team environment\r\nCommunicate shift priorities, goals and results with team members\r\nSupport the training of crew members as requested\r\nProvide coaching and feedback to crew members\r\nOperational Excellence Create and maintain a guest first culture in the restaurant\r\nResolve guest issues\r\nEnsure Brand standards, recipes, and systems are executed\r\nMaintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws\r\nProfitability Drive sales goals and results\r\nExecute restaurant standards and marketing initiatives\r\nManage cash over/short during shift\r\nEnsure all products are prepared according to Brand standards\r\nSkills and Qualifications Fluent in English\r\nRestaurant, retail, or supervisory experience\r\nMath and writing skills\r\nBasic computer skills\r\nAt least 18 years of age (where applicable)\r\nHigh School diploma or equivalent, preferred\r\nCompetencies Great Focus Understands and exceeds guest expectations, needs and requirements\r\nDisplays a sense of urgency with guests\r\nSeeks ways to improve guest satisfaction; asks questions, commits to follow-through\r\nResolves guest concerns by following Brand recommended guest recovery process\r\nPassion for Sets and maintains high standards for self and others, acts as a role model\r\nConsistently meets or exceeds goals\r\nContributes to the overall team performance; understands how his/her role relates to others\r\nProblem Solving and Decision Making Identifies and resolves issues and problems\r\nUses information at hand to make decisions and solve problems; includes others when necessary\r\nInterpersonal Relationships & Influence Develops and maintains relationships with team members\r\nOperates with integrity; demonstrates honesty, treats others with respect, keeps commitments\r\nBenefits Health Insurance\r\nDental Insurance\r\nVision Insurance\r\nEmployee Discount\r\nPaid Training\r\nFounded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.\r\nJ-18808-Ljbffr","company":"Workstream","rawCompany":"workstream","city":"Markham","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-08-02T01:45:37.776Z","occupations":[{"code":"35-1012.00","title":"First-Line Supervisors of Food Preparation and Serving Workers","slug":"first-line-supervisors-of-food-preparation-and-serving-workers"},{"code":"35-3023.00","title":"Fast Food and Counter Workers","slug":"fast-food-and-counter-workers"},{"code":"35-3023.01","title":"Baristas","slug":"baristas"}],"industries":[{"code":"722513","title":"Limited-Service Restaurants","slug":"limited-service-restaurants"},{"code":"722515","title":"Snack and Nonalcoholic Beverage Bars","slug":"snack-and-nonalcoholic-beverage-bars"},{"code":"722511","title":"Full-Service Restaurants","slug":"full-service-restaurants"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Shift Leader","description":"We are looking for Shift Leaders to join our Dunkin' team!\r\nShift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.\r\nResponsibilities Team Environment Support a respectful team environment\r\nCommunicate shift priorities, goals and results with team members\r\nSupport the training of crew members as requested\r\nProvide coaching and feedback to crew members\r\nOperational Excellence Create and maintain a guest first culture in the restaurant\r\nResolve guest issues\r\nEnsure Brand standards, recipes, and systems are executed\r\nMaintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws\r\nProfitability Drive sales goals and results\r\nExecute restaurant standards and marketing initiatives\r\nManage cash over/short during shift\r\nEnsure all products are prepared according to Brand standards\r\nSkills and Qualifications Fluent in English\r\nRestaurant, retail, or supervisory experience\r\nMath and writing skills\r\nBasic computer skills\r\nAt least 18 years of age (where applicable)\r\nHigh School diploma or equivalent, preferred\r\nCompetencies Great Focus Understands and exceeds guest expectations, needs and requirements\r\nDisplays a sense of urgency with guests\r\nSeeks ways to improve guest satisfaction; asks questions, commits to follow-through\r\nResolves guest concerns by following Brand recommended guest recovery process\r\nPassion for Sets and maintains high standards for self and others, acts as a role model\r\nConsistently meets or exceeds goals\r\nContributes to the overall team performance; understands how his/her role relates to others\r\nProblem Solving and Decision Making Identifies and resolves issues and problems\r\nUses information at hand to make decisions and solve problems; includes others when necessary\r\nInterpersonal Relationships & Influence Develops and maintains relationships with team members\r\nOperates with integrity; demonstrates honesty, treats others with respect, keeps commitments\r\nBenefits Health Insurance\r\nDental Insurance\r\nVision Insurance\r\nEmployee Discount\r\nPaid Training\r\nFounded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.\r\nJ-18808-Ljbffr","datePosted":"2026-08-02T01:45:37.776Z","dateModified":"2026-08-02T01:45:37.776Z","hiringOrganization":{"@type":"Organization","name":"Workstream","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Markham","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"eb49d2928839d67e40a16de2"},"url":"https://jobsearcher.com/jobs/eb49d2928839d67e40a16de2"}}