Manager, Inside Sales - Cloud Software Solution Sales *Hybrid*

***This is a hybrid role requiring working from our Coppell, TX office on a weekly basis***Wolters Kluwer is a leading provider of innovative tax and accounting software solutions, dedicated to empowering individuals and businesses with tools that streamline financial management and enhance compliance. We pride ourselves on delivering exceptional value to our clients through cutting-edge technology and unparalleled customer service.As a Manager, Inside Sales for Tax Professional - Small Firms, you will lead a team towards achieving departmental sales goals while ensuring consistent performance and customer satisfaction. You will be responsible for driving sales strategies, optimizing processes, and managing resources efficiently. Your role is vital in shaping a high-impact sales strategy and fostering a cohesive, motivated team environment. You will report to the Associate Director, Inside Sales – Tax & Accounting North America, Small Firms. Specific job responsibilities are outlined below:What You'll Be DoingLead and manage the inside sales team to meet and exceed sales targets and KPIsDevelop and execute sales strategies and action plansTrack and analyze sales performance metrics, providing insights for improvementEnsure seamless operation of sales processes and efficient use of CRM toolsAddress escalated customer issues and ensure high levels of customer satisfactionTrain and develop team members to enhance their sales skills and product knowledgeCollaborate with Marketing to develop lead generation initiativesImplement and monitor adherence to sales policies and proceduresCompile and present sales reports to senior managementFoster a positive and dynamic team environment that encourages continuous improvement.Maintain consistent and accurate forecasting of new businessEnsure ongoing and consistent adherence to Salesforce.com compliance with pipeline managementMaintain consistent communication with sales leadershipAttend key customer and industry conferencesPerforms other duties as assigned by supervisorYou're a Great Fit If You HaveEducation:Bachelor's degree or equivalent years’ of relevant work experienceMinimum Experience:5+ years working in B2B Sales or Account Management or other equivalent experienceExperience adapting functional/departmental plans and priorities to address resource and operational challenges and objectivesExperience being accountable for a centralized functional activityDemonstrated ability to lead, develop and manage individual contributor sales representativesDemonstrated ability to influence the team to deliver on outcomesPreferred Experience:Prior sales of software/SaaS or other relevant subscription-based product solutionsPrior relevant work experience or working knowledge of the Tax & Accounting industry including familiarity with terminology, principles and practicesOther Knowledge, Skills, Abilities, or Certifications:Leadership: Strong leadership abilities to guide and motivate a sales teamStrategic Planning: Skill in designing and implementing effective sales strategiesAnalytical Skills: Ability to analyze sales data for decision-makingCRM Systems: Proficient use of CRM systems to manage sales activities and customer informationCustomer Relations: Maintaining strong, professional relationships with customersPerformance Management: Tracking team performance and implementing improvement plansTraining Development: Designing and delivering training programs for sales staffCollaboration: Working effectively with other departments to drive sales initiativesTRAVELUp to 10% annually for company/industry events or trade showsThe above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences.***Our Interview PracticesTo maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.Compensation:$71,300.00 - $124,500.00 USDThis role is eligible for Commission.Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information:Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.