{"schemaVersion":"jobsearcher.job.v1","id":"eb1385a3792018a6bf8ddb13","url":"https://jobsearcher.com/jobs/eb1385a3792018a6bf8ddb13","canonicalUrl":"https://jobsearcher.com/jobs/eb1385a3792018a6bf8ddb13","title":"Operations Support Representative","description":"Description:\nWhy work at nimble?\nThis is a great opportunity to join a well-established and market-leading brand serving a high growth end market while gaining valuable experience working closely with Executive leadership. As an organization, we are in high growth mode through acquisition with a laser focus on positive culture building!\nWho we are!\nnimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions allow surgical organizations to streamline their revenue cycle processes, reduce administrative burden, and improve financial outcomes. Join more than 1,100 surgical organizations who trust nimble solutions and its advisors to bring deep insights and actionable intelligence to maximize their revenue cycle.\nAs the Operations Support Representative, you will support the US-based transcription operation and give directions to the offshore transcription teams in response to client requests. You will own and drive response action plans, flag and escalate to senior support representatives and/or leadership any potential issues and play an active role in solutioning. You should have a successful track record of driving results and handling confidential records, following action plans through to resolution, and demonstrated ability in both written and verbal communication and problem solving.\nOn a typical day, you'll be responsible for:\nPromptly answer phone calls with professionalism\nRespond promptly to customer e-mails\nAnalyze customer issues and determine effective solutions to resolve them\nTimely and prompt follow up with clients to communicate resolution and satisfaction\nCoordinate with other team members to provide client solution\nMaintain confidentiality to ensure regulatory compliance and company security policies\nParticipate in company training and employee events\nRequirements:\nWho you are:\n2+ years telephone and virtual support service experience\nAdvanced keyboarding skills\nAdvanced ability to operate keyboard and mouse\nIntermediate computer navigation\nBasic Microsoft Windows and Office experience\nAbility to work independently with minimal to no supervision.\nMust have advanced telephone communication skills and ability to deal with all levels of callers in a professional manner\nAbility to multi-task in a fast-paced environment\nAbility to problem solve\nStrong time management skills\nKey Competencies:\nDrives Results. Consistently achieves results, even under difficult circumstances; fosters a sense of urgency in the team for reaching goals and meeting deadlines; readily takes action on challenges, identifies, and seizes new opportunities; leads others to persist despite setbacks or obstacles; establishes clear responsibilities and processes for monitoring work and measuring results.\nCommunicates Effectively. Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Provides timely and helpful information to others across the organization; encourages the open expression of diverse ideas and opinions; picks up on situational cues and adapts personal, interpersonal and leadership behavior to fit.\nQuality Decision-making. Makes sound decisions, even in the absence of complete information; considers all relevant factors and uses appropriate decision-making criteria and principles; shows courage in speaking up in driving appropriate decisions for the organization based on sound risk/reward analysis.\nCustomer Focus. Gains insight into customer needs; identifies opportunities that benefit the customer; builds and delivers messaging and solutions that meet customer expectations.\nOffice Hours: 7AM - 4PM CST (with one hour for lunch)","company":"Nimble","rawCompany":"nimble","city":"Rolla","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-04-23T09:01:22.957Z","occupations":[{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"},{"code":"43-9199.00","title":"Office and Administrative Support Workers, All Other","slug":"office-and-administrative-support-workers-all-other"},{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"}],"industries":[{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Support Representative","description":"Description:\nWhy work at nimble?\nThis is a great opportunity to join a well-established and market-leading brand serving a high growth end market while gaining valuable experience working closely with Executive leadership. As an organization, we are in high growth mode through acquisition with a laser focus on positive culture building!\nWho we are!\nnimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions allow surgical organizations to streamline their revenue cycle processes, reduce administrative burden, and improve financial outcomes. Join more than 1,100 surgical organizations who trust nimble solutions and its advisors to bring deep insights and actionable intelligence to maximize their revenue cycle.\nAs the Operations Support Representative, you will support the US-based transcription operation and give directions to the offshore transcription teams in response to client requests. You will own and drive response action plans, flag and escalate to senior support representatives and/or leadership any potential issues and play an active role in solutioning. You should have a successful track record of driving results and handling confidential records, following action plans through to resolution, and demonstrated ability in both written and verbal communication and problem solving.\nOn a typical day, you'll be responsible for:\nPromptly answer phone calls with professionalism\nRespond promptly to customer e-mails\nAnalyze customer issues and determine effective solutions to resolve them\nTimely and prompt follow up with clients to communicate resolution and satisfaction\nCoordinate with other team members to provide client solution\nMaintain confidentiality to ensure regulatory compliance and company security policies\nParticipate in company training and employee events\nRequirements:\nWho you are:\n2+ years telephone and virtual support service experience\nAdvanced keyboarding skills\nAdvanced ability to operate keyboard and mouse\nIntermediate computer navigation\nBasic Microsoft Windows and Office experience\nAbility to work independently with minimal to no supervision.\nMust have advanced telephone communication skills and ability to deal with all levels of callers in a professional manner\nAbility to multi-task in a fast-paced environment\nAbility to problem solve\nStrong time management skills\nKey Competencies:\nDrives Results. Consistently achieves results, even under difficult circumstances; fosters a sense of urgency in the team for reaching goals and meeting deadlines; readily takes action on challenges, identifies, and seizes new opportunities; leads others to persist despite setbacks or obstacles; establishes clear responsibilities and processes for monitoring work and measuring results.\nCommunicates Effectively. Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Provides timely and helpful information to others across the organization; encourages the open expression of diverse ideas and opinions; picks up on situational cues and adapts personal, interpersonal and leadership behavior to fit.\nQuality Decision-making. Makes sound decisions, even in the absence of complete information; considers all relevant factors and uses appropriate decision-making criteria and principles; shows courage in speaking up in driving appropriate decisions for the organization based on sound risk/reward analysis.\nCustomer Focus. Gains insight into customer needs; identifies opportunities that benefit the customer; builds and delivers messaging and solutions that meet customer expectations.\nOffice Hours: 7AM - 4PM CST (with one hour for lunch)","datePosted":"2026-04-23T09:01:22.957Z","dateModified":"2026-04-23T09:01:22.957Z","hiringOrganization":{"@type":"Organization","name":"Nimble","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Rolla","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"eb1385a3792018a6bf8ddb13"},"url":"https://jobsearcher.com/jobs/eb1385a3792018a6bf8ddb13"}}