{"schemaVersion":"jobsearcher.job.v1","id":"eafff296d2600c988b31b557","url":"https://jobsearcher.com/jobs/eafff296d2600c988b31b557","canonicalUrl":"https://jobsearcher.com/jobs/eafff296d2600c988b31b557","title":"Support Guru (Remote)","description":"Job Title:Support Guru (Entry-Level Remote IT Support Technician)Company:FlossTech Solutions LLCLocation:RemoteJob Type:ContractualJob Description:As an Entry-Level Remote IT Support Technician, you will be the first point of contact for our employees and customers encountering IT issues. This role requires a highly motivated individual with a strong desire to learn and grow in the field of IT. The position is entirely remote, and thus the successful candidate must be highly disciplined, self-directed, and committed to providing excellent customer service.ResponsibilitiesProvide first-level contact and convey resolutions to customer issuesProperly escalate unresolved queries to the next level of supportTrack, route, and redirect problems to correct resourcesWalk customers through problem-solving processFollow up with customers, provide feedback, and see problems through to resolutionUtilize excellent customer service skills and exceed customers' expectationsEnsure proper recording, documentation, and closureRecommend procedure modifications or improvementsPreserve and grow your knowledge of help desk procedures, products, and servicesQualificationsProven working experience in providing help desk supportProficiency in EnglishWorking knowledge of help desk software, databases, and remote controlStrong client-facing and communication skillsAdvanced troubleshooting and multi-tasking skillsCustomer service orientationFamiliarity with Windows/Mac operating systems and various software applicationsPreferred SkillsCertifications like A+, Network+, Security+, or ITIL are a plusPrevious experience in a remote support roleKnowledge of cloud services like Microsoft SharePoint, Microsoft Suite, Google Drive, Google WorkspaceFlossTech Solutions LLC is an Equal Opportunity Employer. We encourage all qualified candidates to apply, and we do not discriminate based on race, color, gender, national origin, age, religion, disability, or sexual orientation.To apply, please submit your resume and a brief cover letter explaining why you're a good fit for this role.#J-18808-Ljbffr","company":"Flosstech Solutions","rawCompany":"flosstech solutions","isRemote":true,"isActive":false,"createdAt":"2026-05-12T08:45:23.772Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Guru (Remote)","description":"Job Title:Support Guru (Entry-Level Remote IT Support Technician)Company:FlossTech Solutions LLCLocation:RemoteJob Type:ContractualJob Description:As an Entry-Level Remote IT Support Technician, you will be the first point of contact for our employees and customers encountering IT issues. This role requires a highly motivated individual with a strong desire to learn and grow in the field of IT. The position is entirely remote, and thus the successful candidate must be highly disciplined, self-directed, and committed to providing excellent customer service.ResponsibilitiesProvide first-level contact and convey resolutions to customer issuesProperly escalate unresolved queries to the next level of supportTrack, route, and redirect problems to correct resourcesWalk customers through problem-solving processFollow up with customers, provide feedback, and see problems through to resolutionUtilize excellent customer service skills and exceed customers' expectationsEnsure proper recording, documentation, and closureRecommend procedure modifications or improvementsPreserve and grow your knowledge of help desk procedures, products, and servicesQualificationsProven working experience in providing help desk supportProficiency in EnglishWorking knowledge of help desk software, databases, and remote controlStrong client-facing and communication skillsAdvanced troubleshooting and multi-tasking skillsCustomer service orientationFamiliarity with Windows/Mac operating systems and various software applicationsPreferred SkillsCertifications like A+, Network+, Security+, or ITIL are a plusPrevious experience in a remote support roleKnowledge of cloud services like Microsoft SharePoint, Microsoft Suite, Google Drive, Google WorkspaceFlossTech Solutions LLC is an Equal Opportunity Employer. We encourage all qualified candidates to apply, and we do not discriminate based on race, color, gender, national origin, age, religion, disability, or sexual orientation.To apply, please submit your resume and a brief cover letter explaining why you're a good fit for this role.#J-18808-Ljbffr","datePosted":"2026-05-12T08:45:23.772Z","dateModified":"2026-05-12T08:45:23.772Z","hiringOrganization":{"@type":"Organization","name":"Flosstech Solutions","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"eafff296d2600c988b31b557"},"url":"https://jobsearcher.com/jobs/eafff296d2600c988b31b557"}}