Slot Service Associate 1st Shift

ESSENTIAL JOB FUNCTIONSServe as a front-line employee, interfacing with customers as well as personnel from other departments (i.e. Cashiers, Slot Technicians, Security, Surveillance, Housekeeping, etc.).Ensure a positive overall experience for our customers.Monitor customer service standards on the casino floor, including responding to machine jackpot/fill and machine paper fills.Generate jackpot/fill slips at jackpot/fill workstations, making sure all documents are signed properly.Transport slot payoffs.Notify Slot Technicians when in need of assistance due to mechanical failure of slot machines.Repair faulty equipment if possible, and provide documentation regarding items that cannot be repaired to Slot Technicians for additional action.Work closely with Slot Services Shift Supervisor to stay informed regarding new projects and technical needs of the department.Handle bill can resets and bill jams.Complete daily checklists, which may include bulbs, chairs, etc.Report major technical and machine malfunctions to Slot Technicians.Ensure the overall efficiency, productivity and upkeep of the gaming floor.Answer all change lights.Distribute change to customers efficiently, quickly and accurately.Explain and promote the functions of each machine.Assist customers with Personal Banker.Answer all customer questions.Support the policies and procedures of Jackpot Junction Casino Hotel and the Slot Services/Performance Department.Attend department meetings.Treat customers and employees with kindness and courtesy.Perform other duties and responsibilities as assigned. EXPERIENCE & QUALIFICATIONSExperience with mechanical and electromechanical systems required.Previous money handling experience helpful.High school diploma or GED.Must be at least 18 years of age.Must obtain and maintain Gaming License. SKILLS, KNOWLEDGE & ATTRIBUTESAble to read and comprehend directions from service manuals written in English.Able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.Able to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.Able to deal with problems involving several variables in standardized situations.Knowledge of basic Windows applications and mouse use.Able to relate well to the public.Ambitious and energetic. UNIVERSAL REQUIREMENTSSensitivity to various cultures, including Native American cultures.Regular attendance and punctuality.Able and willing to work any changes in scheduled hours as required.Serve as a credit to Jackpot Junction Casino Hotel, and encourage others to do the same. PHYSICAL DEMANDSMobility throughout the facility.Able to stand, walk and/or sit for varying lengths of time.Able to lift, carry and/or move up to 25 pounds.Manual dexterity in hands and fingers to handle or feel objects, tools, controls and components.Able to reach with hands and arms in confined spaces.Ability to speak and hear English coherently for radio communication on gaming floor.Specific vision abilities, including close vision, distance vision, peripheral vision, depth perception and adjustment of focus. While the physical demands described here are typical of those required to be successful in this position, reasonable accommodations will be considered to enable individuals with disabilities to perform applicable job duties.