{"schemaVersion":"jobsearcher.job.v1","id":"eac497f36fc72673fcbfd034","url":"https://jobsearcher.com/jobs/eac497f36fc72673fcbfd034","canonicalUrl":"https://jobsearcher.com/jobs/eac497f36fc72673fcbfd034","title":"Customer Support Analyst","description":"Job Title: Customer Support Analyst (Hybrid)\nLocation: Cary, NC (Hybrid)\nEmployment Type: Temporary (6-Month Assignment with Potential Extension)\nIndustry: Healthcare Technology / Customer Support\nCompensation: $28-30 Hourly\nSchedule: Monday-Friday | 8:00 AM - 5:00 PM | 40 Hours per Week\nReady to Take the Next Step?\nIf you're a customer-focused professional who enjoys organization, communication, and making an impact behind the scenes, we'd love to hear from you.\nApply today and join a team where your attention to detail and commitment to customer success will make a difference.\nApply at Stoneh@acarasolutions.com\nWhat You'll Do\nAs a Customer Support Analyst, you'll play a critical role in ensuring customers receive accurate and timely service quotations while helping the team achieve same-day turnaround goals.\nReview incoming service requests and determine quotation requirements\nPrepare accurate customer quotations using internal systems\nRespond to customer quote requests primarily through email\nAnswer customer questions and provide clarification on quotations\nFollow up with customers to obtain purchase orders and approvals\nCoordinate with internal dispatch and service teams\nMonitor quotation activity from request through invoicing and collection\nMaintain accurate documentation and customer records\nAssist with reporting and variance analysis as training progresses\nHelp identify opportunities to improve processes and customer satisfaction\n\nWhat We're Looking For\nRequired Qualifications\nAssociate degree or equivalent work experience\n2-5 years of experience in a customer service, customer relationship, or order management role\nExperience working in a fast-paced business environment\nExcellent written and verbal communication skills\nStrong organizational and time-management abilities\nAbility to manage multiple priorities while maintaining accuracy\nProficiency with Microsoft Office (Excel, Outlook, Word, PowerPoint)\nStrong attention to detail and problem-solving skills\nPositive attitude with a customer-first mindset\nPreferred Qualifications\nExperience using SAP (training provided)\nExperience preparing customer quotations or estimates\nExperience supporting service operations\nAbility to anticipate customer needs and provide proactive solutions\nStrong analytical thinking and business judgment\nExperience working collaboratively across multiple departments\nAdditional Information\nThis is not a call center position.\nThe role is primarily email-based, with limited phone interaction.\nCandidates should be comfortable communicating with both internal teams and external customers.\nComputer and systems access will be provided.\nBackground check required upon offer of employment.\nAbout Acara Solutions\nAcara Solutions is a premier recruiting and workforce solutions provider connecting exceptional talent with leading organizations across manufacturing, healthcare, engineering, technology, and professional services. We partner with top employers to help professionals find meaningful opportunities where they can grow and succeed.\n\nAfter you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.\n\nThe call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.\n\nBy applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara\n\nAleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.\n\nApplicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.","company":"Acarasolutions","rawCompany":"acarasolutions","city":"Cary","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-08-09T15:05:20.865Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"}],"industries":[{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"541990","title":"All Other Professional, Scientific, and Technical Services","slug":"all-other-professional-scientific-and-technical-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Analyst","description":"Job Title: Customer Support Analyst (Hybrid)\nLocation: Cary, NC (Hybrid)\nEmployment Type: Temporary (6-Month Assignment with Potential Extension)\nIndustry: Healthcare Technology / Customer Support\nCompensation: $28-30 Hourly\nSchedule: Monday-Friday | 8:00 AM - 5:00 PM | 40 Hours per Week\nReady to Take the Next Step?\nIf you're a customer-focused professional who enjoys organization, communication, and making an impact behind the scenes, we'd love to hear from you.\nApply today and join a team where your attention to detail and commitment to customer success will make a difference.\nApply at Stoneh@acarasolutions.com\nWhat You'll Do\nAs a Customer Support Analyst, you'll play a critical role in ensuring customers receive accurate and timely service quotations while helping the team achieve same-day turnaround goals.\nReview incoming service requests and determine quotation requirements\nPrepare accurate customer quotations using internal systems\nRespond to customer quote requests primarily through email\nAnswer customer questions and provide clarification on quotations\nFollow up with customers to obtain purchase orders and approvals\nCoordinate with internal dispatch and service teams\nMonitor quotation activity from request through invoicing and collection\nMaintain accurate documentation and customer records\nAssist with reporting and variance analysis as training progresses\nHelp identify opportunities to improve processes and customer satisfaction\n\nWhat We're Looking For\nRequired Qualifications\nAssociate degree or equivalent work experience\n2-5 years of experience in a customer service, customer relationship, or order management role\nExperience working in a fast-paced business environment\nExcellent written and verbal communication skills\nStrong organizational and time-management abilities\nAbility to manage multiple priorities while maintaining accuracy\nProficiency with Microsoft Office (Excel, Outlook, Word, PowerPoint)\nStrong attention to detail and problem-solving skills\nPositive attitude with a customer-first mindset\nPreferred Qualifications\nExperience using SAP (training provided)\nExperience preparing customer quotations or estimates\nExperience supporting service operations\nAbility to anticipate customer needs and provide proactive solutions\nStrong analytical thinking and business judgment\nExperience working collaboratively across multiple departments\nAdditional Information\nThis is not a call center position.\nThe role is primarily email-based, with limited phone interaction.\nCandidates should be comfortable communicating with both internal teams and external customers.\nComputer and systems access will be provided.\nBackground check required upon offer of employment.\nAbout Acara Solutions\nAcara Solutions is a premier recruiting and workforce solutions provider connecting exceptional talent with leading organizations across manufacturing, healthcare, engineering, technology, and professional services. We partner with top employers to help professionals find meaningful opportunities where they can grow and succeed.\n\nAfter you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.\n\nThe call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.\n\nBy applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara\n\nAleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.\n\nApplicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.","datePosted":"2026-08-09T15:05:20.865Z","dateModified":"2026-08-09T15:05:20.865Z","hiringOrganization":{"@type":"Organization","name":"Acarasolutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Cary","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"eac497f36fc72673fcbfd034"},"url":"https://jobsearcher.com/jobs/eac497f36fc72673fcbfd034"}}