{"schemaVersion":"jobsearcher.job.v1","id":"eab8e5e2b3d1790fbd02a5bd","url":"https://jobsearcher.com/jobs/eab8e5e2b3d1790fbd02a5bd","canonicalUrl":"https://jobsearcher.com/jobs/eab8e5e2b3d1790fbd02a5bd","title":"Halo ITSM Platform Developer","description":"Senior ITSM Platform Developer\nLocation:\nRemote\nContract:\nW2 only, 6 month contract with potential for extension or conversion to full time with either the client or CEI\nPay:\n$65-68/hour + optional medical, dental, vision, 401(k) match\nOverview\nOur client is seeking a highly skilled Senior ITSM Platform Developer to support ongoing enhancement, administration, integration, and automation of the enterprise IT Service Management platform. This role will serve as a hands-on technical expert responsible for developing and maintaining workflows, automations, integrations, service catalogs, asset management capabilities, CMDB enhancements, reporting, and portal experiences within the Halo ITSM platform.\nKey Responsibilities\nDesign, develop, configure, and maintain workflows, business rules, forms, scripts, and automation within Halo ITSM.\nBuild and optimize Incident, Request, Problem, Change, Knowledge, Asset, and Service Catalog processes.\nConfigure service request fulfillment workflows and approval processes.\nDevelop custom dashboards, KPIs, reports, and performance metrics.\nSupport self-service portal enhancements and user experience improvements.\nDesign and implement integrations between Halo ITSM and enterprise platforms such as Microsoft Entra ID, Active Directory, Microsoft 365, Intune, CyberArk, Zoom Contact Center, Snowflake, HR systems, and ERP systems.\nDevelop API-based integrations and automation solutions to reduce manual effort and improve service delivery.\nTroubleshoot integration failures, automation issues, data synchronization gaps, and platform performance concerns.\nSupport ongoing development and maintenance of the CMDB and asset management capabilities.\nImprove asset lifecycle management processes, asset data quality, and configuration item accuracy.\nDevelop automated asset discovery, reconciliation, cleanup, and inventory processes.\nEstablish data governance and quality controls for configuration items and assets.\nPartner with Service Desk, Infrastructure & Operations, Security, Enterprise Applications, and business stakeholders to identify automation opportunities.\nTranslate business requirements into scalable ITSM platform solutions.\nRecommend best practices aligned with ITIL and enterprise service management standards.\nParticipate in platform roadmap planning, testing, deployment, and production change activities.\nCreate and maintain technical documentation, support procedures, and operational runbooks.\nProvide knowledge transfer and mentoring to internal IT staff.\nDocument workflow logic, integration dependencies, data flows, and support procedures.\nRequired Skills\nBachelor’s degree in Information Systems, Computer Science, or related field, or equivalent professional experience.\n5+ years of experience administering or developing ITSM platforms.\n3+ years of workflow automation and systems integration experience.\nStrong understanding of Incident, Request, Change, Problem, Knowledge, Asset, and Configuration Management processes.\nExperience with REST APIs, web services, JSON, XML, webhooks, and authentication methods such as OAuth.\nExperience with scripting and automation technologies such as PowerShell or comparable scripting languages.\nStrong analytical, troubleshooting, requirements-gathering, and stakeholder communication skills.\nPreferred Skills\nHalo ITSM Experience\n2+ years of Halo ITSM administration, configuration, or development experience.\nExperience configuring Halo workflows, service catalogs, automation rules, escalation rules, and reporting.\nExperience implementing Halo integrations and API-based solutions.\nUnderstanding of Halo Asset Management and CMDB capabilities.\nExperience with ServiceNow, Freshservice, Jira Service Management, Cherwell, or similar ITSM platforms.\nITIL Foundation certification or higher.\nMicrosoft Power Platform experience.\nSQL reporting, data analysis, Power BI, or Snowflake experience.\nEnterprise Infrastructure & Operations experience.\nTechnical Skills\nITSM Platforms: Halo ITSM preferred; ServiceNow, Freshservice, Jira Service Management, Cherwell or comparable platforms\nIntegration: REST APIs, JSON, XML, Webhooks, OAuth, web services, data synchronization\nMicrosoft Ecosystem: Microsoft 365, Entra ID, Active Directory, Intune, PowerShell\nReporting & Analytics: SQL, Power BI, Snowflake, operational reporting, KPI dashboards\nProcess Knowledge: ITIL-aligned Incident, Request, Change, Problem, Knowledge, Asset, and CMDB processes\nSuccess Measures - First 6 Months\nReduce manual service fulfillment activities through workflow automation.\nDeliver new or improved service catalog and request automation capabilities.\nImprove CMDB and asset data quality through cleanup, governance, or automation.\nImplement or enhance integrations between Halo and key enterprise platforms.\nDevelop operational reporting and KPI dashboards for service performance visibility.\nReduce administrative overhead on Service Desk and Infrastructure teams.\nEstablish documentation and support standards for ongoing platform management.\nIdeal Candidate Profile\nA hands-on ITSM platform developer who can quickly become productive within the Halo environment, understands enterprise service management processes, and can independently deliver workflow automation, integrations, reporting, and platform enhancements that improve operational efficiency across Infrastructure & Operations.\nAbout CEI:\nAs a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.\n#ZR #INDGEN","company":"Computer Enterprises Cei","rawCompany":"computer enterprises cei","city":"Salisbury","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-08-04T21:56:55.430Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Halo ITSM Platform Developer","description":"Senior ITSM Platform Developer\nLocation:\nRemote\nContract:\nW2 only, 6 month contract with potential for extension or conversion to full time with either the client or CEI\nPay:\n$65-68/hour + optional medical, dental, vision, 401(k) match\nOverview\nOur client is seeking a highly skilled Senior ITSM Platform Developer to support ongoing enhancement, administration, integration, and automation of the enterprise IT Service Management platform. This role will serve as a hands-on technical expert responsible for developing and maintaining workflows, automations, integrations, service catalogs, asset management capabilities, CMDB enhancements, reporting, and portal experiences within the Halo ITSM platform.\nKey Responsibilities\nDesign, develop, configure, and maintain workflows, business rules, forms, scripts, and automation within Halo ITSM.\nBuild and optimize Incident, Request, Problem, Change, Knowledge, Asset, and Service Catalog processes.\nConfigure service request fulfillment workflows and approval processes.\nDevelop custom dashboards, KPIs, reports, and performance metrics.\nSupport self-service portal enhancements and user experience improvements.\nDesign and implement integrations between Halo ITSM and enterprise platforms such as Microsoft Entra ID, Active Directory, Microsoft 365, Intune, CyberArk, Zoom Contact Center, Snowflake, HR systems, and ERP systems.\nDevelop API-based integrations and automation solutions to reduce manual effort and improve service delivery.\nTroubleshoot integration failures, automation issues, data synchronization gaps, and platform performance concerns.\nSupport ongoing development and maintenance of the CMDB and asset management capabilities.\nImprove asset lifecycle management processes, asset data quality, and configuration item accuracy.\nDevelop automated asset discovery, reconciliation, cleanup, and inventory processes.\nEstablish data governance and quality controls for configuration items and assets.\nPartner with Service Desk, Infrastructure & Operations, Security, Enterprise Applications, and business stakeholders to identify automation opportunities.\nTranslate business requirements into scalable ITSM platform solutions.\nRecommend best practices aligned with ITIL and enterprise service management standards.\nParticipate in platform roadmap planning, testing, deployment, and production change activities.\nCreate and maintain technical documentation, support procedures, and operational runbooks.\nProvide knowledge transfer and mentoring to internal IT staff.\nDocument workflow logic, integration dependencies, data flows, and support procedures.\nRequired Skills\nBachelor’s degree in Information Systems, Computer Science, or related field, or equivalent professional experience.\n5+ years of experience administering or developing ITSM platforms.\n3+ years of workflow automation and systems integration experience.\nStrong understanding of Incident, Request, Change, Problem, Knowledge, Asset, and Configuration Management processes.\nExperience with REST APIs, web services, JSON, XML, webhooks, and authentication methods such as OAuth.\nExperience with scripting and automation technologies such as PowerShell or comparable scripting languages.\nStrong analytical, troubleshooting, requirements-gathering, and stakeholder communication skills.\nPreferred Skills\nHalo ITSM Experience\n2+ years of Halo ITSM administration, configuration, or development experience.\nExperience configuring Halo workflows, service catalogs, automation rules, escalation rules, and reporting.\nExperience implementing Halo integrations and API-based solutions.\nUnderstanding of Halo Asset Management and CMDB capabilities.\nExperience with ServiceNow, Freshservice, Jira Service Management, Cherwell, or similar ITSM platforms.\nITIL Foundation certification or higher.\nMicrosoft Power Platform experience.\nSQL reporting, data analysis, Power BI, or Snowflake experience.\nEnterprise Infrastructure & Operations experience.\nTechnical Skills\nITSM Platforms: Halo ITSM preferred; ServiceNow, Freshservice, Jira Service Management, Cherwell or comparable platforms\nIntegration: REST APIs, JSON, XML, Webhooks, OAuth, web services, data synchronization\nMicrosoft Ecosystem: Microsoft 365, Entra ID, Active Directory, Intune, PowerShell\nReporting & Analytics: SQL, Power BI, Snowflake, operational reporting, KPI dashboards\nProcess Knowledge: ITIL-aligned Incident, Request, Change, Problem, Knowledge, Asset, and CMDB processes\nSuccess Measures - First 6 Months\nReduce manual service fulfillment activities through workflow automation.\nDeliver new or improved service catalog and request automation capabilities.\nImprove CMDB and asset data quality through cleanup, governance, or automation.\nImplement or enhance integrations between Halo and key enterprise platforms.\nDevelop operational reporting and KPI dashboards for service performance visibility.\nReduce administrative overhead on Service Desk and Infrastructure teams.\nEstablish documentation and support standards for ongoing platform management.\nIdeal Candidate Profile\nA hands-on ITSM platform developer who can quickly become productive within the Halo environment, understands enterprise service management processes, and can independently deliver workflow automation, integrations, reporting, and platform enhancements that improve operational efficiency across Infrastructure & Operations.\nAbout CEI:\nAs a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.\n#ZR #INDGEN","datePosted":"2026-08-04T21:56:55.430Z","dateModified":"2026-08-04T21:56:55.430Z","hiringOrganization":{"@type":"Organization","name":"Computer Enterprises Cei","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Salisbury","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"eab8e5e2b3d1790fbd02a5bd"},"url":"https://jobsearcher.com/jobs/eab8e5e2b3d1790fbd02a5bd"}}