Guest Services Supervisor

To be considered for this role, you must submit your application via this link: https://sc4a.org/employment-opportunities/SCA Mission: The SCA nurtures the art, the artist, and our audiences. We foster curiosity and connection through engaging, accessible programming and shared creative experiences. Through art + creativity we create wellness, spark joy, and inspire hope.Position Overview If you love creating welcoming spaces, connecting with people, and being part of a creative, service-oriented team, this year-round, part-time role is for you. We are looking for our next Guest Services Supervisor who will set the tone & pace and lead a team to deliver exceptional guest service to everyone visiting the SCA. The Guest Services Supervisor oversees box office team training, day-to-day operations, scheduling, and serves as backup when needed. The Supervisor is also the key link between the SCA’s creative and operational team members, actors, musicians, and artists, along with guests.Position DescriptionGuest Service Supervisor and their team members are the first people guests encounter when entering the SCA! You and your team are “the face of the SCA”, setting a welcoming tone that encourages guests to stay, explore, and get curious. You and your team members:Assist guests with questions about SCA programming and eventsShare information on the current exhibitionSell tickets to SCA eventsAssist guests with membership related issues (sell memberships, help with passwords, etc.)Assist guests with making donations to the SCAAnswer community-related questions (where to eat, shop, lodge, park, hike, etc.)Keep the lobby neat and clean throughout the day Working as the Guest Services Supervisor requires extensive contact with the public (in person, on the phone, via email and text) and the ability to work collaboratively with SCA employees and manage a team. Currently our Box Office is open select hours from September and April, weekdays in May and daily from June through August. Key ResponsibilitiesTeam SupervisionAssist with recruitment and hiring of box office team membersTrain box office staffers in day-to-day operational procedures and event-focused information (ongoing training in collaboration with SCA staffers to reflect new exhibitions, upcoming programs, etc.)Supervise team members providing feedback, guidance, and supportBuild the monthly work schedule  Function as the emergency back-up for box office staffersCRM Management + General OperationsBecome a fluent user of Neon CRM (Ticketing system, Event registration, Membership, Donor relations) and stay current on database updatesBe able to train and assist box office staffers with database updatesCollaborate with Marketing and Development team members in database (data hygiene and management, event registration, reporting, etc.)Work with Managers to pull reports as neededMonitor emails for boxoffice@sc4a.org, info@sc4a.org and any others as may be assignedMaintain phone system operation and greetings throughout the yearWork at SCA special events as requested  Ticketing + Special needsMonitor ADA seating and advise Event Assistants of requirements for each performanceSet up, sell, and monitor reserved parking spaces for events in SCA lotWork with the Marketing Director, monitoring tickets sales for key eventsMonitor comp tickets to ensure all comps follow SCA policyMaintain logs for SCA Gift Certificates, donor comps, and other ticket discountsUse BOCA ticket printer + maintain ticket stockAccountingProcess check/cash deposits and deposit to the bank as needed.Work with the Sr. Finance Director to reconcile Neon Pay payouts weekly/monthly.In collaboration with the Sr. Finance Director, prepare the annual box office budget.QualificationsAt least 2 years of supervisory or management experience in high touch, guest facing, creative environment.At least 4 years of experience in customer service in a similar organization.Highly skilled and capable with technology (i.e. Google Suite, database management, ticketing systems).Experience handling currency and credit cards.Strong organizational skills and ability to meet deadlines and manage multiple projects simultaneously.Excellent interpersonal and customer service skills.Ability to follow written and verbal directions promptly.Must exhibit a professional appearance and attitude.Must be able to work well under pressure and feel comfortable troubleshooting on the spotHigh school diploma or equivalent required; associates degree or some college coursework preferred.What We OfferA dynamic, caring and creative workplace where no two days look the same—in the best way.Opportunities to grow skills in leadership, CRM management, arts administration.A collaborative and highly supportive team that enjoys good ideas, good humor, and commits to growing together.This hourly (non-exempt) position is 15-30 hours/week, with hours worked at the SCA box office. Occasional flexible work for administrative duties may be an option. Pay up to $25/hour depending on experience.The Guest Services Supervisor reports to the Marketing Director.