Sr. Specialist, Fraud & Non Fraud Investigations

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.Summary Of The JobTHE SPECIFICSRemote Training class is set to begin 10/13/2025. 8:00am to 5:00pm CST for 2 to 3 weeks.Set Schedule: 8:00am to 5:00pm CSTAs a Fraud Specialist at FNBO, you will be expected to: Communicate with customers who have experienced fraud or might be at risk Reassure vulnerable customers that FNBO has their back against fraud Determine the validity of fraudulent claims and hold cardholders accountable if needed Conduct an in-depth investigation and attempt to identify a suspect Contact law enforcement when necessary and provide important information Research and submit suspicious activity referrals Understand chargeback life cycles for Visa, Mastercard and American Express Input complete case information in conjunction with Federal Regulation Z Perform balance monitoring Assist the Bankcard Recovery department by investigating claims of fraud on accounts in collectionsIn the Fraud Department, we wouldn’t call our jobs easy, but we would call them rewarding. If you are a strategic problem solver who enjoys a challenge with a rewarding payoff, join us. We will provide the support and training to help you become a well-versed Fraud Specialist who can make a big difference to our customers’ financial lives.About This RoleTHE FRAUD SPECIALIST ROLE AT FNBOAt FNBO, we believe that a bank should be a force for good in the world. And to us, that means doing right by our customers, our employees and our communities day in and day out. As a Fraud Specialist, you can do just that by helping FNBO customers protect themselves against fraud.We are looking for someone who will share our excitement about the opportunity to investigate, analyze and immerse yourself in the world of fraud prevention. Our mission is to support our customers who have been victims of fraud while working to proactively identify risk factors to stop suspicious activity before it does damage.THE GREAT BIG SMALL BANKWe take pride in the fact that we’ve been independently owned and operated for 160 years and have the freedom to make decisions based on what’s right for our people. Whether you’re starting a new career or finding a new trajectory, we believe you’ll find your fit here. FNBO is a place that can help you learn, grow and achieve your goals while maintaining work-life balance.RequirementsEXPERIENCE AND BACKGROUND High school diploma or GEDExcellent oral and written communication skillsBasic PC skills required with the ability to master the software programs we use (FileNet, TBS, CRT, etc.)A minimum of nine months of customer service experienceBasic accounting skills with the ability to balance accountsDESIREDCredit Card dispute and chargeback experienceFamiliarity with the credit card and banking industryPerks And BenefitsCompetitive pay and benefitsWorkplace flexibility with remote opportunitiesA supportive environment with ongoing support and trainingThe Ideal Candidate For This RoleTHE IDEAL CANDIDATE FOR THIS ROLE IS …Supportive and solution-orientedA strategic thinkerA person who believes in a greater missionSomeone who takes pride in doing good for the communityGreat at managing multiple responsibilitiesComfortable defusing a potentially stressful situationMotivated by a challengeCandidates must possess unrestricted work authorization and not require future sponsorship.CompensationCompensation range (base pay): $36,720.00-$58,752.00This role may have a specific starting pay within this range.Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.Work EnvironmentIt is anticipated that the incumbent in this role will work remotely, offering you the freedom to contribute to our mission from wherever you work best, without compromising on career growth or connection to our team. Regardless of your location, you'll be fully integrated into our team through robust digital collaboration tools and regular communication. The incumbent can work remotely from any of the states listed on the job posting, though occasional travel may be required for in-person meetings. Please note, work location is subject to change based on business needs.Benefits OverviewWe offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:Medical, Dental, Vision Insurance401k, With Matching ContributionsTime Off ProgramsHealth Savings Account (HSA)/Dependent CareEmployee BankingGrowth OpportunitiesTuition AssistanceShort-Term/Long-Term Disability InsuranceLearn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.Job number: R-20251216Equal Opportunity & BelongingFNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.Learn more here.FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.Click here to download 'EEO is The Law' Self-Print PosterClick here to download 'EEO is The Law' Supplement for Federal ContractorsClick here to download 'EEO is The Law' GINA SupplementFNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDICFNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)Application DeadlineAll our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.