{"schemaVersion":"jobsearcher.job.v1","id":"ea7f569df9bf951443f618bc","url":"https://jobsearcher.com/jobs/ea7f569df9bf951443f618bc","canonicalUrl":"https://jobsearcher.com/jobs/ea7f569df9bf951443f618bc","title":"Technical Support Specialist","description":"We are seeking Technical Support Specialists to join our team in Dulles, VA. We have two shifts available (day/night).\nResponsibilities:\nReceives trouble calls (via e-mail, voice mail, and walk-up) for software, hardware, application, and/or telephony problems.\nEnters call information into the ticket tracking system, documents information about the problem, and triages/endeavors to perform first contact resolution.\nPerforms related duties.\nResponds to IT related service requests (user problems, incidents, issues, requests and queries).\nCreates problem ticket by entering user and problem information into the Division's ticket tracking system (ServiceNow).\nAssesses the problem; works with users to troubleshoot the nature of reported problem.\nPerforms Tier 1 remote troubleshooting/diagnostics on commonly used software, hardware, applications and other equipment/items used throughout the Airports Authority.\nMay query using the Division's frequently asked questions (FAQs) and other Division tools to assist in identifying user's problem/potential problem and solution.\nMay use remote access software to remotely work on the user's equipment. Documents completion or progress in ServiceNow.\nSupports Deskside Operations Team with ticket response and resolution. Must understand basic hardware troubleshooting and incident-resolution for hardware and software PC-related incidents.\nOperates within established Divisional IT Infrastructure Library (ITIL) service support and service delivery framework and Total Contact Ownership principles and practices. Works to deliver excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness by practicing Total Contact Ownership for all IT related issues to ensure a high degree of customer satisfaction.\nMaintains currency in technical and service skills. Works to increase technical knowledge and proficiency. Pursues additional, work-related certifications.\nUses a computer and (a) modern office suite software (such as MS Office) to communicate (email), plan, schedule, word process, manipulate data (spreadsheets and databases), and perform or conduct research (Internet use); (b) enterprise system/software for time and attendance reporting, and other functions; and (c) special systems/software such as ServiceNow used in the Division for ticket tracking.\nPerforms other duties as assigned. We may assign additional or reassign duties and responsibilities to this job at any time.\nRequired Qualifications:\nA high school diploma, a certificate of General Educational Development (GED), or an equivalent combination of education, experience, and training.\nPreferred Qualifications:\nAssociate's Degree in Computer Science, Telecommunications, or Management Information Systems (MIS).\nJob Type: Full-time\nPay: $24.00 per hour\nExpected hours: 40 per week\nSchedule:\n10 hour shift\n8 hour shift\nDay shift\nEvening shift\nMonday to Friday\nRotating weekends\nEducation:\nHigh school or equivalent (Required)\nExperience:\nCustomer service: 1 year (Preferred)\nLocation:\nDulles, VA 20166 (Required)\nAbility to Commute:\nDulles, VA 20166 (Required)\nWork Location: In person","company":"Sourcefly","rawCompany":"sourcefly","city":"Sterling","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:16:24.901Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"488190","title":"Other Support Activities for Air Transportation","slug":"other-support-activities-for-air-transportation"},{"code":"488119","title":"Other Airport Operations","slug":"other-airport-operations"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Specialist","description":"We are seeking Technical Support Specialists to join our team in Dulles, VA. We have two shifts available (day/night).\nResponsibilities:\nReceives trouble calls (via e-mail, voice mail, and walk-up) for software, hardware, application, and/or telephony problems.\nEnters call information into the ticket tracking system, documents information about the problem, and triages/endeavors to perform first contact resolution.\nPerforms related duties.\nResponds to IT related service requests (user problems, incidents, issues, requests and queries).\nCreates problem ticket by entering user and problem information into the Division's ticket tracking system (ServiceNow).\nAssesses the problem; works with users to troubleshoot the nature of reported problem.\nPerforms Tier 1 remote troubleshooting/diagnostics on commonly used software, hardware, applications and other equipment/items used throughout the Airports Authority.\nMay query using the Division's frequently asked questions (FAQs) and other Division tools to assist in identifying user's problem/potential problem and solution.\nMay use remote access software to remotely work on the user's equipment. Documents completion or progress in ServiceNow.\nSupports Deskside Operations Team with ticket response and resolution. Must understand basic hardware troubleshooting and incident-resolution for hardware and software PC-related incidents.\nOperates within established Divisional IT Infrastructure Library (ITIL) service support and service delivery framework and Total Contact Ownership principles and practices. Works to deliver excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness by practicing Total Contact Ownership for all IT related issues to ensure a high degree of customer satisfaction.\nMaintains currency in technical and service skills. Works to increase technical knowledge and proficiency. Pursues additional, work-related certifications.\nUses a computer and (a) modern office suite software (such as MS Office) to communicate (email), plan, schedule, word process, manipulate data (spreadsheets and databases), and perform or conduct research (Internet use); (b) enterprise system/software for time and attendance reporting, and other functions; and (c) special systems/software such as ServiceNow used in the Division for ticket tracking.\nPerforms other duties as assigned. We may assign additional or reassign duties and responsibilities to this job at any time.\nRequired Qualifications:\nA high school diploma, a certificate of General Educational Development (GED), or an equivalent combination of education, experience, and training.\nPreferred Qualifications:\nAssociate's Degree in Computer Science, Telecommunications, or Management Information Systems (MIS).\nJob Type: Full-time\nPay: $24.00 per hour\nExpected hours: 40 per week\nSchedule:\n10 hour shift\n8 hour shift\nDay shift\nEvening shift\nMonday to Friday\nRotating weekends\nEducation:\nHigh school or equivalent (Required)\nExperience:\nCustomer service: 1 year (Preferred)\nLocation:\nDulles, VA 20166 (Required)\nAbility to Commute:\nDulles, VA 20166 (Required)\nWork Location: In person","datePosted":"2026-04-12T21:16:24.901Z","dateModified":"2026-04-12T21:16:24.901Z","hiringOrganization":{"@type":"Organization","name":"Sourcefly","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sterling","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ea7f569df9bf951443f618bc"},"url":"https://jobsearcher.com/jobs/ea7f569df9bf951443f618bc"}}