{"schemaVersion":"jobsearcher.job.v1","id":"ea7585e083d7aa4d41708a9c","url":"https://jobsearcher.com/jobs/ea7585e083d7aa4d41708a9c","canonicalUrl":"https://jobsearcher.com/jobs/ea7585e083d7aa4d41708a9c","title":"Executive IT Support","description":"Position Summary\r\nExecutive IT Support Engineer in our IT Operations team, based in San Francisco, providing Tier 3+ white-glove support to the CEO, senior leadership, and executive assistants, ensuring flawless technology operations across office, home, and mobile environments.\r\nExecutive Technology Ownership\r\nProvide Tier 3+ white-glove technical support to the CEO, C-Suite, SLT, and Executive Assistants, ensuring prompt, seamless resolution of hardware, software, connectivity, and AV issues.\r\nTake full end-to-end accountability for the technology experience across office, home, and mobile environments for the Office of the CEO.\r\nProactively monitor systems, anticipate points of failure—especially during critical business cycles and travel schedules—and resolve issues before they surface.\r\nBuild and maintain detailed technical run-books and travel-ready \"Go-Kits\" so that executive support remains consistent and predictable regardless of location or time zone.\r\nMeeting Reliability & AV Operations\r\nOwn the \"success of the session\" – conduct rigorous pre-flight AV testing and manage complex hybrid meeting configurations for board meetings, earnings calls, all-hands events, and keynote presentations.\r\nProvide real-time, on-site technical presence during high-stakes executive meetings and events.\r\nAI & Productivity Tools\r\nCollaborate with IT and the wider Technology group to implement and refine AI-driven tools and agentic platforms customized for executive requirements.\r\nSupport the automation of standard executive processes and enhance senior-level decision-making through the use of intelligent technology solutions.\r\nTechnical Operations\r\nProvision, manage, and sustain macOS and Windows environments, utilizing JAMF and Intune Autopilot for executive-level device deployment.\r\nManage and assist with enterprise SaaS ecosystems, including Google Workspace, Microsoft 365, Slack, Zoom, Okta, and associated platforms.\r\nOversee IT hardware assets, manage procurement, and ensure the swift repair or replacement of equipment.\r\nIdentity, Security & Access\r\nManage executive identity and access – balancing high-security requirements with low-friction daily workflows, troubleshooting authentication issues, and ensuring Okta and MS Entra best practices are maintained.\r\nEnforce IT security policies and best practices across all executive-managed devices and accounts.\r\nExecute timely employee onboarding and offboarding, including provisioning and de-provisioning of devices, accounts, and access.\r\nService Management & Collaboration\r\nUse JIRA Service Management to triage, acknowledge, and resolve tickets in alignment with aggressive SLA standards appropriate for executive-level support.\r\nCollaborate with IT Operations globally (EMEA, APAC, LATAM, USA) on projects, platform rollouts, and process improvements.\r\nParticipate in infrastructure upgrade cycles, technology refresh programs, and IT-wide initiatives.\r\nRequired Experience & Skills\r\n5+ years of IT support experience, including a minimum of 3 years providing white-glove, dedicated support to C-Suite executives or senior leadership in a fast-paced technology environment.\r\nAdvanced expertise in macOS as the primary platform, with solid Windows proficiency in enterprise environments.\r\nDeep hands-on knowledge of MDM platforms (JAMF and Intune), Zoom AV hardware, and complex networking environments.\r\nStrong proficiency administering enterprise SaaS applications – Google Workspace, Microsoft 365, Slack, Okta, and other productivity platforms.\r\nSolid grounding in networking fundamentals: DNS, DHCP, VPNs, VLANs, and firewall configurations.\r\nDemonstrated track record of proactive maintenance, detailed documentation, and disciplined follow-through.\r\nExceptional interpersonal skills – calm under pressure, decisive, and highly discreet. You understand the nuances of operating with the Office of the CEO.\r\nStrong organizational skills and the ability to manage multiple, competing priorities in a globally distributed, fast-paced environment.\r\nKnowledge of IT security best practices and ITIL principles.\r\nBonus If You Have\r\nExperience deploying or optimizing AI productivity tools and agentic platforms for executive or high-profile users.\r\nDemonstrated success mentoring junior IT staff, managing escalations, and improving Helpdesk workflows through automation and process optimization.\r\nBachelor's degree in Information Technology or a related field.\r\nRelevant certifications: Apple, JAMF, CompTIA A+, Network+, ITIL, or equivalent vendor-specific credentials.\r\nFlexibility and availability to provide on-call support during critical business cycles (earnings, board meetings, major launches).\r\nSalary Range\r\n$95,000 – $144,100\r\nBenefits\r\nCompetitive salary\r\nComprehensive benefits package\r\nFlexible work arrangements\r\nCompany equity*\r\nESPP (Employee Stock Purchase Program)*\r\nRetirement or pension plan*\r\nGenerous paid vacation time\r\nPaid holidays and sick leave\r\nDutonian Wellness Days & HibernationDuty – company-wide paid days off in addition to PTO\r\nPaid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\r\nPaid volunteer time off: 20 hours per year\r\nCompany-wide hack weeks\r\nMental wellness programs\r\n*Eligibility may vary by role, region, and tenure\r\nLocation Restrictions\r\nCandidate must reside in an eligible location. The following locations are restricted: Australia – Northern Territory, Queensland, South Australia, Tasmania, Western Australia; Canada – Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon; United States – Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming.\r\nEqual Opportunity Employer\r\nPagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy (https://www.pagerduty.com/privacy-policy/).\r\nPagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\r\nPagerDuty uses the E-Verify employment verification program.\r\nJ-18808-Ljbffr","company":"Triwill Group","rawCompany":"triwill group","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-16T01:29:28.750Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-6011.00","title":"Executive Secretaries and Executive Administrative Assistants","slug":"executive-secretaries-and-executive-administrative-assistants"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"921110","title":"Executive Offices","slug":"executive-offices"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Executive IT Support","description":"Position Summary\r\nExecutive IT Support Engineer in our IT Operations team, based in San Francisco, providing Tier 3+ white-glove support to the CEO, senior leadership, and executive assistants, ensuring flawless technology operations across office, home, and mobile environments.\r\nExecutive Technology Ownership\r\nProvide Tier 3+ white-glove technical support to the CEO, C-Suite, SLT, and Executive Assistants, ensuring prompt, seamless resolution of hardware, software, connectivity, and AV issues.\r\nTake full end-to-end accountability for the technology experience across office, home, and mobile environments for the Office of the CEO.\r\nProactively monitor systems, anticipate points of failure—especially during critical business cycles and travel schedules—and resolve issues before they surface.\r\nBuild and maintain detailed technical run-books and travel-ready \"Go-Kits\" so that executive support remains consistent and predictable regardless of location or time zone.\r\nMeeting Reliability & AV Operations\r\nOwn the \"success of the session\" – conduct rigorous pre-flight AV testing and manage complex hybrid meeting configurations for board meetings, earnings calls, all-hands events, and keynote presentations.\r\nProvide real-time, on-site technical presence during high-stakes executive meetings and events.\r\nAI & Productivity Tools\r\nCollaborate with IT and the wider Technology group to implement and refine AI-driven tools and agentic platforms customized for executive requirements.\r\nSupport the automation of standard executive processes and enhance senior-level decision-making through the use of intelligent technology solutions.\r\nTechnical Operations\r\nProvision, manage, and sustain macOS and Windows environments, utilizing JAMF and Intune Autopilot for executive-level device deployment.\r\nManage and assist with enterprise SaaS ecosystems, including Google Workspace, Microsoft 365, Slack, Zoom, Okta, and associated platforms.\r\nOversee IT hardware assets, manage procurement, and ensure the swift repair or replacement of equipment.\r\nIdentity, Security & Access\r\nManage executive identity and access – balancing high-security requirements with low-friction daily workflows, troubleshooting authentication issues, and ensuring Okta and MS Entra best practices are maintained.\r\nEnforce IT security policies and best practices across all executive-managed devices and accounts.\r\nExecute timely employee onboarding and offboarding, including provisioning and de-provisioning of devices, accounts, and access.\r\nService Management & Collaboration\r\nUse JIRA Service Management to triage, acknowledge, and resolve tickets in alignment with aggressive SLA standards appropriate for executive-level support.\r\nCollaborate with IT Operations globally (EMEA, APAC, LATAM, USA) on projects, platform rollouts, and process improvements.\r\nParticipate in infrastructure upgrade cycles, technology refresh programs, and IT-wide initiatives.\r\nRequired Experience & Skills\r\n5+ years of IT support experience, including a minimum of 3 years providing white-glove, dedicated support to C-Suite executives or senior leadership in a fast-paced technology environment.\r\nAdvanced expertise in macOS as the primary platform, with solid Windows proficiency in enterprise environments.\r\nDeep hands-on knowledge of MDM platforms (JAMF and Intune), Zoom AV hardware, and complex networking environments.\r\nStrong proficiency administering enterprise SaaS applications – Google Workspace, Microsoft 365, Slack, Okta, and other productivity platforms.\r\nSolid grounding in networking fundamentals: DNS, DHCP, VPNs, VLANs, and firewall configurations.\r\nDemonstrated track record of proactive maintenance, detailed documentation, and disciplined follow-through.\r\nExceptional interpersonal skills – calm under pressure, decisive, and highly discreet. You understand the nuances of operating with the Office of the CEO.\r\nStrong organizational skills and the ability to manage multiple, competing priorities in a globally distributed, fast-paced environment.\r\nKnowledge of IT security best practices and ITIL principles.\r\nBonus If You Have\r\nExperience deploying or optimizing AI productivity tools and agentic platforms for executive or high-profile users.\r\nDemonstrated success mentoring junior IT staff, managing escalations, and improving Helpdesk workflows through automation and process optimization.\r\nBachelor's degree in Information Technology or a related field.\r\nRelevant certifications: Apple, JAMF, CompTIA A+, Network+, ITIL, or equivalent vendor-specific credentials.\r\nFlexibility and availability to provide on-call support during critical business cycles (earnings, board meetings, major launches).\r\nSalary Range\r\n$95,000 – $144,100\r\nBenefits\r\nCompetitive salary\r\nComprehensive benefits package\r\nFlexible work arrangements\r\nCompany equity*\r\nESPP (Employee Stock Purchase Program)*\r\nRetirement or pension plan*\r\nGenerous paid vacation time\r\nPaid holidays and sick leave\r\nDutonian Wellness Days & HibernationDuty – company-wide paid days off in addition to PTO\r\nPaid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\r\nPaid volunteer time off: 20 hours per year\r\nCompany-wide hack weeks\r\nMental wellness programs\r\n*Eligibility may vary by role, region, and tenure\r\nLocation Restrictions\r\nCandidate must reside in an eligible location. The following locations are restricted: Australia – Northern Territory, Queensland, South Australia, Tasmania, Western Australia; Canada – Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon; United States – Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming.\r\nEqual Opportunity Employer\r\nPagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy (https://www.pagerduty.com/privacy-policy/).\r\nPagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\r\nPagerDuty uses the E-Verify employment verification program.\r\nJ-18808-Ljbffr","datePosted":"2026-07-16T01:29:28.750Z","dateModified":"2026-07-16T01:29:28.750Z","hiringOrganization":{"@type":"Organization","name":"Triwill Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ea7585e083d7aa4d41708a9c"},"url":"https://jobsearcher.com/jobs/ea7585e083d7aa4d41708a9c"}}