{"schemaVersion":"jobsearcher.job.v1","id":"ea68b986f3ad67a615cbbf01","url":"https://jobsearcher.com/jobs/ea68b986f3ad67a615cbbf01","canonicalUrl":"https://jobsearcher.com/jobs/ea68b986f3ad67a615cbbf01","title":"Dispatch Manager","description":"Position Summary\nThe Dispatch Manager oversees nationwide scheduling and dispatch operations across Wi-Fiber’s service area of 8+ states. This role leads a team of 2-4 direct reports and partners with Customer Service and Field Operations to improve scheduling efficiency, optimize drive time and technician utilization, and minimize reschedules. The Dispatch Manager is highly organized, data-driven, and capable of making real-time operational decisions in a fast-paced environment.\nKey Responsibilities\nLead a team of 2-4 Dispatch Coordinators to manage daily dispatch and scheduling operations for field service technicians and teams.\nOptimize routing to reduce drive time while maximizing technician utilization rates.\nMonitor technician availability, unscheduled hours, and ticket-to-schedule time to improve workforce efficiency.\nAnalyze job data and implement process improvements to reduce reschedule rates and scheduling delays.\nPartner with Field Operations and Customer Service teams to ensure effective cross-functional communication.\nQualifications\n3+ years of dispatch, scheduling, or operations management experience.\nExperience managing KPI-driven service environments.\nProficiency with scheduling software and workforce management systems.\nStrong communication, organizational, and multitasking abilities.\nStrong leadership skills with the ability to coach teams and improve performance.\nPreferred Skills\nExperience in complex multi-state operations.\nAbility to develop operational reporting and performance dashboards.\nPrior experience in customer service or field service-level roles.\nExperience identifying KPI gaps, implementing and maintaining process changes, and leading operational efficiency initiatives.\nPay: $55,000.00 - $70,000.00 per year\nWork Location: In person","company":"Wifiber","rawCompany":"wifiber","city":"Logan","state":"UT","isRemote":false,"isActive":false,"createdAt":"2026-07-23T15:08:23.692Z","occupations":[{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"53-1049.00","title":"First-Line Supervisors of Transportation Workers, All Other","slug":"first-line-supervisors-of-transportation-workers-all-other"},{"code":"11-3071.00","title":"Transportation, Storage, and Distribution Managers","slug":"transportation-storage-and-distribution-managers"}],"industries":[{"code":"517111","title":"Wired Telecommunications Carriers","slug":"wired-telecommunications-carriers"},{"code":"492210","title":"Local Messengers and Local Delivery","slug":"local-messengers-and-local-delivery"},{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Dispatch Manager","description":"Position Summary\nThe Dispatch Manager oversees nationwide scheduling and dispatch operations across Wi-Fiber’s service area of 8+ states. This role leads a team of 2-4 direct reports and partners with Customer Service and Field Operations to improve scheduling efficiency, optimize drive time and technician utilization, and minimize reschedules. The Dispatch Manager is highly organized, data-driven, and capable of making real-time operational decisions in a fast-paced environment.\nKey Responsibilities\nLead a team of 2-4 Dispatch Coordinators to manage daily dispatch and scheduling operations for field service technicians and teams.\nOptimize routing to reduce drive time while maximizing technician utilization rates.\nMonitor technician availability, unscheduled hours, and ticket-to-schedule time to improve workforce efficiency.\nAnalyze job data and implement process improvements to reduce reschedule rates and scheduling delays.\nPartner with Field Operations and Customer Service teams to ensure effective cross-functional communication.\nQualifications\n3+ years of dispatch, scheduling, or operations management experience.\nExperience managing KPI-driven service environments.\nProficiency with scheduling software and workforce management systems.\nStrong communication, organizational, and multitasking abilities.\nStrong leadership skills with the ability to coach teams and improve performance.\nPreferred Skills\nExperience in complex multi-state operations.\nAbility to develop operational reporting and performance dashboards.\nPrior experience in customer service or field service-level roles.\nExperience identifying KPI gaps, implementing and maintaining process changes, and leading operational efficiency initiatives.\nPay: $55,000.00 - $70,000.00 per year\nWork Location: In person","datePosted":"2026-07-23T15:08:23.692Z","dateModified":"2026-07-23T15:08:23.692Z","hiringOrganization":{"@type":"Organization","name":"Wifiber","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Logan","addressRegion":"UT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ea68b986f3ad67a615cbbf01"},"url":"https://jobsearcher.com/jobs/ea68b986f3ad67a615cbbf01"}}