{"schemaVersion":"jobsearcher.job.v1","id":"ea32ac4a79651bbe29000332","url":"https://jobsearcher.com/jobs/ea32ac4a79651bbe29000332","canonicalUrl":"https://jobsearcher.com/jobs/ea32ac4a79651bbe29000332","title":"Delivery Owner - AI-Driven Projects (Remote)","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\r\nDelivery Owner (Delivery Manager)CX Delivery Full Time Professional Remote US, US\r\n30+ days ago Requisition ID: 1147\r\nSalary Range:$130,000.00 To $162,500.00 Annually\r\nDelivery Owner (Delivery Manager)\r\nCompany Overview\r\nWaterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world’s leading providers enhanced by cutting edge Applied AI. The results arehappier customers, enhanced insights,andlower costs .\r\nOnce live, we empower companies to support, optimize, and modernize those solutions and AI applications, leading tolower riskandincreased efficiency . Our client-centric process and track record of success have earned the trust of clients around the world when it comes to customer interaction.\r\nWe value our people—their diversity, their dedication, and their commitment to customer satisfaction. We encourage each other. We understand the value of hard work and the importance of a healthy balance. We’re all on the same page… even though we may get there from different perspectives. All in all, it’s a pretty cool place to be and we’re growing our global team of engineers, sales professionals, and creative souls.\r\nPosition Summary\r\nWaterfield Tech is seeking an experienced Delivery Owner to own delivery outcomes across a portfolio of customer experience and contact center modernization engagements spanning cloud platforms, multi-vendor integrations, and AI-driven capabilities. You are accountable for delivery success, including time, scope, quality, and margin, and you hold the line on scope so that what was sold is what gets delivered.\r\nThe role spans the full account lifecycle, from first pursuit through delivery to renewal. You close the value loop, tying each engagement's outcomes to the customer's initiatives and expected ROI, driving adoption at go-live, and confirming value realized in real dollars or tangible results. You work alongside sales, pre-sales, and customer success counterparts and with the pricing and proposal function that issues statements of work.\r\nKey Responsibilities\r\nOwn delivery outcomes, including time, scope, quality, and margin, across an assigned portfolio of customers and projects.\r\nServe as the accountable delivery leader and the account-level point of accountability for delivery success, convening the account team and practice leadership as the engagement requires.\r\nValidate feasibility before scope, dates, or commitments harden during pre-sales, and supply the scope, deliverables, level-of-effort, and recommended statement of work language that the pricing and proposal team uses to build the SOW.\r\nEstablish the delivery approach, standards, and kickoff-readiness gate at engagement start, including an agreed design baseline held through go-live.\r\nConnect each engagement's deliverables to the customer's initiatives, success criteria, and expected ROI; drive adoption at go-live; and confirm value realized in real dollars or tangible results.\r\nEnforce change control by catching out-of-scope work early and routing it through the documented change-request process rather than absorbing it; make the final call on scope, risk, and escalations.\r\nOwn costing inputs and delivery economics, including effort estimates, resource mix, and delivery-model assumptions; track burn versus plan, forecast margin risk early, and drive corrective action.\r\nServe as the senior client-facing owner of the delivery relationship, leading executive delivery conversations and the governance cadence, keeping status and decisions visible so issues surface early.\r\nPartner across the account team, including commercial owners, pre-sales, customer success, and the pricing and proposal team, and contribute to portfolio-level capacity and risk planning with practice leadership.\r\nProvide delivery inputs into renewals and expansions, and hand expansion opportunities that emerge from delivery to the commercial owner, who owns the pursuit.\r\nMaintain and enforce delivery standards, templates, and quality gates.\r\nApply AI to delivery oversight, including portfolio health signals, predictive risk analysis, automated status roll-ups, and documentation generation.\r\nPlatform Experience\r\nAI enablement programs, including conversational AI, virtual agents, agent assist, real-time analytics, and AI-powered self-service.\r\nFive9 contact center implementations and migrations (inbound, outbound, blended, and workforce engagement).\r\nGenesys Cloud CX implementations and migrations from legacy Genesys Engage / PureConnect or other legacy contact center platforms.\r\nCisco Webex Contact Center / Webex Calling and Webex Connect digital-channel rollouts.\r\nAvaya Aura contact center implementations and migrations.\r\nZoom Contact Center and Zoom Phone deployments.\r\nMulti-vendor / multi-platform delivery combining two or more of the above with CRM, workforce management, quality management, and analytics integrations; legacy-to-cloud migration delivery.\r\nQualifications\r\nRequired\r\nBachelor's degree in Business Administration, Project Management, Information Technology, or a related field; equivalent professional experience will be considered in lieu of a degree.\r\n7+ years delivering complex technical services engagements, with 3+ years in a delivery leadership capacity accountable for delivery outcomes and margin.\r\nExperience with delivery economics, including burn vs. plan, estimate-at-completion, margin variance, and change-order capture.\r\nExperience leading customer executive governance and recovering at-risk engagements.\r\nPreferred\r\nPrior experience leading a team, or in a project management, program management, solutions architecture, or professional services engineering role, or at a platform manufacturer or vendor partner.\r\nCommand of Waterfall, Agile, and Hybrid delivery approaches.\r\nExperience with AI-assisted project and portfolio management (PPM) tooling.\r\nPhysical Requirements\r\nSitting: Ability to be able to sit for long periods of time.\r\nVision: Normal or corrected vision to work with small parts and/or read schematics or technical manuals.\r\nHearing: Normal or corrected hearing to communicate with colleagues or customers.\r\nWaterfield Tech is proud to be an equal opportunity employer.\r\nWaterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.#J-18808-Ljbffr","company":"Automatic Data Processing","rawCompany":"automatic data processing","city":"Tulsa","state":"OK","isRemote":true,"isActive":false,"createdAt":"2026-11-10T02:39:30.655Z","occupations":[{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"53-3033.00","title":"Light Truck Drivers","slug":"light-truck-drivers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Delivery Owner - AI-Driven Projects (Remote)","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\r\nDelivery Owner (Delivery Manager)CX Delivery Full Time Professional Remote US, US\r\n30+ days ago Requisition ID: 1147\r\nSalary Range:$130,000.00 To $162,500.00 Annually\r\nDelivery Owner (Delivery Manager)\r\nCompany Overview\r\nWaterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world’s leading providers enhanced by cutting edge Applied AI. The results arehappier customers, enhanced insights,andlower costs .\r\nOnce live, we empower companies to support, optimize, and modernize those solutions and AI applications, leading tolower riskandincreased efficiency . Our client-centric process and track record of success have earned the trust of clients around the world when it comes to customer interaction.\r\nWe value our people—their diversity, their dedication, and their commitment to customer satisfaction. We encourage each other. We understand the value of hard work and the importance of a healthy balance. We’re all on the same page… even though we may get there from different perspectives. All in all, it’s a pretty cool place to be and we’re growing our global team of engineers, sales professionals, and creative souls.\r\nPosition Summary\r\nWaterfield Tech is seeking an experienced Delivery Owner to own delivery outcomes across a portfolio of customer experience and contact center modernization engagements spanning cloud platforms, multi-vendor integrations, and AI-driven capabilities. You are accountable for delivery success, including time, scope, quality, and margin, and you hold the line on scope so that what was sold is what gets delivered.\r\nThe role spans the full account lifecycle, from first pursuit through delivery to renewal. You close the value loop, tying each engagement's outcomes to the customer's initiatives and expected ROI, driving adoption at go-live, and confirming value realized in real dollars or tangible results. You work alongside sales, pre-sales, and customer success counterparts and with the pricing and proposal function that issues statements of work.\r\nKey Responsibilities\r\nOwn delivery outcomes, including time, scope, quality, and margin, across an assigned portfolio of customers and projects.\r\nServe as the accountable delivery leader and the account-level point of accountability for delivery success, convening the account team and practice leadership as the engagement requires.\r\nValidate feasibility before scope, dates, or commitments harden during pre-sales, and supply the scope, deliverables, level-of-effort, and recommended statement of work language that the pricing and proposal team uses to build the SOW.\r\nEstablish the delivery approach, standards, and kickoff-readiness gate at engagement start, including an agreed design baseline held through go-live.\r\nConnect each engagement's deliverables to the customer's initiatives, success criteria, and expected ROI; drive adoption at go-live; and confirm value realized in real dollars or tangible results.\r\nEnforce change control by catching out-of-scope work early and routing it through the documented change-request process rather than absorbing it; make the final call on scope, risk, and escalations.\r\nOwn costing inputs and delivery economics, including effort estimates, resource mix, and delivery-model assumptions; track burn versus plan, forecast margin risk early, and drive corrective action.\r\nServe as the senior client-facing owner of the delivery relationship, leading executive delivery conversations and the governance cadence, keeping status and decisions visible so issues surface early.\r\nPartner across the account team, including commercial owners, pre-sales, customer success, and the pricing and proposal team, and contribute to portfolio-level capacity and risk planning with practice leadership.\r\nProvide delivery inputs into renewals and expansions, and hand expansion opportunities that emerge from delivery to the commercial owner, who owns the pursuit.\r\nMaintain and enforce delivery standards, templates, and quality gates.\r\nApply AI to delivery oversight, including portfolio health signals, predictive risk analysis, automated status roll-ups, and documentation generation.\r\nPlatform Experience\r\nAI enablement programs, including conversational AI, virtual agents, agent assist, real-time analytics, and AI-powered self-service.\r\nFive9 contact center implementations and migrations (inbound, outbound, blended, and workforce engagement).\r\nGenesys Cloud CX implementations and migrations from legacy Genesys Engage / PureConnect or other legacy contact center platforms.\r\nCisco Webex Contact Center / Webex Calling and Webex Connect digital-channel rollouts.\r\nAvaya Aura contact center implementations and migrations.\r\nZoom Contact Center and Zoom Phone deployments.\r\nMulti-vendor / multi-platform delivery combining two or more of the above with CRM, workforce management, quality management, and analytics integrations; legacy-to-cloud migration delivery.\r\nQualifications\r\nRequired\r\nBachelor's degree in Business Administration, Project Management, Information Technology, or a related field; equivalent professional experience will be considered in lieu of a degree.\r\n7+ years delivering complex technical services engagements, with 3+ years in a delivery leadership capacity accountable for delivery outcomes and margin.\r\nExperience with delivery economics, including burn vs. plan, estimate-at-completion, margin variance, and change-order capture.\r\nExperience leading customer executive governance and recovering at-risk engagements.\r\nPreferred\r\nPrior experience leading a team, or in a project management, program management, solutions architecture, or professional services engineering role, or at a platform manufacturer or vendor partner.\r\nCommand of Waterfall, Agile, and Hybrid delivery approaches.\r\nExperience with AI-assisted project and portfolio management (PPM) tooling.\r\nPhysical Requirements\r\nSitting: Ability to be able to sit for long periods of time.\r\nVision: Normal or corrected vision to work with small parts and/or read schematics or technical manuals.\r\nHearing: Normal or corrected hearing to communicate with colleagues or customers.\r\nWaterfield Tech is proud to be an equal opportunity employer.\r\nWaterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.#J-18808-Ljbffr","datePosted":"2026-11-10T02:39:30.655Z","dateModified":"2026-11-10T02:39:30.655Z","hiringOrganization":{"@type":"Organization","name":"Automatic Data Processing","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tulsa","addressRegion":"OK","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ea32ac4a79651bbe29000332"},"url":"https://jobsearcher.com/jobs/ea32ac4a79651bbe29000332"}}