{"schemaVersion":"jobsearcher.job.v1","id":"ea2e64dee84f4d8cd21f18df","url":"https://jobsearcher.com/jobs/ea2e64dee84f4d8cd21f18df","canonicalUrl":"https://jobsearcher.com/jobs/ea2e64dee84f4d8cd21f18df","title":"Program Manager- Local to MD, DC, VA","description":"Program Manager\nHybrid- 2 days per week onsite\nClient- MSDE\nLocation- Baltimore, Maryland\nRole purpose\n3+ High school/Associate\nMSDE/Maryland Experience Preferred\nLeads the contract, directs transition and steady-state operations, serves as the primary point of coordination with\nMSDE, and integrates case management, payment processing, customer service, quality, reporting, and technical\nsupport workstreams.\nCore responsibilities\nOwn the contract work plan, integrated schedule, milestones, and deliverables for transition and steady-state\noperations.\nServe as the primary operational counterpart to MSDE leadership and coordinate issue resolution, decisions,\nescalations, and status reporting.\nOversee staffing sufficiency, work allocation, SLA performance, quality trends, backlog management, and\ncorrective action planning.\nDirect cross-functional coordination among case operations, payment operations, customer service, QA, fraud,\ntraining, reporting, and technical support teams.\nLead transition readiness reviews, stabilization activities, and governance meetings.\nReview and approve monthly operating reports, performance dashboards, and remediation plans.\nRecommended minimum qualifications\nBachelor’s degree preferred in public administration, business, education, information systems, or a related field.\nEight or more years of progressively responsible program, operations, or vendor-management experience; at least\nthree years in a leadership role overseeing regulated public programs, managed services, or complex operations.\nStrong command of operational governance, reporting, service-level oversight, and cross-functional coordination.\nMinimum years of experience criteria\n8+ years total relevant experience\n3+ years in program leadership, vendor management, or operations leadership\nDirect MSDE, CCATS, Child Care Scholarship, Maryland public sector, or large public assistance program\nexperience strongly preferred\nPreferred qualifications\nDirect MSDE, Maryland State agency, or Maryland public sector experience.\nDirect Child Care Scholarship, child care subsidy, early childhood, education operations, or public benefits\nadministration experience.\nExperience overseeing a vendor-operated case management and provider payment environment.\nWorking knowledge of CCATS, OnBase, Five9, Salesforce portals, or comparable integrated public program\nsystems.\nExperience supporting audits, federal monitoring, and policy/procedure implementation.\nIdeal prior experience for this procurement\nFormer or current MSDE/DEC or Maryland public sector program manager, operations manager, or vendor lead\nwith direct Child Care Scholarship exposure. Candidates who have supported vendor oversight, portal changes,\nQA/SLA reviews, and audit response should be prioritized.","company":"Triwave Solutions","rawCompany":"triwave solutions","city":"Baltimore","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-07-19T15:52:29.188Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"624110","title":"Child and Youth Services","slug":"child-and-youth-services"},{"code":"921190","title":"Other General Government Support","slug":"other-general-government-support"},{"code":"624190","title":"Other Individual and Family Services","slug":"other-individual-and-family-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager- Local to MD, DC, VA","description":"Program Manager\nHybrid- 2 days per week onsite\nClient- MSDE\nLocation- Baltimore, Maryland\nRole purpose\n3+ High school/Associate\nMSDE/Maryland Experience Preferred\nLeads the contract, directs transition and steady-state operations, serves as the primary point of coordination with\nMSDE, and integrates case management, payment processing, customer service, quality, reporting, and technical\nsupport workstreams.\nCore responsibilities\nOwn the contract work plan, integrated schedule, milestones, and deliverables for transition and steady-state\noperations.\nServe as the primary operational counterpart to MSDE leadership and coordinate issue resolution, decisions,\nescalations, and status reporting.\nOversee staffing sufficiency, work allocation, SLA performance, quality trends, backlog management, and\ncorrective action planning.\nDirect cross-functional coordination among case operations, payment operations, customer service, QA, fraud,\ntraining, reporting, and technical support teams.\nLead transition readiness reviews, stabilization activities, and governance meetings.\nReview and approve monthly operating reports, performance dashboards, and remediation plans.\nRecommended minimum qualifications\nBachelor’s degree preferred in public administration, business, education, information systems, or a related field.\nEight or more years of progressively responsible program, operations, or vendor-management experience; at least\nthree years in a leadership role overseeing regulated public programs, managed services, or complex operations.\nStrong command of operational governance, reporting, service-level oversight, and cross-functional coordination.\nMinimum years of experience criteria\n8+ years total relevant experience\n3+ years in program leadership, vendor management, or operations leadership\nDirect MSDE, CCATS, Child Care Scholarship, Maryland public sector, or large public assistance program\nexperience strongly preferred\nPreferred qualifications\nDirect MSDE, Maryland State agency, or Maryland public sector experience.\nDirect Child Care Scholarship, child care subsidy, early childhood, education operations, or public benefits\nadministration experience.\nExperience overseeing a vendor-operated case management and provider payment environment.\nWorking knowledge of CCATS, OnBase, Five9, Salesforce portals, or comparable integrated public program\nsystems.\nExperience supporting audits, federal monitoring, and policy/procedure implementation.\nIdeal prior experience for this procurement\nFormer or current MSDE/DEC or Maryland public sector program manager, operations manager, or vendor lead\nwith direct Child Care Scholarship exposure. Candidates who have supported vendor oversight, portal changes,\nQA/SLA reviews, and audit response should be prioritized.","datePosted":"2026-07-19T15:52:29.188Z","dateModified":"2026-07-19T15:52:29.188Z","hiringOrganization":{"@type":"Organization","name":"Triwave Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Baltimore","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ea2e64dee84f4d8cd21f18df"},"url":"https://jobsearcher.com/jobs/ea2e64dee84f4d8cd21f18df"}}