{"schemaVersion":"jobsearcher.job.v1","id":"ea275da88cb70807f741a87a","url":"https://jobsearcher.com/jobs/ea275da88cb70807f741a87a","canonicalUrl":"https://jobsearcher.com/jobs/ea275da88cb70807f741a87a","title":"Support Analyst (Triage)","description":"Clearance Level\nNone\nCategory\nIT Infrastructure and Operations\nLocation\nRemote, Working from the USA\nKey Skills For Success\nElectronic Health Records (EHR)\nServiceNow Platform\nTask Management\nTime Management\nREQ#: RQ223727\nPublic Trust: SSBI (T5)\nRequisition Type: Regular\nYour Impact\nOwn your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.\nJob Description\nGDIT has been supporting the IHS mission for 20+ years; working with the agency to provide integral services to raise health access and availability to 2.6 million American Indians and Alaska Natives. You'll be part of modernizing the EHR platform to enable better data access, patient experience, and quality of care for 567 tribes, 37 states and over 600 medical facilities.\nOur work depends on a Support Analyst joining our team to support the Indian Health Service (IHS) Electronic Health Records Modernization (EHRM) program. As a Support Analyst supporting the IHS EHRM program, you will be responsible for supporting the Sustainment Operations Incident and Reliability pillar.\nThis position is fully remote!\nHOW A SUPPORT ANALYST (TRIAGE) WILL MAKE AN IMPACT:\nPlay a critical role in maintaining the stability and usability of the PATH (Oracle Cerner Millennium) environment by serving as the first line of support for clinical and operational users.\nEfficiently triage and resolve service requests in ServiceNow.\nReduce downtime, protect data integrity, and help clinicians and staff focus on delivering safe, high-quality patient care.\nWorking closely with application, technical, and operational teams, the Support Analyst will:\nAccurately assess and route Oracle Cerner Millennium issues to the right teams, ensuring timely response and resolution against defined SLAs.\nPerform initial troubleshooting and provide clear, actionable information in ServiceNow tickets to accelerate root cause analysis and remediation.\nImprove the user experience by communicating status updates, workarounds, and resolutions in a professional and understandable way.\nContribute to process and knowledge improvements by identifying trends, documenting recurring issues, and recommending enhancements to triage workflows and knowledge articles.\nThrough consistent, high-quality triage and customer support, help strengthen customer trust, support contract performance, and enable mission success across the healthcare environment.\nREQUIRED QUALIFICATIONS AND EXPERIENCE:\nBachelor’s degree or equivalent combination of education and experience.\n4+ years of experience supporting medium to large IT projects to include performance reporting and system setup.\nProficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Visio.\nExtensive understanding Oracle Cerner Millennium (PATH) EHR system, ServiceNow incident triage, management, and incident resolution.\nTraining/education/experience in task coordination; functional knowledge of IT project management concepts and tools.\nAbility to travel up to 25% of the year, if needed.\nDESIRED QUALIFICATIONS AND EXPERIENCE:\n4+ years of relevant analyst experience.\nExperience supporting federal contract program manager.\nTask management experience and/or skills.\nExcellent organizational and time management skills; ability to manage frequently changing priorities of competing importance.\nAbility to communicate and interact effectively with internal/external teams including key stakeholders and customers.\nAbility to work independently with minimal supervision and within tight deadlines, following detailed written policies, processes, procedures, and work instructions.\nAbility to produce high-quality documentation that contributes to the overall success of our program.\nSECURITY CLEARANCE LEVEL:\nThis role requires you to obtain and maintain an in-depth Public Trust Level 5. This investigation will review personal and criminal behavior, financial conduct, foreign influence, as well as other adjudications.\nGDIT IS YOUR PLACE:\nFull-flex work week to own your priorities at work and at home.\n401K with company match.\nComprehensive health and wellness packages.\nInternal mobility team dedicated to helping you own your career.\nProfessional growth opportunities including paid education and certifications.\nCutting-edge technology you can learn from.\nRest and recharge with paid vacation and holidays.\n#IHSJobs\nWork Requirements\nYears of Experience\n2 + years of related experience\nmay vary based on technical training, certification(s), or degree\nCertification\nTravel Required\n10-25%\nSalary and Benefit Information\nThe likely salary range for this position is $82,283 - $111,323. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.\nOur Identity Verification Process\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.\nAbout Our Work\nWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.\nJoin our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","company":"General Dynamics Information Technology","rawCompany":"generaldynamicsinformationtechnology","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-05T14:36:22.817Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.01","title":"Health Informatics Specialists","slug":"health-informatics-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"622110","title":"General Medical and Surgical Hospitals","slug":"general-medical-and-surgical-hospitals"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Analyst (Triage)","description":"Clearance Level\nNone\nCategory\nIT Infrastructure and Operations\nLocation\nRemote, Working from the USA\nKey Skills For Success\nElectronic Health Records (EHR)\nServiceNow Platform\nTask Management\nTime Management\nREQ#: RQ223727\nPublic Trust: SSBI (T5)\nRequisition Type: Regular\nYour Impact\nOwn your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.\nJob Description\nGDIT has been supporting the IHS mission for 20+ years; working with the agency to provide integral services to raise health access and availability to 2.6 million American Indians and Alaska Natives. You'll be part of modernizing the EHR platform to enable better data access, patient experience, and quality of care for 567 tribes, 37 states and over 600 medical facilities.\nOur work depends on a Support Analyst joining our team to support the Indian Health Service (IHS) Electronic Health Records Modernization (EHRM) program. As a Support Analyst supporting the IHS EHRM program, you will be responsible for supporting the Sustainment Operations Incident and Reliability pillar.\nThis position is fully remote!\nHOW A SUPPORT ANALYST (TRIAGE) WILL MAKE AN IMPACT:\nPlay a critical role in maintaining the stability and usability of the PATH (Oracle Cerner Millennium) environment by serving as the first line of support for clinical and operational users.\nEfficiently triage and resolve service requests in ServiceNow.\nReduce downtime, protect data integrity, and help clinicians and staff focus on delivering safe, high-quality patient care.\nWorking closely with application, technical, and operational teams, the Support Analyst will:\nAccurately assess and route Oracle Cerner Millennium issues to the right teams, ensuring timely response and resolution against defined SLAs.\nPerform initial troubleshooting and provide clear, actionable information in ServiceNow tickets to accelerate root cause analysis and remediation.\nImprove the user experience by communicating status updates, workarounds, and resolutions in a professional and understandable way.\nContribute to process and knowledge improvements by identifying trends, documenting recurring issues, and recommending enhancements to triage workflows and knowledge articles.\nThrough consistent, high-quality triage and customer support, help strengthen customer trust, support contract performance, and enable mission success across the healthcare environment.\nREQUIRED QUALIFICATIONS AND EXPERIENCE:\nBachelor’s degree or equivalent combination of education and experience.\n4+ years of experience supporting medium to large IT projects to include performance reporting and system setup.\nProficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Visio.\nExtensive understanding Oracle Cerner Millennium (PATH) EHR system, ServiceNow incident triage, management, and incident resolution.\nTraining/education/experience in task coordination; functional knowledge of IT project management concepts and tools.\nAbility to travel up to 25% of the year, if needed.\nDESIRED QUALIFICATIONS AND EXPERIENCE:\n4+ years of relevant analyst experience.\nExperience supporting federal contract program manager.\nTask management experience and/or skills.\nExcellent organizational and time management skills; ability to manage frequently changing priorities of competing importance.\nAbility to communicate and interact effectively with internal/external teams including key stakeholders and customers.\nAbility to work independently with minimal supervision and within tight deadlines, following detailed written policies, processes, procedures, and work instructions.\nAbility to produce high-quality documentation that contributes to the overall success of our program.\nSECURITY CLEARANCE LEVEL:\nThis role requires you to obtain and maintain an in-depth Public Trust Level 5. This investigation will review personal and criminal behavior, financial conduct, foreign influence, as well as other adjudications.\nGDIT IS YOUR PLACE:\nFull-flex work week to own your priorities at work and at home.\n401K with company match.\nComprehensive health and wellness packages.\nInternal mobility team dedicated to helping you own your career.\nProfessional growth opportunities including paid education and certifications.\nCutting-edge technology you can learn from.\nRest and recharge with paid vacation and holidays.\n#IHSJobs\nWork Requirements\nYears of Experience\n2 + years of related experience\nmay vary based on technical training, certification(s), or degree\nCertification\nTravel Required\n10-25%\nSalary and Benefit Information\nThe likely salary range for this position is $82,283 - $111,323. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.\nOur Identity Verification Process\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.\nAbout Our Work\nWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.\nJoin our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","datePosted":"2026-08-05T14:36:22.817Z","dateModified":"2026-08-05T14:36:22.817Z","hiringOrganization":{"@type":"Organization","name":"General Dynamics Information Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ea275da88cb70807f741a87a"},"url":"https://jobsearcher.com/jobs/ea275da88cb70807f741a87a"}}