{"schemaVersion":"jobsearcher.job.v1","id":"ea218d332173958a557cc86c","url":"https://jobsearcher.com/jobs/ea218d332173958a557cc86c","canonicalUrl":"https://jobsearcher.com/jobs/ea218d332173958a557cc86c","title":"Customer Service Representative","description":"Overview\nAmeriWater is a long-established industry leader in the design, manufacture, installation and supply of water purification systems and services for dialysis, industrial and healthcare applications. We are looking for a Customer Service Representative to join our growing team in Dayton, Ohio!\nWork Location: Onsite\nPosition Summary\nResponsible for monitoring and managing customer accounts. Maintaining high customer satisfaction by providing accurate product information, troubleshooting issues, and fostering loyalty through empathetic and effective communication.\nPrimary Responsibilities\nProcess customer orders.\nAssist with customers' requests for information, including part numbers, freight quotes, tracking information, product lead times, literature, and manuals via phone and email.\nProcess Return Material Authorizations (RMA).\nEnsure proper order entry and documentation of all orders and returns.\nEnsure customer orders are acknowledged electronically with proper lead time.\nProvide media repack quotes for High Efficiency Filtration systems.\nVerify accuracy of order pricing and applicable freight charges.\nUpdate database and call tracking systems as required.\nSupport billing operations by gathering, verifying, and organizing customers’ information.\nRequirements\nEducation & Experience\nHigh School Diploma or Equivalent required.\nMinimum two (2) years of relevant experience.\nExperience with ERP systems preferred.\nSkills & Attributes\nExcellent communication, interpersonal, problem-solving, and creative thinking skills.\nStrong attention to detail and ability to multitask effectively.\nProficiency with Microsoft Office (Word, Excel, Outlook).\nAbility to work in a team environment, adaptable to change, and dependable.\nBenefits\n401(k)\nHealth insurance\nDental insurance\nVision insurance\nHSA with Employer Contribution\nEmployee Assistance Program\nLife insurance\nCompany Paid Short-term and Long-term Disability\nPaid time off\nAmeriWater is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.\nAmeriWater is an E-Verify Program participant.","company":"Ameriwater","rawCompany":"ameriwater","city":"Dayton","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-05-17T19:10:35.226Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4151.00","title":"Order Clerks","slug":"order-clerks"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"}],"industries":[{"code":"221310","title":"Water Supply and Irrigation Systems","slug":"water-supply-and-irrigation-systems"},{"code":"221320","title":"Sewage Treatment Facilities","slug":"sewage-treatment-facilities"},{"code":"423840","title":"Industrial Supplies Merchant Wholesalers","slug":"industrial-supplies-merchant-wholesalers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"Overview\nAmeriWater is a long-established industry leader in the design, manufacture, installation and supply of water purification systems and services for dialysis, industrial and healthcare applications. We are looking for a Customer Service Representative to join our growing team in Dayton, Ohio!\nWork Location: Onsite\nPosition Summary\nResponsible for monitoring and managing customer accounts. Maintaining high customer satisfaction by providing accurate product information, troubleshooting issues, and fostering loyalty through empathetic and effective communication.\nPrimary Responsibilities\nProcess customer orders.\nAssist with customers' requests for information, including part numbers, freight quotes, tracking information, product lead times, literature, and manuals via phone and email.\nProcess Return Material Authorizations (RMA).\nEnsure proper order entry and documentation of all orders and returns.\nEnsure customer orders are acknowledged electronically with proper lead time.\nProvide media repack quotes for High Efficiency Filtration systems.\nVerify accuracy of order pricing and applicable freight charges.\nUpdate database and call tracking systems as required.\nSupport billing operations by gathering, verifying, and organizing customers’ information.\nRequirements\nEducation & Experience\nHigh School Diploma or Equivalent required.\nMinimum two (2) years of relevant experience.\nExperience with ERP systems preferred.\nSkills & Attributes\nExcellent communication, interpersonal, problem-solving, and creative thinking skills.\nStrong attention to detail and ability to multitask effectively.\nProficiency with Microsoft Office (Word, Excel, Outlook).\nAbility to work in a team environment, adaptable to change, and dependable.\nBenefits\n401(k)\nHealth insurance\nDental insurance\nVision insurance\nHSA with Employer Contribution\nEmployee Assistance Program\nLife insurance\nCompany Paid Short-term and Long-term Disability\nPaid time off\nAmeriWater is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.\nAmeriWater is an E-Verify Program participant.","datePosted":"2026-05-17T19:10:35.226Z","dateModified":"2026-05-17T19:10:35.226Z","hiringOrganization":{"@type":"Organization","name":"Ameriwater","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dayton","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ea218d332173958a557cc86c"},"url":"https://jobsearcher.com/jobs/ea218d332173958a557cc86c"}}