{"schemaVersion":"jobsearcher.job.v1","id":"ea1aa90981b353e493c8ecc4","url":"https://jobsearcher.com/jobs/ea1aa90981b353e493c8ecc4","canonicalUrl":"https://jobsearcher.com/jobs/ea1aa90981b353e493c8ecc4","title":"Senior Technical Support Engineer","description":"About Us:Transmit Security is a leader in identity and fraud prevention, empowering organizations to stop fraud while delivering seamless user experiences. Our Mosaic platform combines advanced fraud detection, machine learning-driven risk assessment, and real-time decision-making across customer journeys. As we continue to grow, we’re seeking a dedicated and customer-focused Senior Technical Support Engineer to join our team and provide high-impact technical support. We’re seeking a dedicated and customer-focused Senior Technical Support Engineer to provide excellent customer service, lead processes and work on a mission critical product.Role Overview:As a Tier 3 Support Engineer at Transmit Security, you will serve as a critical escalation point within the Customer Support organization, handling the most complex and technically challenging issues related to our identity security, fraud prevention, and CIAM platform. You’ll work directly with enterprise customers, engineering teams, and product management to ensure timely resolution of incidents while delivering a white-glove support experience.This role requires deep technical expertise, excellent problem-solving skills, and a proactive mindset. You’ll be expected to perform in-depth root cause analyses, manage critical incidents, and contribute to product improvements by identifying recurring issues and suggesting enhancements.Key Responsibilities:Provide advanced technical support within the desired SLA while ensuring that customer satisfaction goals are achievedTake ownership of customer issues and follow problems through to resolutionManage escalationsEvaluate root cause analysis to eliminate recurring customer issuesHandle complex customer issues through the Support portal independently and in a professional wayTroubleshoot Transmit Security Platform issues reported by Transmit Customers, including Functionality and usability related complex issuesInteract effectively with a wide variety of customers with different requirements and backgrounds, including the Customer’s development teams to understand the nature of the issue, communicate steps to resolve, and provide consultation on best practicesReplicate customer issues in the support test environmentCollaborate with several internal teamsRequired Qualifications:At least 6 years of technical Support engineering experienceExperience working in mission critical environmentsExperience in working with multi-tier and complex applicationsHands on experience with Linux operating systemStrong analytical and troubleshooting skills is a mustService-oriented personality with a can-do attitude is a mustA team player with the ability to work independently is a mustExcellent interpersonal and communication skills both written and verbal EnglishBS/BA in Information Technology, Computer Science, or a related discipline; professional certification is an advantageFamiliar with one of the programing language such as Java, Scala, Python, bash scripting is nice to haveExperience with database management is an advantagePractical knowledge of REST APIFamiliar with SaaS and Cloud environments like GCP, Azure, AWSFamiliar with web-based products - different OS browsers (Cookies, local storage, incognito)Knowledge on authentication technologies such as FIDO-based biometrics, authentication, Federation SSO protocols such as OIDC, OAuth, SAML, etc.Public Key Infrastructure (PKI), X.509 certificates, SSL/TLSGood knowledge on Mobile Platforms (IOS, Android) is a big plusWhat We Offer:Impactful Role: Play a key role in delivering a market-leading solution to our customers, ensuring fraud protection and frictionless user experiences.Growth Opportunities: Be part of a fast-growing company with plenty of opportunities for professional development and career advancement.Flexible Work Environment: Remote work options available for North American candidates.Collaborative Team Culture: Join a passionate and innovative team committed to making a difference in the security and fraud prevention space.The OTE salary range for this position is $120,000 - $160,000 USD. Individual compensation for this role is determined based on various factors, including but not limited to qualifications, experience, location, and overall business and organizational needs.Transmit Security is committed to fostering, cultivating and preserving a culture of Diversity and Inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our Culture, but our Reputation and Achievements as well. We encourage diversity and embrace our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.","company":"Transmit Security","rawCompany":"transmit security","city":"North Bend","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-05-17T15:30:37.862Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1299.05","title":"Information Security Engineers","slug":"information-security-engineers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Technical Support Engineer","description":"About Us:Transmit Security is a leader in identity and fraud prevention, empowering organizations to stop fraud while delivering seamless user experiences. Our Mosaic platform combines advanced fraud detection, machine learning-driven risk assessment, and real-time decision-making across customer journeys. As we continue to grow, we’re seeking a dedicated and customer-focused Senior Technical Support Engineer to join our team and provide high-impact technical support. We’re seeking a dedicated and customer-focused Senior Technical Support Engineer to provide excellent customer service, lead processes and work on a mission critical product.Role Overview:As a Tier 3 Support Engineer at Transmit Security, you will serve as a critical escalation point within the Customer Support organization, handling the most complex and technically challenging issues related to our identity security, fraud prevention, and CIAM platform. You’ll work directly with enterprise customers, engineering teams, and product management to ensure timely resolution of incidents while delivering a white-glove support experience.This role requires deep technical expertise, excellent problem-solving skills, and a proactive mindset. You’ll be expected to perform in-depth root cause analyses, manage critical incidents, and contribute to product improvements by identifying recurring issues and suggesting enhancements.Key Responsibilities:Provide advanced technical support within the desired SLA while ensuring that customer satisfaction goals are achievedTake ownership of customer issues and follow problems through to resolutionManage escalationsEvaluate root cause analysis to eliminate recurring customer issuesHandle complex customer issues through the Support portal independently and in a professional wayTroubleshoot Transmit Security Platform issues reported by Transmit Customers, including Functionality and usability related complex issuesInteract effectively with a wide variety of customers with different requirements and backgrounds, including the Customer’s development teams to understand the nature of the issue, communicate steps to resolve, and provide consultation on best practicesReplicate customer issues in the support test environmentCollaborate with several internal teamsRequired Qualifications:At least 6 years of technical Support engineering experienceExperience working in mission critical environmentsExperience in working with multi-tier and complex applicationsHands on experience with Linux operating systemStrong analytical and troubleshooting skills is a mustService-oriented personality with a can-do attitude is a mustA team player with the ability to work independently is a mustExcellent interpersonal and communication skills both written and verbal EnglishBS/BA in Information Technology, Computer Science, or a related discipline; professional certification is an advantageFamiliar with one of the programing language such as Java, Scala, Python, bash scripting is nice to haveExperience with database management is an advantagePractical knowledge of REST APIFamiliar with SaaS and Cloud environments like GCP, Azure, AWSFamiliar with web-based products - different OS browsers (Cookies, local storage, incognito)Knowledge on authentication technologies such as FIDO-based biometrics, authentication, Federation SSO protocols such as OIDC, OAuth, SAML, etc.Public Key Infrastructure (PKI), X.509 certificates, SSL/TLSGood knowledge on Mobile Platforms (IOS, Android) is a big plusWhat We Offer:Impactful Role: Play a key role in delivering a market-leading solution to our customers, ensuring fraud protection and frictionless user experiences.Growth Opportunities: Be part of a fast-growing company with plenty of opportunities for professional development and career advancement.Flexible Work Environment: Remote work options available for North American candidates.Collaborative Team Culture: Join a passionate and innovative team committed to making a difference in the security and fraud prevention space.The OTE salary range for this position is $120,000 - $160,000 USD. Individual compensation for this role is determined based on various factors, including but not limited to qualifications, experience, location, and overall business and organizational needs.Transmit Security is committed to fostering, cultivating and preserving a culture of Diversity and Inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our Culture, but our Reputation and Achievements as well. We encourage diversity and embrace our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.","datePosted":"2026-05-17T15:30:37.862Z","dateModified":"2026-05-17T15:30:37.862Z","hiringOrganization":{"@type":"Organization","name":"Transmit Security","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"North Bend","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ea1aa90981b353e493c8ecc4"},"url":"https://jobsearcher.com/jobs/ea1aa90981b353e493c8ecc4"}}