Patient Concierge

Company DescriptionMinnow Wellness is a cutting-edge clinic dedicated to empowering women and transforming standards in women’s health. Operated by compassionate professionals, the clinic prioritizes a holistic, patient-centered approach that focuses on root cause analysis and personalized treatment plans to achieve optimal wellness. With a commitment to integrating mind, body, and spirit, Minnow Wellness delivers a modern 5-star concierge care experience where patients are seen, heard, and truly known. The team invests in ongoing training and groundbreaking research in Functional Medicine, Longevity, and Women’s Health to provide high-quality service and innovative care.Role DescriptionThis is a full-time, on-site position for a Patient Concierge based in Greater Houston. The Patient Concierge will be the welcoming face of Minnow Wellness and provide exceptional, high-touch customer service to patients. Responsibilities include managing patient bookings, assisting with scheduling, handling receptionist duties, and ensuring an outstanding client experience throughout their visit. The role plays a critical part in maintaining the clinic’s 5-star customer experience by addressing patient inquiries, facilitating seamless service, and collaborating with the care team to ensure patient satisfaction.QualificationsStrong skills and experience in Concierge Services and managing Clinical ReservationsExcellent Customer Service and Communication abilitiesProficiency in performing Receptionist Duties and administrative tasksHighly organized, detail-oriented, and capable of multitaskingAbility to foster positive relationships with patients and contribute to a warm, welcoming atmosphereFamiliarity with healthcare environments and patient interaction is preferredBachelor’s degree or relevant work experience is a plusAbility to work in-person 8am - 5pm