Bilingual Healthcare Customer Service Representative - Remote

We are seeking a dedicated Laotian-English Bilingual Healthcare Customer Service Representative to join our remote team based in Huntington Beach, California. In this role, you will serve as a vital point of contact for patients, healthcare providers, and insurance companies, providing exceptional customer service and support.Responsibilities IncludeAssisting patients with appointment scheduling, rescheduling, and cancellationsAnswering inquiries related to insurance coverage, billing, and medical servicesVerifying patient information and updating records accuratelyResolving patient concerns and escalating complex issues appropriatelyDocumenting interactions and maintaining detailed records in the systemSkills NeededFluency in Laotian and English, both verbal and writtenExcellent communication and interpersonal skillsStrong problem-solving abilities and attention to detailAbility to work independently in a remote settingComfort with healthcare terminology and systems is a plusBenefits include competitive pay, flexible remote work schedule, health insurance options, paid time off, and ongoing training opportunities. Join our team and contribute to improving patient experiences while enjoying a rewarding work environment.