Director of Sales

Join a company that is passionate about creating exceptional experiences!AT Hospitality is looking for passionate individuals to join our dynamic team! Whether you're working at The Summit Hotel or Element Eatery, you'll be part of an organization dedicated to delivering exceptional experiences and prioritizing guest satisfaction with a commitment to detail.The Summit Hotel is designed to engage, enlighten and inspire guests. From thought-provoking works of art to chef-curated dining experiences, The Summit promises a transformative journey from every day to extraordinary. As a premier destination for meetings, events, weddings, and more, The Summit offers elevated experiences that leave a lasting impression.Element Eatery is a vibrant hub of the Greater Cincinnati community, featuring nine unique, chef-driven restaurants under one roof. We're more than just a dining destination; we're a gathering place where people come together to enjoy delicious food, live music, and community events. Our focus is on creating a welcoming atmosphere where everyone feels at home.At AT Hospitality, we are committed to creating a supportive and inclusive work environment where all associates are empowered to succeed. We are looking for individuals who are passionate about hospitality and excited to be part of a company that is making a difference in the community.Simply stated, our mission is to delight our guests, support our associates, and serve as a model for our community.DEPARTMENT: SalesREPORTS TO: General ManagerSTATUS: ExemptJob SummaryThe Director of Sales is responsible for directing, coordinating, training, and supervising the Sales Managers, Catering Managers, and Sales/Catering Administrators/Coordinators/Administrative Assistants in all sales-related activities, including direct sales efforts, follow-up, and proper sales administration. He/she is also responsible for growing existing accounts and generating new business to ensure that Room revenues and Catering revenues meet or exceed budget in order to maximize revenue and profits, and to improve the hotel’s performance in the marketplace.Job RequirementsEducation & Experience:At least 6 years of progressive hotel sales experience; or a 4-year college degree and at least 3 years of related experience; or a 2-year college degree and at least 5 years of hotel sales experience.Director experience is required.Must have a driver’s license in the applicable state.Must be proficient in Windows, company approved spreadsheets, and word processing.Physical requirements:Long hours sometimes required.Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.General Requirements:Must be able to effectively communicate both verbally and written with all level of associates and guests in an attentive, friendly, courteous, and service-oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and associates in an attentive, friendly, courteous, and service-oriented manner.Attend all hotel required meetings and trainings.Participate in M.O.D. coverage as required.Maintain regular attendance in compliance with AT Hospitality Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which include wearing name tags.Comply with AT Hospitality Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.Must be able to maintain confidentiality of information.Perform other duties as requested by management.Job Duties & FunctionsSupervise, administer, and ensure timely completion of all activities of the Sales Department.Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services, and Reservations.Develop a complete knowledge of company sales policies and SOPs, and ensure knowledge of and adherence to those policies by the sales team.Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies.Meet or exceed set goals.Operate the Sales Department within established sales expense budget.Coordinate group, transient, and catering bookings to maximize profits.Responsible for BT accounts to include RFPs, contracts, reports, and relationship building.Maintain and participate in an active sales solicitation program.Monitor production of all top accounts and evaluate trends within your market and ensure that the Sales Team is held accountable for those accounts within their respective territories.Coordinate all non-group transient sales and catering solicitations to maximize overall profits.Administer training in the Sales and Catering departments, according to AT Hospitality standards.Assist in the preparation of required reports in a timely manner.Conduct monthly sales meetings according to AT Hospitality standards.Develop quarterly Smart Plans, and review the Smart Plan process with the Sales and Catering Team to ensure that deadlines are met.Conduct daily Stand-Up meeting with Sales and Catering team.Be familiar with all AT Hospitality sales policies and selling techniques with an emphasis on maximizing occupancy, Average Daily Rate (ADR), and Banquet and Catering revenues.Conduct all Sales and Catering Team Performance Appraisals according to AT Hospitality SOPs.Motivate, coach, counsel, and discipline all Sales and Catering department personnel according to AT Hospitality SOPs.Review meeting planner evaluations as received to ensure that any problems are rectified.Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property, and ensure that all Sales Managers conduct thorough site inspections.Develop strategies to increase share from competitors when the hotel revenue penetration goals are not being met.Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space, and building accounts.Monitor the Sales incentive plans and ensure that Sales staff can explain their potential earnings and benefits, and assist in ensuring that incentives are processed and paid according to the specified time period for each plan.Ensure that Sales and Catering Managers are planning and executing sales trips as outlined in Smart Plan and in the Sales budget, including preplanning, setting appointments, and executing sales calls.Coordinate the preparation of complete and accurate end-of-month reports, according to AT Hospitality SOPs.Coordinate preparation of the annual revenue budget.Coordinate and direct preparation of the monthly Rooms revenue reforecast for the current and upcoming months and assist in ensuring accuracy within 5% margin of error.Meet and greet onsite contacts.Abide by Prime Selling Time (PST) and ensure that the Sales Team does the same.Understand all GDS systems.Develop networking opportunities through active participation in community and professional associations activities and eventsEntertain clients.React to negative trends in the market place by implementing blitzes or promotions.