{"schemaVersion":"jobsearcher.job.v1","id":"e9b0913aa015148d392fa0b2","url":"https://jobsearcher.com/jobs/e9b0913aa015148d392fa0b2","canonicalUrl":"https://jobsearcher.com/jobs/e9b0913aa015148d392fa0b2","title":"Collections Representative","description":"Collections Specialist\n\nLocation: Bayamón, Puerto Rico\nPosition: Full-Time | On-Site\n\nCaduceus is seeking Collections Specialists to support a federal program involving collections, tracing, payment recovery, and account resolution.\n\nThe ideal candidate will have experience in collections, customer service, accounts receivable, payment recovery, or call center operations and be comfortable communicating with individuals regarding outstanding accounts and payment options.\n\nKey Responsibilities\n\nContact individuals regarding outstanding accounts using approved communication methods.\nAssist with locating and verifying current contact information.\nEstablish and document Right Party Contact (RPC) before discussing account information.\nProvide individuals with information regarding outstanding debts and approved payment options.\nSupport payment and account resolution activities.\nAccurately document contact attempts, verification, notification status, outcomes, and next steps.\nIdentify disputed or unresolved accounts and escalate them according to established procedures.\nMaintain accurate and timely case/account records.\nFollow established scripts, procedures, privacy requirements, and quality standards.\nMeet established productivity, accuracy, and performance expectations.\n\nQualifications\n\nBachelor’s degree from an accredited college or university required.\n1+ year of experience in collections, customer service, call center operations, accounts receivable, payment processing, or a related field.\nStrong telephone communication and customer service skills.\nComfortable discussing outstanding balances and payment options professionally.\nStrong computer and data-entry skills with attention to detail.\nAbility to follow established procedures and accurately document customer interactions.\nBilingual English/Spanish.\nMust be able to work on-site in Bayamón, Puerto Rico.","company":"Caduceus","rawCompany":"caduceus","city":"Bayamon","state":"PR","isRemote":false,"isActive":false,"createdAt":"2026-08-22T14:38:52.489Z","occupations":[{"code":"43-3011.00","title":"Bill and Account Collectors","slug":"bill-and-account-collectors"},{"code":"43-4041.00","title":"Credit Authorizers, Checkers, and Clerks","slug":"credit-authorizers-checkers-and-clerks"},{"code":"43-3021.00","title":"Billing and Posting Clerks","slug":"billing-and-posting-clerks"}],"industries":[{"code":"561440","title":"Collection Agencies","slug":"collection-agencies"},{"code":"561491","title":"Repossession Services","slug":"repossession-services"},{"code":"522390","title":"Other Activities Related to Credit Intermediation","slug":"other-activities-related-to-credit-intermediation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Collections Representative","description":"Collections Specialist\n\nLocation: Bayamón, Puerto Rico\nPosition: Full-Time | On-Site\n\nCaduceus is seeking Collections Specialists to support a federal program involving collections, tracing, payment recovery, and account resolution.\n\nThe ideal candidate will have experience in collections, customer service, accounts receivable, payment recovery, or call center operations and be comfortable communicating with individuals regarding outstanding accounts and payment options.\n\nKey Responsibilities\n\nContact individuals regarding outstanding accounts using approved communication methods.\nAssist with locating and verifying current contact information.\nEstablish and document Right Party Contact (RPC) before discussing account information.\nProvide individuals with information regarding outstanding debts and approved payment options.\nSupport payment and account resolution activities.\nAccurately document contact attempts, verification, notification status, outcomes, and next steps.\nIdentify disputed or unresolved accounts and escalate them according to established procedures.\nMaintain accurate and timely case/account records.\nFollow established scripts, procedures, privacy requirements, and quality standards.\nMeet established productivity, accuracy, and performance expectations.\n\nQualifications\n\nBachelor’s degree from an accredited college or university required.\n1+ year of experience in collections, customer service, call center operations, accounts receivable, payment processing, or a related field.\nStrong telephone communication and customer service skills.\nComfortable discussing outstanding balances and payment options professionally.\nStrong computer and data-entry skills with attention to detail.\nAbility to follow established procedures and accurately document customer interactions.\nBilingual English/Spanish.\nMust be able to work on-site in Bayamón, Puerto Rico.","datePosted":"2026-08-22T14:38:52.489Z","dateModified":"2026-08-22T14:38:52.489Z","hiringOrganization":{"@type":"Organization","name":"Caduceus","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bayamon","addressRegion":"PR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e9b0913aa015148d392fa0b2"},"url":"https://jobsearcher.com/jobs/e9b0913aa015148d392fa0b2"}}