{"schemaVersion":"jobsearcher.job.v1","id":"e9a1b7f1e47b6de589b7a34e","url":"https://jobsearcher.com/jobs/e9a1b7f1e47b6de589b7a34e","canonicalUrl":"https://jobsearcher.com/jobs/e9a1b7f1e47b6de589b7a34e","title":"Customer Experience Associate","description":"As a Customer Experience Associate, you will be immersing yourself in the Roller Rabbit brand and helping to build our community. We strive to deliver amazing shopping experiences both IRL and online, so as a Customer Experience Associate, this will be your specialty.\nAbout Roller Rabbit\nWe are a feel-good company! We strive to feel good by finding the joy in life. To us, it's the journey not the destination. We believe feeling good is something to strive for in every area and season of life. It's our mission to find the magic in every moment. While we resonate with many things, to us, fun, vibrancy and togetherness are the pillars of a feel-good life that represent how we see the world, and how our community sees itself. Today’s Roller Rabbit is a full lifestyle brand featuring home goods, loungewear, ready to wear, accessories, and of course, the softest pajamas around!\nDescription\nCustomer Experience Associate\nAs a Customer Experience Associate, you will be immersing yourself in the Roller Rabbit brand and helping to build our community. We strive to deliver amazing shopping experiences both IRL and online, so as a Customer Experience Associate, this will be your specialty.\n\nWhat you’ll do\nProvide warm, energetic, elevated, and empathic service through phone, chat, and email.\nMaster our internal management systems to process all order related things.\nShare your fit and product expertise with customers and peers alike.\nThink creatively to help build new processes.\n\nWho you are\nA team player in any customer-service focused environment\nSomeone with a can-do attitude and solution-oriented mindset\nIncredibly positive, patient, and adaptable\n\nDesired Skills & Experience\n1-2 years of experience in retail or customer service\nFamiliar with Gorgias, Gladly or a similar platform\nExperience using Shopify\nExperience with a ticketing request system\nExceptional communication skills, both written and verbal\n\nBenefits:\nMedical, Dental & Vision insurance\nUnlimited PTO\nPaid company holidays\nSummer Fridays\nGenerous company discount and allowance","company":"Roller Rabbit","rawCompany":"roller rabbit","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-03T20:13:58.087Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-2031.00","title":"Retail Salespersons","slug":"retail-salespersons"},{"code":"41-2021.00","title":"Counter and Rental Clerks","slug":"counter-and-rental-clerks"}],"industries":[{"code":"458110","title":"Clothing and Clothing Accessories Retailers","slug":"clothing-and-clothing-accessories-retailers"},{"code":"455219","title":"All Other General Merchandise Retailers","slug":"all-other-general-merchandise-retailers"},{"code":"456120","title":"Cosmetics, Beauty Supplies, and Perfume Retailers","slug":"cosmetics-beauty-supplies-and-perfume-retailers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Experience Associate","description":"As a Customer Experience Associate, you will be immersing yourself in the Roller Rabbit brand and helping to build our community. We strive to deliver amazing shopping experiences both IRL and online, so as a Customer Experience Associate, this will be your specialty.\nAbout Roller Rabbit\nWe are a feel-good company! We strive to feel good by finding the joy in life. To us, it's the journey not the destination. We believe feeling good is something to strive for in every area and season of life. It's our mission to find the magic in every moment. While we resonate with many things, to us, fun, vibrancy and togetherness are the pillars of a feel-good life that represent how we see the world, and how our community sees itself. Today’s Roller Rabbit is a full lifestyle brand featuring home goods, loungewear, ready to wear, accessories, and of course, the softest pajamas around!\nDescription\nCustomer Experience Associate\nAs a Customer Experience Associate, you will be immersing yourself in the Roller Rabbit brand and helping to build our community. We strive to deliver amazing shopping experiences both IRL and online, so as a Customer Experience Associate, this will be your specialty.\n\nWhat you’ll do\nProvide warm, energetic, elevated, and empathic service through phone, chat, and email.\nMaster our internal management systems to process all order related things.\nShare your fit and product expertise with customers and peers alike.\nThink creatively to help build new processes.\n\nWho you are\nA team player in any customer-service focused environment\nSomeone with a can-do attitude and solution-oriented mindset\nIncredibly positive, patient, and adaptable\n\nDesired Skills & Experience\n1-2 years of experience in retail or customer service\nFamiliar with Gorgias, Gladly or a similar platform\nExperience using Shopify\nExperience with a ticketing request system\nExceptional communication skills, both written and verbal\n\nBenefits:\nMedical, Dental & Vision insurance\nUnlimited PTO\nPaid company holidays\nSummer Fridays\nGenerous company discount and allowance","datePosted":"2026-08-03T20:13:58.087Z","dateModified":"2026-08-03T20:13:58.087Z","hiringOrganization":{"@type":"Organization","name":"Roller Rabbit","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e9a1b7f1e47b6de589b7a34e"},"url":"https://jobsearcher.com/jobs/e9a1b7f1e47b6de589b7a34e"}}