{"schemaVersion":"jobsearcher.job.v1","id":"e99301bb0ac3306abc3f4c19","url":"https://jobsearcher.com/jobs/e99301bb0ac3306abc3f4c19","canonicalUrl":"https://jobsearcher.com/jobs/e99301bb0ac3306abc3f4c19","title":"User Experience Design Manager","description":"User Experience Design Manager Mastercard Digital Labs is seeking an experienced user experience designer to join our customer-facing global innovation services team. The role involves rapid prototyping, piloting, and designing innovative solutions for Mastercard's global Fortune 500 customers, integrating AI tools and emerging technologies into design workflows.\r\nRole Travel with engineers and creatives to deliver innovation events at client sites across the US and occasionally internationally, with 15–20% travel required.\r\nUnderstand the client and their customer, define the problem to be solved, and decide on the best design approach for each event.\r\nCreate sketches, flows, wireframes, visuals, and/or high-fidelity prototypes as needed to collaborate with clients and the Digital Labs team.\r\nExplore how AI-generated content, assets, and prototyping tools can enhance speed and quality of deliverables.\r\nWhen not traveling, research and prepare materials for upcoming events and finalize deliverables after events, leveraging AI tools for research synthesis, content generation, and rapid visual exploration.\r\nSupport longer-term engagements such as UX expert reviews, heuristic assessments, detailed design iterations, and pilot build-outs.\r\nContribute to the team's AI adoption by identifying new tools, sharing best practices, and helping establish responsible AI workflows.\r\nDesired Skills Experience in a UX designer role, preferably with mobile applications.\r\nExperience presenting designs and explaining design decisions to stakeholders and clients.\r\nExperience working closely with developers and product owners and ability to help drive consensus among differing viewpoints.\r\nAbility to work quickly, independently, accept feedback, direction, and shifting priorities graciously.\r\nExperience with design thinking or other innovation/user-experience design and ideation methodologies; facilitation of design exercises a plus.\r\nExperience creating and/or using a variety of design artifacts such as personas, journey maps, user flows, scenarios, storyboards, sketches, and wireframes.\r\nExperience with common UX design and prototyping tools such as Figma, Sketch, Adobe Creative Suite, etc.\r\nFamiliarity with AI-powered design and productivity tools such as ChatGPT, Copilot, Claude, or similar platforms.\r\nCuriosity and willingness to experiment with new AI tools and integrate them into everyday design practice.\r\nStrong visual design skills and passion for creating compelling, intuitive, and beautiful interfaces.\r\nExperience with print design, illustration, and/or visual identity a strong plus.\r\nExperience in both start-up and corporate environments a plus.\r\nExperience designing chat, voice, or retail interactions a plus.\r\nEEO Statement Mastercard is a merit-based, inclusive, equal-opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, veteran status, or any other characteristic protected by law.\r\nIn the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email.\r\nBenefits Mastercard benefits for full-time employees generally include medical, prescription drug, dental, vision, disability, life insurance; flexible spending and health savings accounts; paid leave (including 16 weeks new parent leave and up to 20 days bereavement leave); 80 hours paid sick and safe time; 25 days vacation and 5 personal days; 10 U.S. observed holidays; 401(k) with company match; deferred compensation for eligible roles; fitness reimbursement or on-site facilities; tuition reimbursement; and more.\r\nPay Ranges O'Fallon, Missouri: $130,000 – $221,000 USD\r\nArlington, Virginia: $150,000 – $254,000 USD\r\nAtlanta, Georgia: $130,000 – $221,000 USD\r\nBoston, Massachusetts: $150,000 – $254,000 USD\r\nChicago, Illinois: $130,000 – $221,000 USD\r\nJ-18808-Ljbffr","company":"Mastercard","rawCompany":"mastercard","city":"O Fallon","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-06-22T01:07:12.707Z","occupations":[{"code":"15-1255.00","title":"Web and Digital Interface Designers","slug":"web-and-digital-interface-designers"},{"code":"27-1029.00","title":"Designers, All Other","slug":"designers-all-other"},{"code":"27-1024.00","title":"Graphic Designers","slug":"graphic-designers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"522110","title":"Commercial Banking","slug":"commercial-banking"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"User Experience Design Manager","description":"User Experience Design Manager Mastercard Digital Labs is seeking an experienced user experience designer to join our customer-facing global innovation services team. The role involves rapid prototyping, piloting, and designing innovative solutions for Mastercard's global Fortune 500 customers, integrating AI tools and emerging technologies into design workflows.\r\nRole Travel with engineers and creatives to deliver innovation events at client sites across the US and occasionally internationally, with 15–20% travel required.\r\nUnderstand the client and their customer, define the problem to be solved, and decide on the best design approach for each event.\r\nCreate sketches, flows, wireframes, visuals, and/or high-fidelity prototypes as needed to collaborate with clients and the Digital Labs team.\r\nExplore how AI-generated content, assets, and prototyping tools can enhance speed and quality of deliverables.\r\nWhen not traveling, research and prepare materials for upcoming events and finalize deliverables after events, leveraging AI tools for research synthesis, content generation, and rapid visual exploration.\r\nSupport longer-term engagements such as UX expert reviews, heuristic assessments, detailed design iterations, and pilot build-outs.\r\nContribute to the team's AI adoption by identifying new tools, sharing best practices, and helping establish responsible AI workflows.\r\nDesired Skills Experience in a UX designer role, preferably with mobile applications.\r\nExperience presenting designs and explaining design decisions to stakeholders and clients.\r\nExperience working closely with developers and product owners and ability to help drive consensus among differing viewpoints.\r\nAbility to work quickly, independently, accept feedback, direction, and shifting priorities graciously.\r\nExperience with design thinking or other innovation/user-experience design and ideation methodologies; facilitation of design exercises a plus.\r\nExperience creating and/or using a variety of design artifacts such as personas, journey maps, user flows, scenarios, storyboards, sketches, and wireframes.\r\nExperience with common UX design and prototyping tools such as Figma, Sketch, Adobe Creative Suite, etc.\r\nFamiliarity with AI-powered design and productivity tools such as ChatGPT, Copilot, Claude, or similar platforms.\r\nCuriosity and willingness to experiment with new AI tools and integrate them into everyday design practice.\r\nStrong visual design skills and passion for creating compelling, intuitive, and beautiful interfaces.\r\nExperience with print design, illustration, and/or visual identity a strong plus.\r\nExperience in both start-up and corporate environments a plus.\r\nExperience designing chat, voice, or retail interactions a plus.\r\nEEO Statement Mastercard is a merit-based, inclusive, equal-opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, veteran status, or any other characteristic protected by law.\r\nIn the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email.\r\nBenefits Mastercard benefits for full-time employees generally include medical, prescription drug, dental, vision, disability, life insurance; flexible spending and health savings accounts; paid leave (including 16 weeks new parent leave and up to 20 days bereavement leave); 80 hours paid sick and safe time; 25 days vacation and 5 personal days; 10 U.S. observed holidays; 401(k) with company match; deferred compensation for eligible roles; fitness reimbursement or on-site facilities; tuition reimbursement; and more.\r\nPay Ranges O'Fallon, Missouri: $130,000 – $221,000 USD\r\nArlington, Virginia: $150,000 – $254,000 USD\r\nAtlanta, Georgia: $130,000 – $221,000 USD\r\nBoston, Massachusetts: $150,000 – $254,000 USD\r\nChicago, Illinois: $130,000 – $221,000 USD\r\nJ-18808-Ljbffr","datePosted":"2026-06-22T01:07:12.707Z","dateModified":"2026-06-22T01:07:12.707Z","hiringOrganization":{"@type":"Organization","name":"Mastercard","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"O Fallon","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e99301bb0ac3306abc3f4c19"},"url":"https://jobsearcher.com/jobs/e99301bb0ac3306abc3f4c19"}}