{"schemaVersion":"jobsearcher.job.v1","id":"e9878152632b13b14a3fb8f0","url":"https://jobsearcher.com/jobs/e9878152632b13b14a3fb8f0","canonicalUrl":"https://jobsearcher.com/jobs/e9878152632b13b14a3fb8f0","title":"Program Support Assistant - Weatherization","description":"Job Summary\nThe Dakota County Community Development Agency (CDA) is seeking a Program Support Assistant in the Community and Economic Development team. Program Support Assistant provides support for the weatherization and homeownership programs. Examples of tasks include: serving as main point of contact for general program questions, creating and maintaining client and contractor databases, processing applications, processing payment requests from utility companies, assisting with insurance and loan documents, and managing audit and inspection schedules. This position will also provide general administrative and clerical support duties, assist with data entry and/or document imaging, prepare correspondence and provide program information, and other duties as assigned.\n\nRecruitment Type: This position is open until Friday, June 19, 2026 at 4:30p.m.\nHiring Range: $22.46 - $28.08 per hour (DOQ)\nBenefit Package: Medical, dental, vision, short-term and long-term disability, life insurance, retirement, paid holidays, and 20 sick/vacation days per year.\nWork Hours & Location: Monday - Friday flexible schedule (start time between 7-9) with the ability to work up to two days remote upon completion of probation.\n\nThe Community & Economic Development department assists private and non-profit developers of affordable housing with a variety of financing tools, and works with Dakota County cities and townships on activities that promote economic development, revitalize housing, redevelop blighted areas, and strengthen local services. The department assists homebuyers and homeowners through home improvement loans, weatherization grants, homebuyer education, pre-purchase counseling, and foreclosure prevention. The Dakota County CDA's mission is to improve the lives of Dakota County residents and enhance the economic vitality of communities through housing and community development. For more information about the CDA visit www.dakotacda.org.\n\nThe Dakota County CDA has an excellent benefit package that offers medical, dental and vision insurance plans, 2 retirement plans (with an annual agency contribution of 12.7% of the employee’s salary), life insurance, short and long term disability insurance, generous time off accrual, volunteer time off, tuition reimbursement, onsite fitness center, etc.\n\nSelection Process\nYou submit an online application that includes supplemental questions\nWe assign you a score based on your qualifications\nTop scoring candidates are referred to the hiring manager for interview consideration\nWe conduct background and reference checks before hiring\nExamples of Duties\nProvide administrative support for Weatherization Program\nAnswer general program questions via the Weatherization Line and email.\nDevelop, prepare and maintain applicant waiting pool based upon priority status factors or high utility bills.\nCross-check database to determine first-time assistance pre-requisite.\nRegularly update historical client address database.\nContact applicants based on priority level via phone and mail, and provide information regarding Weatherization Program and process.\nUpdate and revise applicant list as directed by Weatherization Coordinator, and record assigned auditor.\nSend notifications to ineligible households (e.g. those who have been assisted previously) and complete other notifications or mailings as directed; update waiting lists.\nPrepare and maintain all new client files and prepare for initial energy audit, including:\nAccess Eheat database and retrieve client file set-up information.\nScreen clients to ensure eligibility for program\nContact utility companies and verify utility consumption data.\nReview Dakota, Scott and Carver County property records data for potential clients and summarize basic property information and home characteristics.\nOrganize pre-audit research information and submit to Weatherization Coordinator.\nMaintain files on contractor eligibility, e.g. background check, insurance certificates, other documents as needed.\nManage Weatherization staff’s external schedule for audit and inspections.\nContact homeowners and contractors and set up home audits and inspections.\nCommunicate with Weatherization staff regarding audit and inspection schedules.\nProcess documentation for weatherization utility rebates, Weatherization Conservation Improvement Program (CIP) leveraged funding, and any other leveraged funds for Weatherization Program.\nMaintain lists of all leveraged funding sources, including when leveraged funds were requested and received\nProcess payment for contractors\nEnsure contractors have provided all required information for processing rebates.\nRequest payment from utility companies – regularly interface with specialists in field\nSubmit rebates to utility companies\nProvide administrative support for Homeownership Programs\nAnswer general program questions via the Housing Counseling Line and email.\nSend intake forms, gather necessary client file documents, and follow up with intake process prior to counseling.\nPerform Community & Economic Development Department clerical duties as directed or assigned.\nCompile program information packets.\nObtain verifications or other eligibility paperwork.\nPerform data entry.\nPerform document imaging/scanning duties.\nComplete copying projects.\nUse word processing and spreadsheets to prepare reports, policies, correspondence, memorandums and forms.\nCoordinate and prepare bulk mailings.\nComplete filing, both paper and computer.\nAssist with program auditing needs i.e., scanning, compiling files, and submitting files to funders.\nAssist with records retention activities for department.\nEstablish or revise data information systems as directed.\nCross-training with other department program support duties.\nAct as backup to other department program support duties as needed.\nMaintain organized computer filing system.\nPerform other special projects and assignments as needed.\nAct as a positive representative of the CDA\nPromote a positive image of the CDA to clients.\nDevelop and maintain a good working relationship with CDA employees, vendors and contractors working with the CDA.\nAnswer calls and emails within 24 business hours.\nHandle calls or meetings with irate parties in a professional manner to diffuse the issue/conflict.\nAbide by all CDA Board approved policies, policies prohibiting discrimination and harassment, executive communications, administrative procedures, and safety procedures established by the CDA.\nTypical Qualifications\nMinimum Qualifications\nTwo years related education and/or administrative experience supporting public service programs.\nKnowledge of:\nEnglish language, grammar and punctuation.\nMicrosoft 360 software especially Outlook, Word and Excel.\nFederal and Minnesota data privacy laws.\nOffice procedures and practices.\nUse of general office equipment, including personal computers and calculators.\nAbility to:\nHandle difficult situations in a professional manner when dealing with the public.\nObtain Building Science Principles certification within 90 days.\nObtain HUD Housing Counseling certification within 180 days.\nWork with diverse clientele.\nCommunicate effectively both orally and in writing.\nCoordinate details and organize workload.\nPerform mathematical calculations accurately.\nProficient in typing with a high degree of accuracy.\nWork independently and adapt to changes in workflow schedules.\nWork under pressure and with interruptions.\nWork on several projects simultaneously and to set and meet deadlines.\nWorking Conditions\nAssigned tasks are generally carried out while seated at a desk in an office environment. Some travel by automobile may be required.\nSupplemental Information\nDakota County Community Development Agency is an equal opportunity employer and will not discriminate on the basis of race, color, creed, age, religion, national origin, marital status, disability, sex, sexual orientation, familial status, status with regard to public assistance, local human rights commission activity or any other basis protected by law.\nDakota County Community Development Agency accommodates qualified persons with disabilities in various aspects of employment, including the application process. If you believe you need a reasonable accommodation to complete the application process, please contact Human Resources at 651-675-4434.\nApplicant Data Practices Advisory\nAccording to Minn. Stat. § 13.04, Dakota County Community Development Agency (CDA) must advise you of the following.\nPurpose and intended use of the data:\nThe CDA collects this information for recruitment purposes. Your data will be used to screen and select applicants for employment. In the event you are selected for hire, your data will be used to perform a criminal background check through a trusted third party agency, which may include the Bureau of Criminal Apprehension. Consultant, CDA and/or officials involved in the hiring process will have access to the data provided. Data may be shared upon court order or provided to the state or legislative auditor, upon request.\nWhether you may refuse or are legally required to supply this data:\nApplication for employment as well as supplying any data in application for employment is voluntary.\nConsequences arising from supplying or refusing to supply this data:\nWe take pride in hiring the best candidates, but we can’t do this without a complete application. Filling out the application is voluntary, and the more complete the application, the better your chances of conveying to the CDA you are the best candidate for the job. Except for explicitly optional requested information, refusal to provide a complete application may result in disqualification from consideration for a position.\n\nThe Dakota County CDA offers a competitive benefit package. This position is eligible to participate in the following benefits:\nMedical Insurance (three plan options )\nDental Insurance (two plan options)\nVision Insurance\nLife insurance\nShort-term and long-term disability insurance\nMedical and dependent care flex spending accounts\n20 days (160 hours) of flex leave (vacation/ESST) per year with increases in accrual amounts after every five years of service\n12 paid holidays\n8 hours of volunteer leave per year\nPaid parental leave (three weeks for the birth or adoption of a child for all parents)\n401a HART retirement plan (in lieu of Social Security) - 12.7% employee contribution matched by 12.7% employer contribution\n457 Deferred Compensation Plan (Nationwide) - optional\nEmployee Assistance Program\nTuition Reimbursement\nOn-site fitness center\nEmployees are eligible for the Public Service Loan Forgiveness Program","company":"Dakota County Cda","rawCompany":"dakota county cda","city":"Eagan","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-07-20T12:39:41.778Z","occupations":[{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"},{"code":"43-9199.00","title":"Office and Administrative Support Workers, All Other","slug":"office-and-administrative-support-workers-all-other"},{"code":"21-1093.00","title":"Social and Human Service Assistants","slug":"social-and-human-service-assistants"}],"industries":[{"code":"926110","title":"Administration of General Economic Programs","slug":"administration-of-general-economic-programs"},{"code":"925120","title":"Administration of Urban Planning and Community and Rural Development","slug":"administration-of-urban-planning-and-community-and-rural-development"},{"code":"925110","title":"Administration of Housing Programs","slug":"administration-of-housing-programs"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Support Assistant - Weatherization","description":"Job Summary\nThe Dakota County Community Development Agency (CDA) is seeking a Program Support Assistant in the Community and Economic Development team. Program Support Assistant provides support for the weatherization and homeownership programs. Examples of tasks include: serving as main point of contact for general program questions, creating and maintaining client and contractor databases, processing applications, processing payment requests from utility companies, assisting with insurance and loan documents, and managing audit and inspection schedules. This position will also provide general administrative and clerical support duties, assist with data entry and/or document imaging, prepare correspondence and provide program information, and other duties as assigned.\n\nRecruitment Type: This position is open until Friday, June 19, 2026 at 4:30p.m.\nHiring Range: $22.46 - $28.08 per hour (DOQ)\nBenefit Package: Medical, dental, vision, short-term and long-term disability, life insurance, retirement, paid holidays, and 20 sick/vacation days per year.\nWork Hours & Location: Monday - Friday flexible schedule (start time between 7-9) with the ability to work up to two days remote upon completion of probation.\n\nThe Community & Economic Development department assists private and non-profit developers of affordable housing with a variety of financing tools, and works with Dakota County cities and townships on activities that promote economic development, revitalize housing, redevelop blighted areas, and strengthen local services. The department assists homebuyers and homeowners through home improvement loans, weatherization grants, homebuyer education, pre-purchase counseling, and foreclosure prevention. The Dakota County CDA's mission is to improve the lives of Dakota County residents and enhance the economic vitality of communities through housing and community development. For more information about the CDA visit www.dakotacda.org.\n\nThe Dakota County CDA has an excellent benefit package that offers medical, dental and vision insurance plans, 2 retirement plans (with an annual agency contribution of 12.7% of the employee’s salary), life insurance, short and long term disability insurance, generous time off accrual, volunteer time off, tuition reimbursement, onsite fitness center, etc.\n\nSelection Process\nYou submit an online application that includes supplemental questions\nWe assign you a score based on your qualifications\nTop scoring candidates are referred to the hiring manager for interview consideration\nWe conduct background and reference checks before hiring\nExamples of Duties\nProvide administrative support for Weatherization Program\nAnswer general program questions via the Weatherization Line and email.\nDevelop, prepare and maintain applicant waiting pool based upon priority status factors or high utility bills.\nCross-check database to determine first-time assistance pre-requisite.\nRegularly update historical client address database.\nContact applicants based on priority level via phone and mail, and provide information regarding Weatherization Program and process.\nUpdate and revise applicant list as directed by Weatherization Coordinator, and record assigned auditor.\nSend notifications to ineligible households (e.g. those who have been assisted previously) and complete other notifications or mailings as directed; update waiting lists.\nPrepare and maintain all new client files and prepare for initial energy audit, including:\nAccess Eheat database and retrieve client file set-up information.\nScreen clients to ensure eligibility for program\nContact utility companies and verify utility consumption data.\nReview Dakota, Scott and Carver County property records data for potential clients and summarize basic property information and home characteristics.\nOrganize pre-audit research information and submit to Weatherization Coordinator.\nMaintain files on contractor eligibility, e.g. background check, insurance certificates, other documents as needed.\nManage Weatherization staff’s external schedule for audit and inspections.\nContact homeowners and contractors and set up home audits and inspections.\nCommunicate with Weatherization staff regarding audit and inspection schedules.\nProcess documentation for weatherization utility rebates, Weatherization Conservation Improvement Program (CIP) leveraged funding, and any other leveraged funds for Weatherization Program.\nMaintain lists of all leveraged funding sources, including when leveraged funds were requested and received\nProcess payment for contractors\nEnsure contractors have provided all required information for processing rebates.\nRequest payment from utility companies – regularly interface with specialists in field\nSubmit rebates to utility companies\nProvide administrative support for Homeownership Programs\nAnswer general program questions via the Housing Counseling Line and email.\nSend intake forms, gather necessary client file documents, and follow up with intake process prior to counseling.\nPerform Community & Economic Development Department clerical duties as directed or assigned.\nCompile program information packets.\nObtain verifications or other eligibility paperwork.\nPerform data entry.\nPerform document imaging/scanning duties.\nComplete copying projects.\nUse word processing and spreadsheets to prepare reports, policies, correspondence, memorandums and forms.\nCoordinate and prepare bulk mailings.\nComplete filing, both paper and computer.\nAssist with program auditing needs i.e., scanning, compiling files, and submitting files to funders.\nAssist with records retention activities for department.\nEstablish or revise data information systems as directed.\nCross-training with other department program support duties.\nAct as backup to other department program support duties as needed.\nMaintain organized computer filing system.\nPerform other special projects and assignments as needed.\nAct as a positive representative of the CDA\nPromote a positive image of the CDA to clients.\nDevelop and maintain a good working relationship with CDA employees, vendors and contractors working with the CDA.\nAnswer calls and emails within 24 business hours.\nHandle calls or meetings with irate parties in a professional manner to diffuse the issue/conflict.\nAbide by all CDA Board approved policies, policies prohibiting discrimination and harassment, executive communications, administrative procedures, and safety procedures established by the CDA.\nTypical Qualifications\nMinimum Qualifications\nTwo years related education and/or administrative experience supporting public service programs.\nKnowledge of:\nEnglish language, grammar and punctuation.\nMicrosoft 360 software especially Outlook, Word and Excel.\nFederal and Minnesota data privacy laws.\nOffice procedures and practices.\nUse of general office equipment, including personal computers and calculators.\nAbility to:\nHandle difficult situations in a professional manner when dealing with the public.\nObtain Building Science Principles certification within 90 days.\nObtain HUD Housing Counseling certification within 180 days.\nWork with diverse clientele.\nCommunicate effectively both orally and in writing.\nCoordinate details and organize workload.\nPerform mathematical calculations accurately.\nProficient in typing with a high degree of accuracy.\nWork independently and adapt to changes in workflow schedules.\nWork under pressure and with interruptions.\nWork on several projects simultaneously and to set and meet deadlines.\nWorking Conditions\nAssigned tasks are generally carried out while seated at a desk in an office environment. Some travel by automobile may be required.\nSupplemental Information\nDakota County Community Development Agency is an equal opportunity employer and will not discriminate on the basis of race, color, creed, age, religion, national origin, marital status, disability, sex, sexual orientation, familial status, status with regard to public assistance, local human rights commission activity or any other basis protected by law.\nDakota County Community Development Agency accommodates qualified persons with disabilities in various aspects of employment, including the application process. If you believe you need a reasonable accommodation to complete the application process, please contact Human Resources at 651-675-4434.\nApplicant Data Practices Advisory\nAccording to Minn. Stat. § 13.04, Dakota County Community Development Agency (CDA) must advise you of the following.\nPurpose and intended use of the data:\nThe CDA collects this information for recruitment purposes. Your data will be used to screen and select applicants for employment. In the event you are selected for hire, your data will be used to perform a criminal background check through a trusted third party agency, which may include the Bureau of Criminal Apprehension. Consultant, CDA and/or officials involved in the hiring process will have access to the data provided. Data may be shared upon court order or provided to the state or legislative auditor, upon request.\nWhether you may refuse or are legally required to supply this data:\nApplication for employment as well as supplying any data in application for employment is voluntary.\nConsequences arising from supplying or refusing to supply this data:\nWe take pride in hiring the best candidates, but we can’t do this without a complete application. Filling out the application is voluntary, and the more complete the application, the better your chances of conveying to the CDA you are the best candidate for the job. Except for explicitly optional requested information, refusal to provide a complete application may result in disqualification from consideration for a position.\n\nThe Dakota County CDA offers a competitive benefit package. This position is eligible to participate in the following benefits:\nMedical Insurance (three plan options )\nDental Insurance (two plan options)\nVision Insurance\nLife insurance\nShort-term and long-term disability insurance\nMedical and dependent care flex spending accounts\n20 days (160 hours) of flex leave (vacation/ESST) per year with increases in accrual amounts after every five years of service\n12 paid holidays\n8 hours of volunteer leave per year\nPaid parental leave (three weeks for the birth or adoption of a child for all parents)\n401a HART retirement plan (in lieu of Social Security) - 12.7% employee contribution matched by 12.7% employer contribution\n457 Deferred Compensation Plan (Nationwide) - optional\nEmployee Assistance Program\nTuition Reimbursement\nOn-site fitness center\nEmployees are eligible for the Public Service Loan Forgiveness Program","datePosted":"2026-07-20T12:39:41.778Z","dateModified":"2026-07-20T12:39:41.778Z","hiringOrganization":{"@type":"Organization","name":"Dakota County Cda","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Eagan","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e9878152632b13b14a3fb8f0"},"url":"https://jobsearcher.com/jobs/e9878152632b13b14a3fb8f0"}}