{"schemaVersion":"jobsearcher.job.v1","id":"e94a889846e714dff032bb0d","url":"https://jobsearcher.com/jobs/e94a889846e714dff032bb0d","canonicalUrl":"https://jobsearcher.com/jobs/e94a889846e714dff032bb0d","title":"Tier 3 Support Desk Engineer","description":"Step into a high-impact role where you’ll keep mission-critical systems running for organizations that rely on uptime every minute of the day. This is a fast-paced, high-visibility opportunity to solve complex technical challenges while directly influencing system stability and client success. If you thrive under pressure and take ownership, this is where your work truly matters.\nC2C is not an option with this job opening and all applicants should be able work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future.\nBenefits & Extras\n\nHigh-impact role supporting multi-location, real-world environments\nFast-growing organization with strong demand and long-term stability\nExposure to complex infrastructure, cloud, and networking challenges\nOpportunity to influence system improvements—not just fix tickets\nCollaborative, high-performance team environment\nCompensation\n\n$80,000 – $100,000 base salary\nWhat You’ll Be Doing\n\nResolve advanced Tier 2/3 escalations across infrastructure, cloud, and networking\nPerform root cause analysis to eliminate recurring issues\nSupport high-impact incidents across multi-site environments\nCollaborate across engineering and support teams to improve stability\nDocument solutions and contribute to knowledge sharing\nIdentify systemic risks and recommend proactive improvements\nOperate within a fast-paced, high-volume ticketing environment\nWhat You’ll Need to be Considered\n\n5+ years of experience in IT Support/Engineering.\nAdvanced troubleshooting across Windows Server, networking, and Microsoft cloud environments\nAbility to perform deep root cause analysis and implement permanent fixes\nExperience handling high-complexity escalations in multi-system environments\nMSP or multi-client support environment experience\nStrong client-facing communication in high-pressure situations\nSelf-driven, high-urgency approach with ownership mindset\nINDIT","company":"Itacsolutions","rawCompany":"itacsolutions","city":"Flowood","state":"MS","isRemote":false,"isActive":false,"createdAt":"2026-08-04T16:44:32.076Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Tier 3 Support Desk Engineer","description":"Step into a high-impact role where you’ll keep mission-critical systems running for organizations that rely on uptime every minute of the day. This is a fast-paced, high-visibility opportunity to solve complex technical challenges while directly influencing system stability and client success. If you thrive under pressure and take ownership, this is where your work truly matters.\nC2C is not an option with this job opening and all applicants should be able work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future.\nBenefits & Extras\n\nHigh-impact role supporting multi-location, real-world environments\nFast-growing organization with strong demand and long-term stability\nExposure to complex infrastructure, cloud, and networking challenges\nOpportunity to influence system improvements—not just fix tickets\nCollaborative, high-performance team environment\nCompensation\n\n$80,000 – $100,000 base salary\nWhat You’ll Be Doing\n\nResolve advanced Tier 2/3 escalations across infrastructure, cloud, and networking\nPerform root cause analysis to eliminate recurring issues\nSupport high-impact incidents across multi-site environments\nCollaborate across engineering and support teams to improve stability\nDocument solutions and contribute to knowledge sharing\nIdentify systemic risks and recommend proactive improvements\nOperate within a fast-paced, high-volume ticketing environment\nWhat You’ll Need to be Considered\n\n5+ years of experience in IT Support/Engineering.\nAdvanced troubleshooting across Windows Server, networking, and Microsoft cloud environments\nAbility to perform deep root cause analysis and implement permanent fixes\nExperience handling high-complexity escalations in multi-system environments\nMSP or multi-client support environment experience\nStrong client-facing communication in high-pressure situations\nSelf-driven, high-urgency approach with ownership mindset\nINDIT","datePosted":"2026-08-04T16:44:32.076Z","dateModified":"2026-08-04T16:44:32.076Z","hiringOrganization":{"@type":"Organization","name":"Itacsolutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Flowood","addressRegion":"MS","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e94a889846e714dff032bb0d"},"url":"https://jobsearcher.com/jobs/e94a889846e714dff032bb0d"}}