{"schemaVersion":"jobsearcher.job.v1","id":"e9360215d5df08abaed3d0a0","url":"https://jobsearcher.com/jobs/e9360215d5df08abaed3d0a0","canonicalUrl":"https://jobsearcher.com/jobs/e9360215d5df08abaed3d0a0","title":"Implementation Specialist","description":"About Our ClientBookkeepers today often struggle with Excel and makeshift solutions. This company offers an all-in-one tool to streamline workload management, client communication, error identification, and report generation. Launched in 2021, it has secured $6M in seed funding and supports thousands of bookkeepers and accountants across the U.S. It's rapidly growing and seeks someone to be the first point of contact for small to mid-sized firms.What You'll Do- Conduct onboarding calls with prospective customers, train them to utilize the product, and facilitate quick value realization.- Ensure that all technical implementation and account setup steps are completed for each onboarding account.- Collaborate with Account Executives to identify any potential issues that could prevent a prospect from subscribing.- Maintain a high conversion rate from Free Trial to subscribed customers (80-85%).- Proactively reach out to accounts to ensure they meet their goals and promptly handle any inbound support inquiries.- Create customer education materials, including recording video feature overviews, updating product documentation, and writing user guides as needed.- Document best practices and assist the team in refining internal processes to reduce friction and better support customer success.- Monitor trending feature requests and identify areas for product improvement, documenting and sharing customer feedback to guide the product roadmap.Who You Are- 2-3 years of experience in a customer-facing role at an early-stage SaaS startup.- Strong ability to convey complex concepts in a clear and concise manner, both in written and verbal form.- Exceptional attention to detail, thoughtfulness, and a customer-centric approach.- A passion for process improvement, documentation, and enhancing operational efficiencies.- Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot, and/or Salesforce.- Previous experience in accounting or finance is preferred; a strong interest in learning about the field is required.Benefits- Competitive pay and equity.- Unlimited PTO.- Health, dental, and vision insurance.","company":"Swooped","rawCompany":"swooped","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-14T10:52:15.793Z","occupations":[{"code":"43-3031.00","title":"Bookkeeping, Accounting, and Auditing Clerks","slug":"bookkeeping-accounting-and-auditing-clerks"},{"code":"13-2011.00","title":"Accountants and Auditors","slug":"accountants-and-auditors"},{"code":"43-3099.00","title":"Financial Clerks, All Other","slug":"financial-clerks-all-other"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541219","title":"Other Accounting Services","slug":"other-accounting-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Specialist","description":"About Our ClientBookkeepers today often struggle with Excel and makeshift solutions. This company offers an all-in-one tool to streamline workload management, client communication, error identification, and report generation. Launched in 2021, it has secured $6M in seed funding and supports thousands of bookkeepers and accountants across the U.S. It's rapidly growing and seeks someone to be the first point of contact for small to mid-sized firms.What You'll Do- Conduct onboarding calls with prospective customers, train them to utilize the product, and facilitate quick value realization.- Ensure that all technical implementation and account setup steps are completed for each onboarding account.- Collaborate with Account Executives to identify any potential issues that could prevent a prospect from subscribing.- Maintain a high conversion rate from Free Trial to subscribed customers (80-85%).- Proactively reach out to accounts to ensure they meet their goals and promptly handle any inbound support inquiries.- Create customer education materials, including recording video feature overviews, updating product documentation, and writing user guides as needed.- Document best practices and assist the team in refining internal processes to reduce friction and better support customer success.- Monitor trending feature requests and identify areas for product improvement, documenting and sharing customer feedback to guide the product roadmap.Who You Are- 2-3 years of experience in a customer-facing role at an early-stage SaaS startup.- Strong ability to convey complex concepts in a clear and concise manner, both in written and verbal form.- Exceptional attention to detail, thoughtfulness, and a customer-centric approach.- A passion for process improvement, documentation, and enhancing operational efficiencies.- Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot, and/or Salesforce.- Previous experience in accounting or finance is preferred; a strong interest in learning about the field is required.Benefits- Competitive pay and equity.- Unlimited PTO.- Health, dental, and vision insurance.","datePosted":"2026-08-14T10:52:15.793Z","dateModified":"2026-08-14T10:52:15.793Z","hiringOrganization":{"@type":"Organization","name":"Swooped","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e9360215d5df08abaed3d0a0"},"url":"https://jobsearcher.com/jobs/e9360215d5df08abaed3d0a0"}}