{"schemaVersion":"jobsearcher.job.v1","id":"e926e62f51f281bdc76795ca","url":"https://jobsearcher.com/jobs/e926e62f51f281bdc76795ca","canonicalUrl":"https://jobsearcher.com/jobs/e926e62f51f281bdc76795ca","title":"Supervisor, Servicing Operations - Payment Processing","description":"Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value.\nOctane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing.\nFounded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit www.octane.co.\nOctane's Operations team is seeking a dynamic and results-driven Servicing Operations Supervisor (Payment Processing) to lead our monetary servicing operations. In this role, you will manage a high-performing team responsible for payment processing, refund administration, check operations, escrow transactions, exception resolution, and payment accounting oversight.\nAs a leader, you will ensure accurate, compliant transaction processing—primarily focused on check payments—that directly supports our customers and core business operations. You will drive the swift resolution of payment discrepancies while keeping your team aligned with departmental goals and strict internal and external deadlines.\nThe ideal candidate is an exceptional team leader with a sharp eye for operational controls and process execution. Serving as a critical bridge across the organization, you will collaborate closely with Accounting, Titles, Risk, Recovery, Remarketing, and Product teams to ensure seamless alignment between financial transactions, servicing workflows, and customer account status.\nThis is a hybrid position in our Irving office.\nResponsibilities:\nTeam Leadership and Oversight\nSupervise daily activities of servicing specialists responsible for payment processing, escrow activity, refunds, reconciliations, and exception handling.\nAssign workloads, monitor queues, and ensure operational deadlines, quality expectations, and compliance requirements are met.\nProvide coaching, performance management, and professional development support to team members.\nConduct quality reviews to ensure accuracy, documentation completeness, and policy adherence.\nProvide coverage and support during high-volume periods or staff absences.\nPayment Operations & Transaction Oversight\nOversee resolution of payment discrepancies including overages, shortages, applied funds, exception transactions, and merchant corrections.\nEnsure proper handling of recovery transactions, total loss payments, payoff-related adjustments, and third-party remittances.\nSupervise intake, application, reconciliation, and documentation of inbound payments across multiple processors.\nEnsure remote deposit activity is reviewed, balanced daily, and properly logged.\nSupervise daily mail/payment intake by teams for certified and time-sensitive mail, ensuring proper handling standards are followed.\nRefunds, Escrow & Financial Adjustment Administration\nEnsure team members are recording all mail into the designated tracking system with required details (date, source, carrier, tracking number, recipient, department, etc.).\nMaintain accurate and complete records using tools like Google Sheets.\nPerform remote capture deposits.\nBuild and validate import files for system updates (such as payment applications, status updates, escrow activity).\nCoordination and Cross Functional Work\nLead communications with an off site payment processing vendor.\nCommunicate with key teams to confirm mail items are reflected, tracked, and accounted for through mail intake processes.\nEnsure compliance and confidentiality related to document retention and schedules.\nOperations and Oversight\nMonitor daily transaction, settlement, and exception reports to confirm payments and customer transactions are processing accurately and on time.\nGenerate payment, disbursement, and adjustment files to support customer and business transactions.\nReview performance and metric dashboards to identify trends. Escalate issues and coordinate resolution as needed.\nRequirements:\n5+ years of professional experience.\nPrior experience in a financial services environment or administrative support setting is preferred.\nFamiliarity with Google Workspace (Sheets, Drive.\nExcellent attention to detail and time management in a deadline-driven environment.\nStrong organizational and communication skills.\nAbility to effectively communicate with external business partners.\nAbility to lift and move packages.\nComfortable working with sensitive financial and regulatory documents.\nCompensation: In addition to salary, Total Rewards include bonus eligibility, a stock option package, and benefits as outlined below. The role described above offers a base salary of $55,000 to $65,000 + corporate bonus eligibility. Your offer will be based on location, the alignment of your qualifications with the requirements of the job and internal equity.\nBenefits:\nRobust Health Care Plans (Medical, Dental & Vision)\nGenerous Parental Leave\nFlexible Time Off (FTO) Policy - Time Off When You Need It\nRetirement Plan (401k) with company match!\nEducational Assistance/Tuition Reimbursement up to $3K/year\nLife Insurance (Basic, Voluntary & AD&D)\nShort Term / Long Term Disability\nRobust Ancillary benefits including accident insurance, hospital insurance, etc\nWellhub (Gympass) Wellness Benefit\nRecreational Safety Benefit\nDisclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.\nOctane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.","company":"Octane","rawCompany":"octane","city":"Arlington","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-06-23T11:13:13.346Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"43-1011.00","title":"First-Line Supervisors of Office and Administrative Support Workers","slug":"first-line-supervisors-of-office-and-administrative-support-workers"},{"code":"53-1043.00","title":"First-Line Supervisors of Material-Moving Machine and Vehicle Operators","slug":"first-line-supervisors-of-material-moving-machine-and-vehicle-operators"}],"industries":[{"code":"522320","title":"Financial Transactions Processing, Reserve, and Clearinghouse Activities","slug":"financial-transactions-processing-reserve-and-clearinghouse-activities"},{"code":"522390","title":"Other Activities Related to Credit Intermediation","slug":"other-activities-related-to-credit-intermediation"},{"code":"541214","title":"Payroll Services","slug":"payroll-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Supervisor, Servicing Operations - Payment Processing","description":"Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value.\nOctane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing.\nFounded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit www.octane.co.\nOctane's Operations team is seeking a dynamic and results-driven Servicing Operations Supervisor (Payment Processing) to lead our monetary servicing operations. In this role, you will manage a high-performing team responsible for payment processing, refund administration, check operations, escrow transactions, exception resolution, and payment accounting oversight.\nAs a leader, you will ensure accurate, compliant transaction processing—primarily focused on check payments—that directly supports our customers and core business operations. You will drive the swift resolution of payment discrepancies while keeping your team aligned with departmental goals and strict internal and external deadlines.\nThe ideal candidate is an exceptional team leader with a sharp eye for operational controls and process execution. Serving as a critical bridge across the organization, you will collaborate closely with Accounting, Titles, Risk, Recovery, Remarketing, and Product teams to ensure seamless alignment between financial transactions, servicing workflows, and customer account status.\nThis is a hybrid position in our Irving office.\nResponsibilities:\nTeam Leadership and Oversight\nSupervise daily activities of servicing specialists responsible for payment processing, escrow activity, refunds, reconciliations, and exception handling.\nAssign workloads, monitor queues, and ensure operational deadlines, quality expectations, and compliance requirements are met.\nProvide coaching, performance management, and professional development support to team members.\nConduct quality reviews to ensure accuracy, documentation completeness, and policy adherence.\nProvide coverage and support during high-volume periods or staff absences.\nPayment Operations & Transaction Oversight\nOversee resolution of payment discrepancies including overages, shortages, applied funds, exception transactions, and merchant corrections.\nEnsure proper handling of recovery transactions, total loss payments, payoff-related adjustments, and third-party remittances.\nSupervise intake, application, reconciliation, and documentation of inbound payments across multiple processors.\nEnsure remote deposit activity is reviewed, balanced daily, and properly logged.\nSupervise daily mail/payment intake by teams for certified and time-sensitive mail, ensuring proper handling standards are followed.\nRefunds, Escrow & Financial Adjustment Administration\nEnsure team members are recording all mail into the designated tracking system with required details (date, source, carrier, tracking number, recipient, department, etc.).\nMaintain accurate and complete records using tools like Google Sheets.\nPerform remote capture deposits.\nBuild and validate import files for system updates (such as payment applications, status updates, escrow activity).\nCoordination and Cross Functional Work\nLead communications with an off site payment processing vendor.\nCommunicate with key teams to confirm mail items are reflected, tracked, and accounted for through mail intake processes.\nEnsure compliance and confidentiality related to document retention and schedules.\nOperations and Oversight\nMonitor daily transaction, settlement, and exception reports to confirm payments and customer transactions are processing accurately and on time.\nGenerate payment, disbursement, and adjustment files to support customer and business transactions.\nReview performance and metric dashboards to identify trends. Escalate issues and coordinate resolution as needed.\nRequirements:\n5+ years of professional experience.\nPrior experience in a financial services environment or administrative support setting is preferred.\nFamiliarity with Google Workspace (Sheets, Drive.\nExcellent attention to detail and time management in a deadline-driven environment.\nStrong organizational and communication skills.\nAbility to effectively communicate with external business partners.\nAbility to lift and move packages.\nComfortable working with sensitive financial and regulatory documents.\nCompensation: In addition to salary, Total Rewards include bonus eligibility, a stock option package, and benefits as outlined below. The role described above offers a base salary of $55,000 to $65,000 + corporate bonus eligibility. Your offer will be based on location, the alignment of your qualifications with the requirements of the job and internal equity.\nBenefits:\nRobust Health Care Plans (Medical, Dental & Vision)\nGenerous Parental Leave\nFlexible Time Off (FTO) Policy - Time Off When You Need It\nRetirement Plan (401k) with company match!\nEducational Assistance/Tuition Reimbursement up to $3K/year\nLife Insurance (Basic, Voluntary & AD&D)\nShort Term / Long Term Disability\nRobust Ancillary benefits including accident insurance, hospital insurance, etc\nWellhub (Gympass) Wellness Benefit\nRecreational Safety Benefit\nDisclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.\nOctane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.","datePosted":"2026-06-23T11:13:13.346Z","dateModified":"2026-06-23T11:13:13.346Z","hiringOrganization":{"@type":"Organization","name":"Octane","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Arlington","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e926e62f51f281bdc76795ca"},"url":"https://jobsearcher.com/jobs/e926e62f51f281bdc76795ca"}}