{"schemaVersion":"jobsearcher.job.v1","id":"e8fa17eb46775eabd36f00dc","url":"https://jobsearcher.com/jobs/e8fa17eb46775eabd36f00dc","canonicalUrl":"https://jobsearcher.com/jobs/e8fa17eb46775eabd36f00dc","title":"Customer Service Representative","description":"In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.\n\nGeneral Summary\n\nThe Customer Service Representative is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and developing knowledge of Cable Exchange products, capabilities, as well as CRM processes, and procedures. Accountable for customer service as related to serving customer orders from the point of sale up to and including the time the order ships and invoices. This may include, but is not limited to, order input, order scheduling, expediting, tracking, finding, and coordinating alternative materials as necessary, and in general any aspect of meeting customers’ needs.\n\nDuties & Responsibilities\n\nThe Customer Service Representative is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and developing knowledge of CommScope’s Solutions, as well as CRM processes, and procedures.\n\nFollow developed procedures pertinent to the effective and efficient operations of Customer Service and develops new procedures as necessary.\n\nMonitor programs and procedures to ensure on-time delivery to meet customer expectations, while maintaining in-depth knowledge of the Company’s systems and processes and participating in the development of same.\n\nFacilitate order management from order receipt through invoicing to the customer utilizing a thorough understanding of supply chain capabilities and status.\n\nAct as a resource in resolving customer issues by utilizing excellent company process knowledge and strong skills in negotiating and selling.\n\nAssist in resolving customer disputes by preparing or assembling supporting documentation.\n\nDevelop knowledge of Cable Exchange and relevant CommScope products and their functionality and utilize such knowledge to service internal and external customers, business partners, and sales organizations.\n\nProvide customers with product literature and documentation when necessary or appropriate.\n\nReport and manage daily sales/production reports and metrics.\n\nPerform various functions involving order management such as handling inbound/outbound calls to and from customers, business partners, and sales organizations regarding order entry, order confirmations, order acknowledgments, order change notifications, and website inquiries, among other incidental tasks and duties.\n\nProvide support and backup assistance to peers.\n\nCommunicate with the Sales and Planning organization to anticipate projects, completion timetables, and potential scheduling issues.\n\nSet customer expectations and priorities for the supply chain (not just expedites)\n\nIdentify opportunities to improve efficiency and enhance customer satisfaction and appreciation\n\nPerform other duties assigned and unassigned that are required by the needs of the business.\n\nParticipate in ongoing product, process, and business skills training.\n\nDevelop and maintain constructive and cooperative working relationships with customers, prospects, colleagues, and supervisors and maintain them over time.\n\nSupport and participate in overall business development activities of the company.\n\nDevelop, update, and improve communication methods and tools.\n\nAccountability / Impact\nAccountable for customer service as related to serving customer orders from the point of sale up to and including the time the order ships and invoices. This may include, but is not limited to, order input, order scheduling, expediting, tracking, finding, and coordinating alternative materials as necessary, and in general any aspect of meeting customers’ needs.\n\nCompetencies\n\nNimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.\n\nAction Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.\n\nResourcefulness: Securing ad deploying resources effectively and efficiently.\n\nCommunicates Effectively: Developing and delivery multi-mode communications that convey a clear understanding of the unique needs of different audiences.\n\nRequired Qualifications for Consideration\nThree or more years of customers service or sales support experience.\nExperience in Microsoft Programs (outlook, Excel, word, etc.).\nDesirable Qualifications Job Specifications\nExperience with SAP\nFamiliar with copper and fiberglass\nExperience working in a fast-paced Environment.\nPositive Attitude\nAssociate or Bachelor’s Degree\n\nOur salary ranges consider a wide variety of factors, including but not limited to benchmarking by independent third-party consultants, skill sets, years of experience, training, education, geography, and other business needs. Depending on experience, the range can be higher for candidates with exceptional experience and a demonstrated history of successful performance. The expected salary range for this position is $53,000 - $60,000 based on hired level and experience. The candidate will be rewarded with a comprehensive benefits package, including medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan, and participation in the Company’s Incentive Plan. Candidates starting with the Company will be eligible for eleven paid holidays in a full calendar year, two weeks of paid vacation (prorated based on start date), as well as other leave options.\n\nWhy CommScope:\n\nCommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.\n\nIf you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.\n\nCommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at https://jobs.commscope.com/eeo\n\n ; ;","company":"Commscope","rawCompany":"commscope","city":"Shakopee","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-05-09T14:20:05.928Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"335929","title":"Other Communication and Energy Wire Manufacturing","slug":"other-communication-and-energy-wire-manufacturing"},{"code":"517111","title":"Wired Telecommunications Carriers","slug":"wired-telecommunications-carriers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.\n\nGeneral Summary\n\nThe Customer Service Representative is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and developing knowledge of Cable Exchange products, capabilities, as well as CRM processes, and procedures. Accountable for customer service as related to serving customer orders from the point of sale up to and including the time the order ships and invoices. This may include, but is not limited to, order input, order scheduling, expediting, tracking, finding, and coordinating alternative materials as necessary, and in general any aspect of meeting customers’ needs.\n\nDuties & Responsibilities\n\nThe Customer Service Representative is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and developing knowledge of CommScope’s Solutions, as well as CRM processes, and procedures.\n\nFollow developed procedures pertinent to the effective and efficient operations of Customer Service and develops new procedures as necessary.\n\nMonitor programs and procedures to ensure on-time delivery to meet customer expectations, while maintaining in-depth knowledge of the Company’s systems and processes and participating in the development of same.\n\nFacilitate order management from order receipt through invoicing to the customer utilizing a thorough understanding of supply chain capabilities and status.\n\nAct as a resource in resolving customer issues by utilizing excellent company process knowledge and strong skills in negotiating and selling.\n\nAssist in resolving customer disputes by preparing or assembling supporting documentation.\n\nDevelop knowledge of Cable Exchange and relevant CommScope products and their functionality and utilize such knowledge to service internal and external customers, business partners, and sales organizations.\n\nProvide customers with product literature and documentation when necessary or appropriate.\n\nReport and manage daily sales/production reports and metrics.\n\nPerform various functions involving order management such as handling inbound/outbound calls to and from customers, business partners, and sales organizations regarding order entry, order confirmations, order acknowledgments, order change notifications, and website inquiries, among other incidental tasks and duties.\n\nProvide support and backup assistance to peers.\n\nCommunicate with the Sales and Planning organization to anticipate projects, completion timetables, and potential scheduling issues.\n\nSet customer expectations and priorities for the supply chain (not just expedites)\n\nIdentify opportunities to improve efficiency and enhance customer satisfaction and appreciation\n\nPerform other duties assigned and unassigned that are required by the needs of the business.\n\nParticipate in ongoing product, process, and business skills training.\n\nDevelop and maintain constructive and cooperative working relationships with customers, prospects, colleagues, and supervisors and maintain them over time.\n\nSupport and participate in overall business development activities of the company.\n\nDevelop, update, and improve communication methods and tools.\n\nAccountability / Impact\nAccountable for customer service as related to serving customer orders from the point of sale up to and including the time the order ships and invoices. This may include, but is not limited to, order input, order scheduling, expediting, tracking, finding, and coordinating alternative materials as necessary, and in general any aspect of meeting customers’ needs.\n\nCompetencies\n\nNimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.\n\nAction Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.\n\nResourcefulness: Securing ad deploying resources effectively and efficiently.\n\nCommunicates Effectively: Developing and delivery multi-mode communications that convey a clear understanding of the unique needs of different audiences.\n\nRequired Qualifications for Consideration\nThree or more years of customers service or sales support experience.\nExperience in Microsoft Programs (outlook, Excel, word, etc.).\nDesirable Qualifications Job Specifications\nExperience with SAP\nFamiliar with copper and fiberglass\nExperience working in a fast-paced Environment.\nPositive Attitude\nAssociate or Bachelor’s Degree\n\nOur salary ranges consider a wide variety of factors, including but not limited to benchmarking by independent third-party consultants, skill sets, years of experience, training, education, geography, and other business needs. Depending on experience, the range can be higher for candidates with exceptional experience and a demonstrated history of successful performance. The expected salary range for this position is $53,000 - $60,000 based on hired level and experience. The candidate will be rewarded with a comprehensive benefits package, including medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan, and participation in the Company’s Incentive Plan. Candidates starting with the Company will be eligible for eleven paid holidays in a full calendar year, two weeks of paid vacation (prorated based on start date), as well as other leave options.\n\nWhy CommScope:\n\nCommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.\n\nIf you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.\n\nCommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at https://jobs.commscope.com/eeo\n\n ; ;","datePosted":"2026-05-09T14:20:05.928Z","dateModified":"2026-05-09T14:20:05.928Z","hiringOrganization":{"@type":"Organization","name":"Commscope","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Shakopee","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e8fa17eb46775eabd36f00dc"},"url":"https://jobsearcher.com/jobs/e8fa17eb46775eabd36f00dc"}}