{"schemaVersion":"jobsearcher.job.v1","id":"e8e6df554b48622dfd3a6a50","url":"https://jobsearcher.com/jobs/e8e6df554b48622dfd3a6a50","canonicalUrl":"https://jobsearcher.com/jobs/e8e6df554b48622dfd3a6a50","title":"Desktop Support","description":"*Job responsibilities:*\n\n* Provide second-line investigation and diagnosis after Service Desk\n* Resolve and close incidents and service requests as per procedures and allocated timelines\n* Perform hardware repair and upgrades\n* Escalate unresolved incidents and service requests within agreed timescales\n* Log incident and service request details per help desk procedures\n* Communicate with customer regarding incident progress\n* Ensure tickets are always updated until issues are resolved\n* Conduct customer satisfaction callbacks and surveys\n* Complete GET IT training for On-Site Support Analysts\n* Comply with Quality, Health, Safety and Environment policies and IT policies\n* Liaise with customers, other IT support groups and third-party providers when necessary\n* Perform staging of PCs (Requires use of SRSS and/or Autopilot.\n* Manual O/S imaging, installation, configuration, and upgrades on client owned laptops issued to employees.\n* Physical support for Network Refresh Activities\n* User on/off boarding process activities of delivering new laptops to new hires and taking custody of return laptops.\n* Smart-hand support for AV rooms, network, and facilities\n* e-waste – Data wiping and clean-up and after activities of handing over the disk to procurement.\n* COTS (Outlook, Office, Adobe etc.) and enterprise application break/fix support\n* Hardware break/fix e.g., audio/visual equipment, connectivity, copiers, fax, printers, scanners, digital signage)\n* OEM Vendor Coordination & Follow-up’s\n* Supporting the use of mobile devices to ensure user activation\n* Technical support for configuring field connectivity with VSAT, ensuring reliable and optimized communication\n* Teleport hardware Maintenance - maintaining field connectivity at Teleport sites, ensuring hardware is in optimal condition for seamless operations\n* Printing Server Infra. hardware support - add, change, or remove a Printing service server infrastructure, detailing the specific modifications as per printing standard\n* Data Server hardware support (Submit a request to add, change, or remove a Data storage service server infrastructure, specifying the necessary adjustments.\n* UPS system maintenance (Request IT onsite support to coordinate regular UPS system maintenance with the location facility coordinator.)\n* ePACS Server Infra. hardware support - add, change, or remove ePACS Server infrastructure, specifying the adjustments required.\n* IT hardware disposal based on dedicated request for IT hardware disposal service, including an inventory audit, disposal list, packing, and removal, ensuring compliance with disposal regulations\n* Support HR with on/off boarding process of new hires ensuring the PC track in and out.\n\n#NOBLE\n\nPay: $20.00 - $22.00 per hour\n\nExpected hours: 40.0 per week\n\nWork Location: In person","company":"Noblesoft Technologies","rawCompany":"noblesoft technologies","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-09-26T09:13:59.150Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support","description":"*Job responsibilities:*\n\n* Provide second-line investigation and diagnosis after Service Desk\n* Resolve and close incidents and service requests as per procedures and allocated timelines\n* Perform hardware repair and upgrades\n* Escalate unresolved incidents and service requests within agreed timescales\n* Log incident and service request details per help desk procedures\n* Communicate with customer regarding incident progress\n* Ensure tickets are always updated until issues are resolved\n* Conduct customer satisfaction callbacks and surveys\n* Complete GET IT training for On-Site Support Analysts\n* Comply with Quality, Health, Safety and Environment policies and IT policies\n* Liaise with customers, other IT support groups and third-party providers when necessary\n* Perform staging of PCs (Requires use of SRSS and/or Autopilot.\n* Manual O/S imaging, installation, configuration, and upgrades on client owned laptops issued to employees.\n* Physical support for Network Refresh Activities\n* User on/off boarding process activities of delivering new laptops to new hires and taking custody of return laptops.\n* Smart-hand support for AV rooms, network, and facilities\n* e-waste – Data wiping and clean-up and after activities of handing over the disk to procurement.\n* COTS (Outlook, Office, Adobe etc.) and enterprise application break/fix support\n* Hardware break/fix e.g., audio/visual equipment, connectivity, copiers, fax, printers, scanners, digital signage)\n* OEM Vendor Coordination & Follow-up’s\n* Supporting the use of mobile devices to ensure user activation\n* Technical support for configuring field connectivity with VSAT, ensuring reliable and optimized communication\n* Teleport hardware Maintenance - maintaining field connectivity at Teleport sites, ensuring hardware is in optimal condition for seamless operations\n* Printing Server Infra. hardware support - add, change, or remove a Printing service server infrastructure, detailing the specific modifications as per printing standard\n* Data Server hardware support (Submit a request to add, change, or remove a Data storage service server infrastructure, specifying the necessary adjustments.\n* UPS system maintenance (Request IT onsite support to coordinate regular UPS system maintenance with the location facility coordinator.)\n* ePACS Server Infra. hardware support - add, change, or remove ePACS Server infrastructure, specifying the adjustments required.\n* IT hardware disposal based on dedicated request for IT hardware disposal service, including an inventory audit, disposal list, packing, and removal, ensuring compliance with disposal regulations\n* Support HR with on/off boarding process of new hires ensuring the PC track in and out.\n\n#NOBLE\n\nPay: $20.00 - $22.00 per hour\n\nExpected hours: 40.0 per week\n\nWork Location: In person","datePosted":"2026-09-26T09:13:59.150Z","dateModified":"2026-09-26T09:13:59.150Z","hiringOrganization":{"@type":"Organization","name":"Noblesoft Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e8e6df554b48622dfd3a6a50"},"url":"https://jobsearcher.com/jobs/e8e6df554b48622dfd3a6a50"}}