Junior Customer Success Manager - SaaS/Beauty

Junior Customer Success ManagerSpate is seeking a client-obsessed, detail-oriented Junior Customer Success Manager to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, takes pride in delivering an exceptional client experience, and knows how to turn data into value for the brands they work with.Spate is the machine intelligence platform used by top industry beauty brands for marketing and product innovation. We analyze over 20 billion search signals to spot the next big beauty trend and help brands identify what consumers really want. Spate was founded by two ex-Googlers that built the Google trendspotting division and uncovered trends such as turmeric, cold brew, and face masks. With a strong proven track record, Spate has become the trusted source for beauty data across publications such as the New York Times, WWD, Vogue, and CEW.As a Junior CSM at Spate, you'll own a portfolio of accounts across the beauty and wellness space — serving as the primary relationship owner from onboarding through renewal and upsells. You'll be responsible for driving retention, deepening product adoption, and the long-term client health across some of the top beauty brands in the industry.Day-to-day, you'll work closely with our Sales, Insights, and Product teams to ensure clients are getting maximum value from the platform, and advocate internally when they're not. You'll onboard new clients with confidence, leveraging a proven playbook built across 200+ accounts. We're looking for a beauty enthusiast who's equally comfortable talking data. We'll train you on how to use Spate's trend intelligence for product development and marketing in beauty, but you'll bring the curiosity and drive to make that knowledge stick.ResponsibilitiesOwn a portfolio of accounts across multiple tiers; manage relationships, health, and outcomes end-to-endLead structured onboarding and training for new clients, ensuring fast time-to-value and strong product adoptionMonitor account health and proactively engage at-risk accounts before churn signals escalateDrive renewal conversations, negotiate contracts, and maintain a high net revenue retention rateConduct regular check-ins and strategic touch points with key stakeholdersTranslate platform data into actionable use cases tailored to each client's business goalsMaintain clean, up-to-date records in CRM (HubSpot/ChurnZero) — activity logging, health scores, and contact dataOwn upsell and expansion opportunities within your book of business end-to-end, from identifying growth potential to closing the deal