{"schemaVersion":"jobsearcher.job.v1","id":"e8d34c6ee2d72459036427a5","url":"https://jobsearcher.com/jobs/e8d34c6ee2d72459036427a5","canonicalUrl":"https://jobsearcher.com/jobs/e8d34c6ee2d72459036427a5","title":"Customer Experience Coordinator","description":"The Customer Experience Coordinator is responsible for supporting customers from inquiry through order completion while ensuring a smooth, accurate, and positive customer experience. This role combines customer service, quoting, light sales outreach, and internal coordination to ensure jobs move smoothly through production. The ideal candidate is organized, friendly, detail-oriented, and comfortable learning custom products and processes.\nCompensation:\n$17 hourly\nResponsibilities:\nCustomer Sales & Support\nAssist customers primarily via email (approximately 60% of customer interactions), with additional support provided face-to-face and by phone\nGreet and assist walk-in, phone, and email customers\nRespond promptly and professionally to customer emails and inquiries\nUnderstand customer needs and recommend appropriate products and materials\nPrepare accurate quotes based on specifications, quantities, and timelines\nEnter orders into the system and ensure all details are complete and clear\nFollow up with customers on quotes, approvals, and order status\n\nOrder Coordination\nReview customer artwork, drawings, and specifications for completeness\nCommunicate job requirements clearly to production staff\nEnsure customer approvals are received prior to production\nTrack job progress and notify customers of delays or changes\n\nCustomer Relationship Support\nBuild positive, professional relationships with customers\nSupport repeat business through clear communication, accuracy, and follow-through\nRepresent the company professionally and consistently\n\nAdministrative Support\nMaintain organized records of customer communications and orders\nAssist with filing, scanning, and general administrative tasks as needed\n\nMarketing & Digital Support (Approx. 5%)\nAssist with light marketing tasks as needed\nSupport basic social media updates, website edits, or content coordination\nHelp share promotions, announcements, or completed projects under guidance\nQualifications:\nRequired Skills & Qualifications\nStrong communication and interpersonal skills\nClose attention to detail and accuracy\nBasic computer skills (email, Word, Excel; ERP experience a plus)\nAbility to learn custom manufacturing and engraving processes\nProfessional, dependable, and customer-focused\n\nPreferred Qualifications\nPrior experience in sales, customer service, or manufacturing support\nExperience reading basic drawings or specifications (training provided)\nFamiliarity with industrial, construction, or manufacturing customers\n\nPhysical & Work Requirements\nAbility to sit or stand for extended periods\nOccasional lifting of small packages or product samples\nStandard weekday schedule with occasional flexibility\n\nPerformance Measures\nAccuracy of quotes and order entry\nCustomer satisfaction and responsiveness\nFollow through on open quotes and orders\nTeam communication and reliability\nAbout Company\n\nAppleton Trophy & Engraving is located in Appleton, Wisconsin. Our staff has been serving the Fox River Valley for over 65 years and remains dedicated to bringing you the best quality and professionalism that you deserve. We carry a large selection of beautiful items that range from an array of corporate gifts to please any of your co-workers or employees who deserve the best for their commitment and dedicated service to their job. Appleton Trophy & Engraving is also committed to finding unique gifts and sports awards to always fit your needs.\nAppleton Trophy & Engraving Inc. started in 1956 selling trophies and engraving by hand, since then Appleton Trophy & Engraving has grown into an 8,000-square-foot building with multiple Engraving Machines, Lasers, and Sand Blasting Equipment to Engrave into materials such as Wood, Crystal, Stainless Steel, Acrylic, Brass, Aluminum, Glass, Plastic, that serves customers all over the United States.","company":"Appleton Trophy Engraving","rawCompany":"appleton trophy engraving","city":"Appleton","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:34:01.164Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-5061.00","title":"Production, Planning, and Expediting Clerks","slug":"production-planning-and-expediting-clerks"},{"code":"43-4151.00","title":"Order Clerks","slug":"order-clerks"}],"industries":[{"code":"332812","title":"Metal Coating, Engraving (except Jewelry and Silverware), and Allied Services to Manufacturers","slug":"metal-coating-engraving-except-jewelry-and-silverware-and-allied-services-to-manufacturers"},{"code":"332710","title":"Machine Shops","slug":"machine-shops"},{"code":"423990","title":"Other Miscellaneous Durable Goods Merchant Wholesalers","slug":"other-miscellaneous-durable-goods-merchant-wholesalers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Experience Coordinator","description":"The Customer Experience Coordinator is responsible for supporting customers from inquiry through order completion while ensuring a smooth, accurate, and positive customer experience. This role combines customer service, quoting, light sales outreach, and internal coordination to ensure jobs move smoothly through production. The ideal candidate is organized, friendly, detail-oriented, and comfortable learning custom products and processes.\nCompensation:\n$17 hourly\nResponsibilities:\nCustomer Sales & Support\nAssist customers primarily via email (approximately 60% of customer interactions), with additional support provided face-to-face and by phone\nGreet and assist walk-in, phone, and email customers\nRespond promptly and professionally to customer emails and inquiries\nUnderstand customer needs and recommend appropriate products and materials\nPrepare accurate quotes based on specifications, quantities, and timelines\nEnter orders into the system and ensure all details are complete and clear\nFollow up with customers on quotes, approvals, and order status\n\nOrder Coordination\nReview customer artwork, drawings, and specifications for completeness\nCommunicate job requirements clearly to production staff\nEnsure customer approvals are received prior to production\nTrack job progress and notify customers of delays or changes\n\nCustomer Relationship Support\nBuild positive, professional relationships with customers\nSupport repeat business through clear communication, accuracy, and follow-through\nRepresent the company professionally and consistently\n\nAdministrative Support\nMaintain organized records of customer communications and orders\nAssist with filing, scanning, and general administrative tasks as needed\n\nMarketing & Digital Support (Approx. 5%)\nAssist with light marketing tasks as needed\nSupport basic social media updates, website edits, or content coordination\nHelp share promotions, announcements, or completed projects under guidance\nQualifications:\nRequired Skills & Qualifications\nStrong communication and interpersonal skills\nClose attention to detail and accuracy\nBasic computer skills (email, Word, Excel; ERP experience a plus)\nAbility to learn custom manufacturing and engraving processes\nProfessional, dependable, and customer-focused\n\nPreferred Qualifications\nPrior experience in sales, customer service, or manufacturing support\nExperience reading basic drawings or specifications (training provided)\nFamiliarity with industrial, construction, or manufacturing customers\n\nPhysical & Work Requirements\nAbility to sit or stand for extended periods\nOccasional lifting of small packages or product samples\nStandard weekday schedule with occasional flexibility\n\nPerformance Measures\nAccuracy of quotes and order entry\nCustomer satisfaction and responsiveness\nFollow through on open quotes and orders\nTeam communication and reliability\nAbout Company\n\nAppleton Trophy & Engraving is located in Appleton, Wisconsin. Our staff has been serving the Fox River Valley for over 65 years and remains dedicated to bringing you the best quality and professionalism that you deserve. We carry a large selection of beautiful items that range from an array of corporate gifts to please any of your co-workers or employees who deserve the best for their commitment and dedicated service to their job. Appleton Trophy & Engraving is also committed to finding unique gifts and sports awards to always fit your needs.\nAppleton Trophy & Engraving Inc. started in 1956 selling trophies and engraving by hand, since then Appleton Trophy & Engraving has grown into an 8,000-square-foot building with multiple Engraving Machines, Lasers, and Sand Blasting Equipment to Engrave into materials such as Wood, Crystal, Stainless Steel, Acrylic, Brass, Aluminum, Glass, Plastic, that serves customers all over the United States.","datePosted":"2026-04-14T10:34:01.164Z","dateModified":"2026-04-14T10:34:01.164Z","hiringOrganization":{"@type":"Organization","name":"Appleton Trophy Engraving","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Appleton","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e8d34c6ee2d72459036427a5"},"url":"https://jobsearcher.com/jobs/e8d34c6ee2d72459036427a5"}}