Boutique Bakery General Manager - Guest Experience Leader

At Nothing Bundt Cakes, the General Manager keeps the atmosphere upbeat and the sweets coming. The General Manager directs the team and day-to-day operations, including all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management, and inventory control. The ultimate objective is to drive sales and profitability while ensuring the highest-quality cakes, a warm, welcoming environment, and superior service are consistently provided to our guests.Knowledge, Skills and AbilitiesUnderstands basic retail math and P&L principles, including the specific levers that drive sales and profitability.Has the ability to interpret and analyze business and financial data, identify areas of strength and improvement opportunity, and determine appropriate action plans to address issues.Leads with an unwavering guest focus and exhibits strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form.Excels at delegating duties, communicating clear expectations, directing others' work and managing performance.Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.Demonstrates strong learning agility, with a passion to grow and excel.Education, Certifications and Work Experience RequirementsHigh school diploma or GED; post-secondary education is a plus.1–3 years of leadership experience managing teams, business operations and the guest experience in the retail, hospitality or foodservice industries.Demonstrated success in hiring and developing teams, creating a superior service environment and achieving financial objectives.Experience in creating productivity goals, inventory par levels and team schedules, and managing costs.Foodservice safety training certificate (or required to obtain within 30 days of employment).Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate. All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.J-18808-Ljbffr