{"schemaVersion":"jobsearcher.job.v1","id":"e89c4e22664144e99e35e484","url":"https://jobsearcher.com/jobs/e89c4e22664144e99e35e484","canonicalUrl":"https://jobsearcher.com/jobs/e89c4e22664144e99e35e484","title":"Desktop Support Engineer-5","description":"Chicago, Illinois 60018 Posted February 10th, 2026\nLooking for more job opportunities? Click here!\n\nJob Type: Full Time\nJob Category: IT\nRole: Desktop Support Engineer\nLocation: Chicago, IL - Onsite\nFulltime Permanent FTE\n\nJob Description\nDiagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues\nDeliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment.\nPerform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.\nAsset management and tracking using ServiceNow (SNOW) for accurate inventory control.\nProvide timely resolutions for hardware and software issues, ensuring user satisfaction.\nProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)\nProvide prompt and accurate feedback to customers\nRefer to internal knowledge bases or external resources to provide accurate tech solution\nEnsure all issues are properly logged\nPrioritize and manage several open issues at one time\nFollow up with clients to ensure their IT systems are fully functional after troubleshooting\nPrepare accurate and timely reports\nDocument technical knowledge in the form of KB Articles\nMaintain good relationships with clients\nTechnical Experience:\nExperience level : 6 – 8 years of Technical experience in Windows and Mac\nProficient in managing and troubleshooting Windows and Mac hardware and software; skilled.\nProven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role\nGood understanding of computer systems, mobile devices and other tech products\nExcellent problem-solving and communication skills\nAbility to provide step-by-step technical help, both written and verbal\nFamiliarity with ITSM tools like ServiceNow for ticket management.\nProfessional Attributes:\nExcellent customer service skills and the ability to communicate effectively with non-technical users.\nSelf-starter with the ability to work independently and efficiently.\nPhysical ability to manage IT equipment installations and movements.\nAdaptable and flexible to meet varying work schedules and environments.\nRequired Skills\nDEVOPS ENGINEER\nSENIOR EMAIL SECURITY ENGINEER","company":"Realign","rawCompany":"realign","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:09:08.203Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support Engineer-5","description":"Chicago, Illinois 60018 Posted February 10th, 2026\nLooking for more job opportunities? Click here!\n\nJob Type: Full Time\nJob Category: IT\nRole: Desktop Support Engineer\nLocation: Chicago, IL - Onsite\nFulltime Permanent FTE\n\nJob Description\nDiagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues\nDeliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment.\nPerform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.\nAsset management and tracking using ServiceNow (SNOW) for accurate inventory control.\nProvide timely resolutions for hardware and software issues, ensuring user satisfaction.\nProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)\nProvide prompt and accurate feedback to customers\nRefer to internal knowledge bases or external resources to provide accurate tech solution\nEnsure all issues are properly logged\nPrioritize and manage several open issues at one time\nFollow up with clients to ensure their IT systems are fully functional after troubleshooting\nPrepare accurate and timely reports\nDocument technical knowledge in the form of KB Articles\nMaintain good relationships with clients\nTechnical Experience:\nExperience level : 6 – 8 years of Technical experience in Windows and Mac\nProficient in managing and troubleshooting Windows and Mac hardware and software; skilled.\nProven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role\nGood understanding of computer systems, mobile devices and other tech products\nExcellent problem-solving and communication skills\nAbility to provide step-by-step technical help, both written and verbal\nFamiliarity with ITSM tools like ServiceNow for ticket management.\nProfessional Attributes:\nExcellent customer service skills and the ability to communicate effectively with non-technical users.\nSelf-starter with the ability to work independently and efficiently.\nPhysical ability to manage IT equipment installations and movements.\nAdaptable and flexible to meet varying work schedules and environments.\nRequired Skills\nDEVOPS ENGINEER\nSENIOR EMAIL SECURITY ENGINEER","datePosted":"2026-04-14T11:09:08.203Z","dateModified":"2026-04-14T11:09:08.203Z","hiringOrganization":{"@type":"Organization","name":"Realign","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e89c4e22664144e99e35e484"},"url":"https://jobsearcher.com/jobs/e89c4e22664144e99e35e484"}}