{"schemaVersion":"jobsearcher.job.v1","id":"e8981c7322aabc298eb49b07","url":"https://jobsearcher.com/jobs/e8981c7322aabc298eb49b07","canonicalUrl":"https://jobsearcher.com/jobs/e8981c7322aabc298eb49b07","title":"Front Office Manager","description":"Additional Information\nJob Number\n26066847\nJob Category\nRooms & Guest Services Operations\nLocation\n999 9th St NW, Washington, District of Columbia, United States, 20001 VIEW ON MAP\nSchedule\nFull Time\nLocated Remotely?\nN\nPosition Type\nManagement\nPay Range:\n$80,000-$100,000 annually\nBonus Eligible:\nY\nJob Summary\nResponsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.\nCANDIDATE PROFILE\nEducation And Experience\nHigh school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.\nOR\n2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.\nCORE WORK ACTIVITIES\nLeading Guest Services Team\nUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.\nEncourages and builds mutual trust, respect, and cooperation among team members.\nServes as a role model to demonstrate appropriate behaviors.\nSupervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.\nEstablishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.\nEnsures recognition of employees is taking place across areas of responsibility.\nCommunicates performance expectations in accordance with job descriptions for each position and monitors progress.\nCelebrates successes and publicly recognizes the contributions of team members.\nMaintaining Guest Services and Front Desk Goals\nAchieves and exceeds goals including performance goals, budget goals, team goals, etc.\nManages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.\nDevelops specific goals and plans to prioritize, organize, and accomplish your work.\nKeeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.\nConducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.\nReviews staffing levels to ensure that guest service, operational needs and financial objectives are met.\nUnderstands the impact of Front Office operations on the Rooms area and overall property financial goals.\nManages department controllable expenses to achieve or exceed budgeted goals.\nManaging Projects and Policies\nEnsures compliance with all Front Office policies, standards and procedures.\nEnsures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.\nEnsuring Exceptional Customer Service\nProvides services that are above and beyond for customer satisfaction and retention.\nImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.\nSupervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.\nActs as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.\nDisplays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.\nStrives to improve service performance.\nEmpowers employees to provide excellent customer service.\nEnsures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.\nReviews comment cards, guest satisfaction results and other data to identify areas of improvement.\nResponds to and handles guest problems and complaints.\nObserves service behaviors of employees and provides feedback to individuals and/or managers.\nManaging and Conducting Human Resource Activities\nIdentifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.\nProvides guidance and direction to subordinates, including setting performance standards and monitoring performance.\nEstablishes challenging, realistic and obtainable goals to guide operation and performance.\nSolicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.\nEnsures employees are treated fairly and equitably.\nManages employee progressive discipline procedures for Front Office Staff.\nAdministers the performance appraisal process for direct report managers.\nInterviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.\nAdditional Responsibilities\nProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.\nAnalyzes information and evaluating results to choose the best solution and solve problems.\nInforms and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.\nIdentifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.\n*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*\nAt Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.\nBe\nwhere you can do your best work,\nbegin\nyour purpose,\nbelong\nto an amazing global team, and\nbecome\nthe best version of you.\n\n#J-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-08-04T03:20:18.970Z","occupations":[{"code":"11-9081.00","title":"Lodging Managers","slug":"lodging-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"}],"industries":[{"code":"721110","title":"Hotels (except Casino Hotels) and Motels","slug":"hotels-except-casino-hotels-and-motels"},{"code":"721199","title":"All Other Traveler Accommodation","slug":"all-other-traveler-accommodation"},{"code":"721120","title":"Casino Hotels","slug":"casino-hotels"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Front Office Manager","description":"Additional Information\nJob Number\n26066847\nJob Category\nRooms & Guest Services Operations\nLocation\n999 9th St NW, Washington, District of Columbia, United States, 20001 VIEW ON MAP\nSchedule\nFull Time\nLocated Remotely?\nN\nPosition Type\nManagement\nPay Range:\n$80,000-$100,000 annually\nBonus Eligible:\nY\nJob Summary\nResponsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.\nCANDIDATE PROFILE\nEducation And Experience\nHigh school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.\nOR\n2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.\nCORE WORK ACTIVITIES\nLeading Guest Services Team\nUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.\nEncourages and builds mutual trust, respect, and cooperation among team members.\nServes as a role model to demonstrate appropriate behaviors.\nSupervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.\nEstablishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.\nEnsures recognition of employees is taking place across areas of responsibility.\nCommunicates performance expectations in accordance with job descriptions for each position and monitors progress.\nCelebrates successes and publicly recognizes the contributions of team members.\nMaintaining Guest Services and Front Desk Goals\nAchieves and exceeds goals including performance goals, budget goals, team goals, etc.\nManages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.\nDevelops specific goals and plans to prioritize, organize, and accomplish your work.\nKeeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.\nConducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.\nReviews staffing levels to ensure that guest service, operational needs and financial objectives are met.\nUnderstands the impact of Front Office operations on the Rooms area and overall property financial goals.\nManages department controllable expenses to achieve or exceed budgeted goals.\nManaging Projects and Policies\nEnsures compliance with all Front Office policies, standards and procedures.\nEnsures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.\nEnsuring Exceptional Customer Service\nProvides services that are above and beyond for customer satisfaction and retention.\nImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.\nSupervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.\nActs as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.\nDisplays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.\nStrives to improve service performance.\nEmpowers employees to provide excellent customer service.\nEnsures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.\nReviews comment cards, guest satisfaction results and other data to identify areas of improvement.\nResponds to and handles guest problems and complaints.\nObserves service behaviors of employees and provides feedback to individuals and/or managers.\nManaging and Conducting Human Resource Activities\nIdentifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.\nProvides guidance and direction to subordinates, including setting performance standards and monitoring performance.\nEstablishes challenging, realistic and obtainable goals to guide operation and performance.\nSolicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.\nEnsures employees are treated fairly and equitably.\nManages employee progressive discipline procedures for Front Office Staff.\nAdministers the performance appraisal process for direct report managers.\nInterviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.\nAdditional Responsibilities\nProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.\nAnalyzes information and evaluating results to choose the best solution and solve problems.\nInforms and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.\nIdentifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.\n*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*\nAt Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.\nBe\nwhere you can do your best work,\nbegin\nyour purpose,\nbelong\nto an amazing global team, and\nbecome\nthe best version of you.\n\n#J-18808-Ljbffr","datePosted":"2026-08-04T03:20:18.970Z","dateModified":"2026-08-04T03:20:18.970Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e8981c7322aabc298eb49b07"},"url":"https://jobsearcher.com/jobs/e8981c7322aabc298eb49b07"}}