{"schemaVersion":"jobsearcher.job.v1","id":"e8956ecf0e5dd3d3fd0f2801","url":"https://jobsearcher.com/jobs/e8956ecf0e5dd3d3fd0f2801","canonicalUrl":"https://jobsearcher.com/jobs/e8956ecf0e5dd3d3fd0f2801","title":"Implementation Architect","description":"Implementation Architects on Orb's wider Customer Success team are the technical partners our customers rely on after they sign\r\nYou'll own the technical post-sales journey - from initial implementation through go-live and beyond - ensuring customers successfully architect their billing integration and get value from Orb as quickly as possible\r\nYou'll work directly with customers to understand their pricing models, map their business logic to Orb's platform, and guide them through complex implementation decisions\r\nWhen you spot friction that's slowing customers down, you'll partner with the engineering side of our FDE team (and broader product/engineering) to advocate for improvements that solve problems at scale\r\nLead implementation kickoffs and technical discovery to understand customer pricing models, data architecture, and integration requirements\r\nDesign and recommend approaches that map complex business logic—usage-based pricing, hybrid models, credits, commitments—to Orb's capabilities\r\nGuide customers through API design decisions, event ingestion patterns, webhook configuration, and invoice customization\r\nTroubleshoot implementation challenges and unblock customers when they get stuck\r\nServe as the ongoing technical point of contact for strategic accounts\r\nPartner with Customer Success to ensure smooth handoffs and long-term customer health\r\nBuild trusted relationships with customer engineering, finance, and product teams\r\nIdentify patterns where multiple customers hit the same friction points and advocate for product improvements\r\nContribute to documentation, best practices, and reference architectures that accelerate future implementations\r\nAt Orb, we believe great engineers can learn any stack, so you do not need experience with these specific tools, and we encourage you to apply regardless:\r\nFrontend: Typescript + React + Tailwind CSS\r\nBackend: Python\r\nDatastores: PostgreSQL + Apache Druid + Clickhouse\r\nStreaming Platforms: Kafka + Spark Streaming\r\nCloud Platform: AWS\r\nBenefits\r\nMedical insurance - 100% coverage for you and dependents\r\nDental, vision, and life insurance\r\nUnlimited PTO, with 15 days minimum encouraged\r\n401k plan\r\n16-week paid parental leave with equity vesting\r\nCommuter stipend\r\nCatered lunches in the office\r\nThis role is ideal for someone who loves going deep on customer problems, can navigate technical complexity without needing to write production code, and wants to directly shape how customers experience Orb.\r\nYou dig into the \"why\" behind customer requests and don't stop at surface-level answers. You don't need to write production code, but you're fluent in technical conversations with engineering teams. You move fast and figure things out—our team motto is \"you can just do things\". Comfortable with SQL and navigating complex data relationships. You spot patterns across engagements and push for solutions that scale. You love being the trusted advisor—customers call you when they're stuck because they know you'll figure it out.\r\n4+ years in a technical post-sales role: solutions engineering, implementation consulting, technical account management, customer engineering, or similar.\r\nProven ability to translate between business requirements and technical architecture.\r\nYou see problems through to resolution and take accountability for customer outcomes, not just deliverables.\r\nTrack record of owning customer relationships through implementation and onboarding.\r\nStrong understanding of APIs, webhooks, and system integration concepts—you can read API docs, debug integration issues, and explain technical tradeoffs to customers.\r\nJ-18808-Ljbffr","company":"Orb","rawCompany":"orb","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:02:36.885Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Architect","description":"Implementation Architects on Orb's wider Customer Success team are the technical partners our customers rely on after they sign\r\nYou'll own the technical post-sales journey - from initial implementation through go-live and beyond - ensuring customers successfully architect their billing integration and get value from Orb as quickly as possible\r\nYou'll work directly with customers to understand their pricing models, map their business logic to Orb's platform, and guide them through complex implementation decisions\r\nWhen you spot friction that's slowing customers down, you'll partner with the engineering side of our FDE team (and broader product/engineering) to advocate for improvements that solve problems at scale\r\nLead implementation kickoffs and technical discovery to understand customer pricing models, data architecture, and integration requirements\r\nDesign and recommend approaches that map complex business logic—usage-based pricing, hybrid models, credits, commitments—to Orb's capabilities\r\nGuide customers through API design decisions, event ingestion patterns, webhook configuration, and invoice customization\r\nTroubleshoot implementation challenges and unblock customers when they get stuck\r\nServe as the ongoing technical point of contact for strategic accounts\r\nPartner with Customer Success to ensure smooth handoffs and long-term customer health\r\nBuild trusted relationships with customer engineering, finance, and product teams\r\nIdentify patterns where multiple customers hit the same friction points and advocate for product improvements\r\nContribute to documentation, best practices, and reference architectures that accelerate future implementations\r\nAt Orb, we believe great engineers can learn any stack, so you do not need experience with these specific tools, and we encourage you to apply regardless:\r\nFrontend: Typescript + React + Tailwind CSS\r\nBackend: Python\r\nDatastores: PostgreSQL + Apache Druid + Clickhouse\r\nStreaming Platforms: Kafka + Spark Streaming\r\nCloud Platform: AWS\r\nBenefits\r\nMedical insurance - 100% coverage for you and dependents\r\nDental, vision, and life insurance\r\nUnlimited PTO, with 15 days minimum encouraged\r\n401k plan\r\n16-week paid parental leave with equity vesting\r\nCommuter stipend\r\nCatered lunches in the office\r\nThis role is ideal for someone who loves going deep on customer problems, can navigate technical complexity without needing to write production code, and wants to directly shape how customers experience Orb.\r\nYou dig into the \"why\" behind customer requests and don't stop at surface-level answers. You don't need to write production code, but you're fluent in technical conversations with engineering teams. You move fast and figure things out—our team motto is \"you can just do things\". Comfortable with SQL and navigating complex data relationships. You spot patterns across engagements and push for solutions that scale. You love being the trusted advisor—customers call you when they're stuck because they know you'll figure it out.\r\n4+ years in a technical post-sales role: solutions engineering, implementation consulting, technical account management, customer engineering, or similar.\r\nProven ability to translate between business requirements and technical architecture.\r\nYou see problems through to resolution and take accountability for customer outcomes, not just deliverables.\r\nTrack record of owning customer relationships through implementation and onboarding.\r\nStrong understanding of APIs, webhooks, and system integration concepts—you can read API docs, debug integration issues, and explain technical tradeoffs to customers.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:02:36.885Z","dateModified":"2026-08-08T01:02:36.885Z","hiringOrganization":{"@type":"Organization","name":"Orb","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e8956ecf0e5dd3d3fd0f2801"},"url":"https://jobsearcher.com/jobs/e8956ecf0e5dd3d3fd0f2801"}}