{"schemaVersion":"jobsearcher.job.v1","id":"e84bd745565b26c5667dc343","url":"https://jobsearcher.com/jobs/e84bd745565b26c5667dc343","canonicalUrl":"https://jobsearcher.com/jobs/e84bd745565b26c5667dc343","title":"Senior Technical Program Manager","description":"At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.\nThere are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Most importantly, we seek people who are excited about crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.\nWho you are:\nYou’ve got positive energy. You’re optimistic about the future and determined to get there.\nYou’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.\nYou appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.\nYou can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.\nYou have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.\nYou want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.\nThe Customer Self-Service and Automation (CSSA) team at Coinbase is dedicated to enhancing the customer experience by developing robust self-service and automation solutions. Our goal is to empower customers with effortless and highly efficient self-service support options, ultimately enhancing product satisfaction. Collaborating closely with Product, Engineering, Design, Analytics, and other teams, we aim to revolutionize customer interactions. We are currently seeking an experienced Senior Technical Program Manager to oversee our Agent Tooling and AI efforts, focusing on identifying automation opportunities and ensuring scalability. The ideal candidate will possess a blend of technical proficiency, project management acumen, and a profound understanding of customer and agent needs. This role plays a crucial part in shaping the future of customer engagement through strategic planning, technological innovation, and cross-functional cooperation.\n\nWhat you’ll be doing\nGain a very deep understanding of agent and business processes with the intention of identifying automation and RPA opportunities.\nHelp define the strategy behind long-term agent tooling and work with technical and non-technical stakeholders to align on and execute that strategy\nCollaborate with Program stakeholders to monitor the agent and customer impact of your efforts\nLead UAT for your launches and develop ongoing quality monitoring for your solutions.\nMaintain awareness of industry trends and evolving technologies to ensure your solutions are focused on delivering the best experiences possible\nContribute to OKR development via data analysis and goal setting in order to achieve business objectives\nDevelop metrics and KPIs to measure the effectiveness of the agent systems, making data-driven decisions to enhance performance and customer satisfaction\nServe as the point of contact for all matters related to the agent tooling strategy, providing expert guidance and support.\nTeam up with external & internal stakeholders (engineering, product, analytics, customer experience, etc) to develop business requirements and define success criteria\nManage requirements documentation, milestone mapping, prioritization, and program communication\nCreate thorough functional specs, project / release plans, and roadmaps\nMonitor program status, identify issues / risks, succinctly communicate issues, and proactively collaborate to ensure timely resolution\nWhat we look for in you\n7+ years of program management experience at a technology company and/or in a technical capacity\n3+ years of similar experience working with Customer Support organizations\nExperience working with and an understanding of basic concepts for ML and/or LLMs\nExperience working with Customer Support tools (IVRs, chatbots, CRMs, etc)\nStrong understanding of customer experience principles and how technology can enhance customer satisfaction\nExperience building strategy and roadmaps (both technical and programmatic) with clear success criteria\nAbility to communicate with technical and non-technical stakeholders in order to drive alignment\nExceptional communication and leadership skills, with the ability to influence and drive consensus across diverse stakeholder groups\nAbility to leverage data to inform critical decisions and make recommendations\nPrior experience working with global teams/stakeholders across a wide range of timezones\nProficiency in software development concepts as well as SQL\nNice to haves:\nProficiency in Product Management/UX/Design best practices\nExperience working with localization teams\nExperience with Salesforce, Amazon Connect, Looker, and Snowflake\nJob ID: P56198\nPay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).\nPay Range:\n$162,350—$191,000 USD\nCommitment to Equal Opportunity\nCoinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.\nCoinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information.\nGlobal Data Privacy Notice for Job Candidates and Applicants\nDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined.\n\nBenefits at Coinbase\nMedical Plan, Dental and Vision Plan with generous employee contributions\nHealth Savings Account with company contributions each pay period\nDisability and Life Insurance\n401(k) plan with company match\nWellness Stipend\nMobile/Internet Reimbursement\nRemote-First Stipend\nConnections Stipend\nVolunteer Time Off\nFertility Counseling and Benefits\n18 weeks paid Parental Leave\nThe option of getting paid in digital currency","company":"Coinbase1","rawCompany":"coinbase1","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-07-16T14:07:39.063Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1251.00","title":"Computer Programmers","slug":"computer-programmers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Technical Program Manager","description":"At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.\nThere are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Most importantly, we seek people who are excited about crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.\nWho you are:\nYou’ve got positive energy. You’re optimistic about the future and determined to get there.\nYou’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.\nYou appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.\nYou can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.\nYou have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.\nYou want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.\nThe Customer Self-Service and Automation (CSSA) team at Coinbase is dedicated to enhancing the customer experience by developing robust self-service and automation solutions. Our goal is to empower customers with effortless and highly efficient self-service support options, ultimately enhancing product satisfaction. Collaborating closely with Product, Engineering, Design, Analytics, and other teams, we aim to revolutionize customer interactions. We are currently seeking an experienced Senior Technical Program Manager to oversee our Agent Tooling and AI efforts, focusing on identifying automation opportunities and ensuring scalability. The ideal candidate will possess a blend of technical proficiency, project management acumen, and a profound understanding of customer and agent needs. This role plays a crucial part in shaping the future of customer engagement through strategic planning, technological innovation, and cross-functional cooperation.\n\nWhat you’ll be doing\nGain a very deep understanding of agent and business processes with the intention of identifying automation and RPA opportunities.\nHelp define the strategy behind long-term agent tooling and work with technical and non-technical stakeholders to align on and execute that strategy\nCollaborate with Program stakeholders to monitor the agent and customer impact of your efforts\nLead UAT for your launches and develop ongoing quality monitoring for your solutions.\nMaintain awareness of industry trends and evolving technologies to ensure your solutions are focused on delivering the best experiences possible\nContribute to OKR development via data analysis and goal setting in order to achieve business objectives\nDevelop metrics and KPIs to measure the effectiveness of the agent systems, making data-driven decisions to enhance performance and customer satisfaction\nServe as the point of contact for all matters related to the agent tooling strategy, providing expert guidance and support.\nTeam up with external & internal stakeholders (engineering, product, analytics, customer experience, etc) to develop business requirements and define success criteria\nManage requirements documentation, milestone mapping, prioritization, and program communication\nCreate thorough functional specs, project / release plans, and roadmaps\nMonitor program status, identify issues / risks, succinctly communicate issues, and proactively collaborate to ensure timely resolution\nWhat we look for in you\n7+ years of program management experience at a technology company and/or in a technical capacity\n3+ years of similar experience working with Customer Support organizations\nExperience working with and an understanding of basic concepts for ML and/or LLMs\nExperience working with Customer Support tools (IVRs, chatbots, CRMs, etc)\nStrong understanding of customer experience principles and how technology can enhance customer satisfaction\nExperience building strategy and roadmaps (both technical and programmatic) with clear success criteria\nAbility to communicate with technical and non-technical stakeholders in order to drive alignment\nExceptional communication and leadership skills, with the ability to influence and drive consensus across diverse stakeholder groups\nAbility to leverage data to inform critical decisions and make recommendations\nPrior experience working with global teams/stakeholders across a wide range of timezones\nProficiency in software development concepts as well as SQL\nNice to haves:\nProficiency in Product Management/UX/Design best practices\nExperience working with localization teams\nExperience with Salesforce, Amazon Connect, Looker, and Snowflake\nJob ID: P56198\nPay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).\nPay Range:\n$162,350—$191,000 USD\nCommitment to Equal Opportunity\nCoinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.\nCoinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information.\nGlobal Data Privacy Notice for Job Candidates and Applicants\nDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined.\n\nBenefits at Coinbase\nMedical Plan, Dental and Vision Plan with generous employee contributions\nHealth Savings Account with company contributions each pay period\nDisability and Life Insurance\n401(k) plan with company match\nWellness Stipend\nMobile/Internet Reimbursement\nRemote-First Stipend\nConnections Stipend\nVolunteer Time Off\nFertility Counseling and Benefits\n18 weeks paid Parental Leave\nThe option of getting paid in digital currency","datePosted":"2026-07-16T14:07:39.063Z","dateModified":"2026-07-16T14:07:39.063Z","hiringOrganization":{"@type":"Organization","name":"Coinbase1","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e84bd745565b26c5667dc343"},"url":"https://jobsearcher.com/jobs/e84bd745565b26c5667dc343"}}