Customer Service Representative

Your career in the Software-as-a-Service (SaaS) industry starts here. Intaker is seeking a motivated and customer-focused individual to join our team as a Customer Service Representative.As a fast-growing technology startup based in Los Angeles, we’re transforming the legal industry by providing innovative software tools that automate client intake processes for law firms. Our mission is to help law firms streamline how they onboard clients—and we’re looking for someone who’s passionate about supporting customers, ensuring successful adoption, and driving retention.Who You Are:Thrive in fast-paced environmentsA natural people person who enjoys connecting with othersAn excellent communicator with a positive, can-do attitudeDetail-oriented, organized, and dependableSomeone that has some technical savviness is a must!Responsibilities:Lead face-to-face meetings regarding customer accounts and featuresCollaborate with sales and implementation teams to understand client needsBecome a subject-matter expert on our platform and its functionalityTrain and educate customers on product featuresDeliver an exceptional customer experience to drive long-term adoptionRequirements:Bachelor’s degree in Business, Engineering, or a related fieldStrong communication and interpersonal skills to work effectively with customers and internal teamsPreferred Qualifications:Experience in Customer Success/Service, Implementation, or Sales within a SaaS companyCompensation and Benefits:Estimated Total Earnings: $69,000Base Salary: $47,000 + IncentivesBonus: Up to 10% of base (determined annually in December)Healthcare: Medical, Dental, and Vision plan optionsRetirement: 401(k) with up to 4% company matchPerks:Unlimited snacks, coffee, and moreWeekly team happy hoursBusiness trips and team-building eventsClear career growth opportunities in a scaling startupAt Intaker, we value growth, professional development, and collaboration. You’ll join a team of talented professionals passionate about making a difference in the legal industry. As a Customer Service Representative, you’ll play a key role in ensuring customers succeed with our product, while gaining hands-on experience across sales, product, and engineering teams.If you’re ready to grow your career at an innovative and fast-moving SaaS startup, we’d love to hear from you. Apply today using the link provided.