{"schemaVersion":"jobsearcher.job.v1","id":"e81744044f3aaf0b17a05fde","url":"https://jobsearcher.com/jobs/e81744044f3aaf0b17a05fde","canonicalUrl":"https://jobsearcher.com/jobs/e81744044f3aaf0b17a05fde","title":"Customer Support Representative","description":"About GOTRAX GOTRAX designs and builds electric scooters, hoverboards, and e-bikes that make everyday transportation more fun and more accessible. We're growing fast, and our Customer Support team is a big part of keeping riders happy and coming back.\nAbout the Role We're hiring a Customer Support Representative to join our team on-site. You'll be the friendly, knowledgeable voice riders turn to when they have questions, run into issues, or need help with an order — across phone, email, and live chat.\nWhat You'll Do\nAnswer inbound customer calls, providing clear, courteous, and effective phone support\nResolve customer inquiries submitted via email support tickets in a timely and professional manner\nProvide real-time assistance through live chat, helping customers troubleshoot and find solutions quickly\nDocument customer interactions and issues accurately in our support systems\nEscalate complex or unresolved issues to the appropriate team when needed\nMaintain a positive, patient, and solution-focused attitude in every interaction\nHelp identify recurring issues and suggest improvements to processes or product information\nWhat We're Looking For\nPrevious customer service experience preferred (phone, email, or chat support a plus)\nStrong written and verbal communication skills\nComfortable multitasking across phone, email, and chat platforms\nPatient, empathetic, and calm under pressure\nBasic computer proficiency (CRM/ticketing systems, email, chat tools)\nBilingual candidates strongly encouraged to apply\nReliable, punctual, and able to work on-site full-time\nSchedule Full-time, in person\nPay $16.00–$18.00 per hour\nPay: $16.00 - $18.00 per hour\nBenefits:\nDental insurance\nHealth insurance\nVision insurance\nWork Location: In person","company":"Gotrax","rawCompany":"gotrax","city":"Plano","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-13T15:20:50.038Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"}],"industries":[{"code":"336999","title":"All Other Transportation Equipment Manufacturing","slug":"all-other-transportation-equipment-manufacturing"},{"code":"485999","title":"All Other Transit and Ground Passenger Transportation","slug":"all-other-transit-and-ground-passenger-transportation"},{"code":"336991","title":"Motorcycle, Bicycle, and Parts Manufacturing","slug":"motorcycle-bicycle-and-parts-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Representative","description":"About GOTRAX GOTRAX designs and builds electric scooters, hoverboards, and e-bikes that make everyday transportation more fun and more accessible. We're growing fast, and our Customer Support team is a big part of keeping riders happy and coming back.\nAbout the Role We're hiring a Customer Support Representative to join our team on-site. You'll be the friendly, knowledgeable voice riders turn to when they have questions, run into issues, or need help with an order — across phone, email, and live chat.\nWhat You'll Do\nAnswer inbound customer calls, providing clear, courteous, and effective phone support\nResolve customer inquiries submitted via email support tickets in a timely and professional manner\nProvide real-time assistance through live chat, helping customers troubleshoot and find solutions quickly\nDocument customer interactions and issues accurately in our support systems\nEscalate complex or unresolved issues to the appropriate team when needed\nMaintain a positive, patient, and solution-focused attitude in every interaction\nHelp identify recurring issues and suggest improvements to processes or product information\nWhat We're Looking For\nPrevious customer service experience preferred (phone, email, or chat support a plus)\nStrong written and verbal communication skills\nComfortable multitasking across phone, email, and chat platforms\nPatient, empathetic, and calm under pressure\nBasic computer proficiency (CRM/ticketing systems, email, chat tools)\nBilingual candidates strongly encouraged to apply\nReliable, punctual, and able to work on-site full-time\nSchedule Full-time, in person\nPay $16.00–$18.00 per hour\nPay: $16.00 - $18.00 per hour\nBenefits:\nDental insurance\nHealth insurance\nVision insurance\nWork Location: In person","datePosted":"2026-08-13T15:20:50.038Z","dateModified":"2026-08-13T15:20:50.038Z","hiringOrganization":{"@type":"Organization","name":"Gotrax","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Plano","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e81744044f3aaf0b17a05fde"},"url":"https://jobsearcher.com/jobs/e81744044f3aaf0b17a05fde"}}